SUMMARY

• CCNA Certified with 8 Years of experience working as a Network Engineer in Planning, Implementation, configuration, Network design, troubleshooting, maintenance and management involving LAN and WAN wireless Technologies.
• Experienced in Incident management.
• Experienced in Root cause analysis and process improvement.
• Cisco Certified Network Associate CCNAx
• Experience in configuration and deployment of Routing and Switching Protocols.
• Gained experience working with Layer-2 and Layer-3 Switches and Security
• Good knowledge of QoS, OSI model, TCP/IP networking standards and with protocols like SNMP, IPv6.
• ITIL V3 2011 foundation Certified.
• Strong understanding and extensive usage of ITIL best practices in Service Design, Service Transition and Operations.
• Troubleshooting Problem Resolution.
• Highly inquisitive, creative and resourceful skilled in communication and collaboration.
• Experience with Cisco Switches, Routers and Firewalls.
• Team player.
• Experience with Win2003/Win2008 servers and domains.
• B.Tech in computer Science and Engineering.
• Strong general management, negotiation, inter-personal, communication and team building skills
• Highly accomplished Network Operations Analyst with seven plus years of diversified experience and demonstrated expertise in operating networks, managing IT operations, providing technical support, and developing innovative solutions to complex problems. Expertise in strategic planning, quality control, and organizational leadership with strong qualifications in standardized process design and development. Strong background building solid working relationships with technical teams and senior management establish positive relationships improving teamwork and cohesiveness across diverse operations teams.

KNOWLEDGE AND EXPERTISE

• Operating systems: Microsoft Windows NT 4.0/5.0, 95, 98, 2000, XP, Vista, 7, 8, Server 2012 , Linux Red Hat, SuSE , and Cisco IOS.
• Network Monitoring platforms: Smarts, Solar winds, HP Open View, Tivoli, Net cool, Omnibus, SolarWinds, WatchMark, MRTG, WhatsUp Gold, and Nagios.
• Ticketing software: Remedy, Peregrine, ClearQuest, Service Now.
• Network Diagnostic Tools: Putty, SecureCRT, Citrix, Cisco Works, IBM Director, Wire shark, Net Scout, Net Analyst, XperComm, Windows Remote Desktop, GoToAssist, Team Viewer, LogMeIn, pcAnywhere.
• Network Technologies: LAN/WAN, Ethernet, TCP/IP, SNMP, VPN, VLAN, F5, DNS, DHCP, WiFi, MPLS.
• Network Infrastructure: Switch Cisco 1800, 1900, 3000 series Router 1600, 2600, 2800, 3600, 7300 series , Firewall fortigate 620,60d Wireless Linksys, net gear Cisco
• Operations: Incident management, Change management, process improvement, Root Cause Analysis.

PROFESSIONAL EXPERIENCE

Confidential

Role: Network operations Analyst

Responsibilities

• Responsible for handling IT Infrastructure Network Administration.
• Responsible for Network Monitoring and Escalations.
• Responsible to be On call person for critical issue.
• Responsible for analysis and prioritize the issue.
• Responsible for incident management and Process improvement.
• Monitor and notify alerts to customers within the SLA defined.
• Resolve / Escalate Remediation of alerts / trouble tickets notified by the system within the SLA timelines
• Ensure all trouble tickets are updated with current status of work done in incident notes and also updating the customer at regular intervals about the progress of the ticket
• Accurate coordination with vendor within the specified time to resolve the issue as the issue requires involvement of multiple vendors Level3, Cisco etc. across the regions.
• Handled multiple tickets with ease and facilitate work around within the specified time limits during network outages.
• Ensured customers received proactive responses Accurate coordination with vendor within the specified time to resolve the issue as the issue requires involvement of multiple vendors Level3, AT T, Verizon etc. across the regions.
• Accurate coordination with vendor within the specified time to resolve the issue as the issue requires involvement of multiple vendors Level3, Fortigate,Cisco etc. across the regions
• Working on incident Management Tools Service NOW
• Possess strong knowledge in the SOLARWINDS engineer's toolset part of the SOLARWINDS suite which comprises various tools like ping and diagnostic tools, network browser, system manager for configuring alerts etc.
• Attending conference call with customers
• Introduced a Regional Network Reliability program that focused on network performance and functionality actively participated in weekly discussions with Market Operations Directors to review weekly incidents and root cause analysis.
• Spearheaded development of regional Network Reliability Tool which facilitated root cause analysis, action item tracking/assignment, reporting, and market operations connectivity for direct market input in the RCA.
• Involved in Incident Mangement, Change management and RCA processes.
• Responsible to coordinate with respected team during incident management.

Environment: Routers: Cisco 1600, 2600, 2800, 3600, 7300 series Routers Switches: Cisco Distribution layer switches such as 6513, 6509, 6504, Access layer switches such as Cisco 4510, 4948, 4507 Process: ITIL environment Tools: Service now, SMARTS

Confidential

Role: NOC Analyst

Roles Responsibilities

• To achieve monthly network uptime of 99.5 core network, Blade server, Router, switches, and UTM devices.
• Responsible for implementing Network optimization plans and equipment upgrades.
• Responsible for troubleshooting regional backend and network issues till node level. To monitor critical thresholds and alerts and act accordingly.
• Creating and deleting policies in fortigate UTM devices.
• Allowing remote users to connect to local machines using providing remote logins.
• Responsible for Installation and troubleshooting of windows server 2008.
• Implementing Vlans.
• Escalate critical issue to level3 and Vendors.
• Coordinate with customers regarding their problem tickets and resolve them in given SLA.
• Responsible to coordinate with Vendors and ISP.
• Responsible to maintain network redundancy.
• Responsible for network monitoring and troubleshooting.
• Installation and Configuration of new Cisco Routers, Switches.
• Assigning public and private IP address in local area network.
• Vulnerability assessment and pen testing in network and with the web servers.
• Coordinating with Multiple ISP team for quality network output, up gradation proposals for network components and service related issues.
• Coordinating with Dell, Fortigate, Radware Team regarding server and firewall related troubleshooting and upgradation related issues.
• Monitoring and analyzing of bandwidth utilization using fortigate 620B UTM, PRTG and speed test.
• Providing telephonic support to customer in case of technical related Problems.
• Responsible for Installation, configuration and Assigning jobs to Dell TL4000 Tape library.
• Analyzing, Monitoring and Modifying Radware Appdirector for bandwidth utilization and maximum server uptime.
• Providing security for the entire network and servers.
• Monitoring and Troubleshooting Dell M1000e chassis.
• Installation and configuration of SQL server 2008.
• Providing Technical assistance regarding network, server and system related issues to the users.
• Responsible for Installing client Operating systems and antivirus for the local users.

Environment: Protocols like BGP, OSPF, EIGRP between DCs, Firewalls Cisco, Prtg Monitoring, Cisco switches like Catalyst 6500 and Nexus 2k/5k series.

Confidential

Role: Network operations Engineer.

Responsibilities

• Was responsible for setting up the infrastructure/lab/production environment with majority of Cisco appliances apart from various other equipments.
• Designed configured and implemented BGP, EIGRP, OSPF and RIP v2 in multi-protocol network environment.
• Installed, configured and maintained Cisco Routers 2800,3800, 3900, Cisco ASR 1000 Series
• Built LAN/WAN TCP/IP network comprised of Cisco Switches 6500, 6509, 7613, 3550, 4900, 2960, 2950, 2900XL , Nexus 2k/5k/7k.
• Handling Switching Protocol like Spanning Tree Protocol STP for loop avoidance.
• Data transport technologies Ethernet and 802.11a/b/g , Blue Coat proxies, and DHCP.
• Configured and installed Cisco ASA Firewalls 5505, 5510, 5520, 5550, 5585 series.
• Developed an optimum IP Addressing schemes, VLAN tables, and network documentation and diagrams Visio .
• Good experience with NMS, NPS by means of maintaining and monitoring network devices.
• Hands on experience on subnetting and VLSM, VTP, VLAN trunking protocol, MPLS LDP TDP .
• Experience with Installing, administering and maintaining Cisco VPN Tunnels.
• Observed and analyzed emerging security threats, their products and technologies.
• Installed and maintained the security infrastructure having IPS, IDS, security assessment systems and log management and migration to new VPN.
• Configuring HSRP with two end routers and managing.
• Worked frequently with Network Performance Testing with tools like ipMonitor, LAN Tornado, etc.
• Decommissioning tickets and incident tickets management.
• Monitored network traffic via network monitoring tools and sniffers in an attempt to troubleshoot network outages and intrusions by tracing their origin and destination and Solar wind Monitor.
• Managed the load balancers F5 V9 BIG-IP 1500, 3400, F5 networks GTM Platform.
• Knowledge of Hardware Security Module HMS devices like safe net.
• Utilize WireShark and Ethereal as protocol analyzers
• Work closely with configuring, maintaining and troubleshooting WAN links - ATM, Frame-relay and PPP multilink
• Testing done via Scripting with UNIX using language PERL, BASH and python etc.
• Managed and developed network projects designed to strengthen network continuity and deploy security elements in an attempt to meet and exceed contract requirements, including system analysis and troubleshooting.
• Have good experience with SSL-VPN configuring and tracking errors.
• Developed and documented project plans for network's infrastructure and network security implementation.

Environment: Windows XP, F5 load balancing, Routing protocols BGP, OSPF, EIGRP, RIP etc. Cisco Switches and handling proxies, Cisco Firewalls 55xx series, UNIX.

Confidential

Role: Network operations Engineer

Responsibilities

• Assisted with troubleshooting all network issues with routers and switches when necessary and consulted with on call tech as needed for client.
• Validate existing infrastructure and recommend new network designs.
• Installed and maintained Cisco and Load Balancer and documentation.
• Manages network device configurations, logical names and addresses, network design and implementation.
• Improving OSPF convergence by controlling SPF algorithm.
• Participate in all technical aspects of LAN, WAN, VPN and security internetworking projects including, short and long term planning, implementation, project management and operations support as required.
• Extensively used TCP/IP tool like TELNET for remote login to the routers and SSH for secure login.
• Good Experience in working with IBM Net cool and IBM Impact tools to reduce outages, automate and to gain visibility and control of network.
• Estimated Project costs and created documentation for project funding approvals.
• Managed various teams involved in site surveys, cabling specifications, Network equipment installation and configuration.
• Planned resources and presented project status to higher management.
• Has expertise in LAN/WAN technologies fast Ethernet, Layer2 3 switched/routed LAN, and Frame Relay .
• Routing Protocols, Networking Layer1, 2, 3 Switching concepts, LAN/WAN technologies, Wireless Networking, TCP/IP concepts.
• Worked with Cisco equipment to troubleshoot various problems.
• Modified router configurations programming with additional VLANs, port assignment.

Environment: Routers: Cisco 1600, 2600, 2800, 3600, 7300 series Routers Switches: Cisco Distribution layer switches such as 6513, 6509, 6504, Access layer switches such as Cisco 4510, 4948, 4507

Confidential

Role: Network Engineer

Roles Responsibilities

• Design and Implemented OSPF and EIGRP on various sites for routing enhancement, high availability, and reducing administrative overhead
• Co-ordinate with ISP on each step of designing BGP to understand their restrictions and our needs
• Redesigned IP scheme to improve existing summary routes, CPU process, memory utilization and convergence time
• Played a major role in designing, co-ordination and support while migrating from Verizon to Sing Tel on all sites
• Designed templates for offshore team for Cutover guided and distributed responsibilities for the same
• Refreshed Design and Implement End of Life 7200 series routers in all sites with ASR 1000
• Designed the full network infrastructure for 4 new sites including DR with successful implementation
• Performed migration from PIX and Nortel Firewalls, Cisco Checkpoint to Cisco ASA 55xx X, which includes implementation of VPN and High Availability on certain sites, Cisco Secure Access Control System, FWSM, TACACS , and RADIUS.
• Refreshed old 3750 series switch stacks with new 3750-X switch stacks
• Installation and Maintenance of radio links, bandwidth Management and other DTE and DCE equipment
• Migrated core switches from Cisco 6500 to Nexus 7010 and troubleshoot various network issues that came along with the team
• Also experienced with Cisco ACS 4.2, 5.1 with ACS GUI management knowledge.
• Suggested best practices and Cisco's recommendation when needed such as to improvise design and security or for better optimization
• Created all the necessary documents, templates and Visio diagrams based on the new designs and network changes.

Environment: Protocols like BGP, OSPF, and EIGRP between DCs, Firewalls Cisco, and Cisco AAA client manage, ASA 55xx series, Cisco switches like Catalyst 6500 and Nexus 2k/5k series.

Confidential

Role: Jr. Network Engineer

Roles Responsibilities

• Design and Implemented OSPF and EIGRP on various sites for routing enhancement, high availability, and reducing administrative overhead
• Co-ordinate with ISP on each step of designing BGP to understand their restrictions and our needs
• Redesigned IP scheme to improve existing summary routes, CPU process, memory utilization and convergence time
• Played a major role in designing, co-ordination and support while migrating from Verizon to Sing Tel on all sites
• Designed templates for offshore team for Cutover guided and distributed responsibilities for the same
• Refreshed Design and Implement End of Life 7200 series routers in all sites with ASR 1000
• Designed the full network infrastructure for 4 new sites including DR with successful implementation
• Refreshed old 3750 series switch stacks with new 3750-X switch stacks
• Installation and Maintenance of radio links, bandwidth Management and other DTE and DCE equipment
• Migrated core switches from Cisco 6500 to Nexus 7010 and troubleshoot various network issues that came along with the team
• Suggested best practices and Cisco's recommendation when needed such as to improvise design and security or for better optimization
• Created all the necessary documents, templates and Visio diagrams based on the new designs and network changes.

Environment: Windows XP, F5 load balancing, Routing protocols BGP, OSPF, EIGRP, RIP etc. Cisco Switches.