Summary

• 9 Years of Professional Experience in Technical Support, System Administration and Network Management.
• 9 Years of Excellence in Windows 2003/2000 server administration, Active Directory administration and Exchange 2003/2000 /2007 250,000 mailboxes
• Administration and second level support for Windows 2008/2003/2000 and Exchange 2000/2003/2007 servers for more than 250,000 users.
• Expertise in Exchange Power shell Scripting.
• 3 Years of experience in Autonomy EAS/ALH archive system administration.
• Good exposure to Faxination severs and Blackberry servers 7,500 BES accounts with 9 BES server
• Expertise with Microsoft Outlook
• Expertise in Quest Migration Tools.
• Expertise in Public Folder data cleanup and troubleshooting Approx >15,000 public folders
• Strong analytical, technical and troubleshooting skills with ability to learn fast and always a team player.
• Good understanding of ITIL process models / framework.
• Incident/Change/Asset and Problem Management.
• Performed Disaster Recovery of Windows 2000 domain controller and Exchange server 2000.
• Troubleshooting the servers in case of failures.
• Finding vulnerable areas of servers and giving cost effective solutions.
• User rights and ID management
• Planned, Installed, Configured and Administration of Exchange 2000/2003 server with Instant messaging server.
• Successfully delivered services with utmost customer satisfaction.
• Demonstrated skill in meeting deadlines within demanding environment.
• Ability to work independently and with team members to coordinate tasks and resolve anomalies.
• Proven ability to communicate with technical and non-technical users.
• Strong technical leadership in managing project deliveries and teams.
• Worked in a CMM Level 5 company.

Technical Skills

• Directory Services: Active Directory 2000/2003 . Design and Administration.
• Operating Systems: Microsoft Windows 2003 Server-Standard and Enterprise edition, Microsoft Windows 2000-Server, Advanced Server and Professional, Microsoft Windows XP.
• Protocols: TCP/IP, WINS, SNMP, SMTP, POP3, IMAP.
• Messaging Systems: Microsoft Exchange Server 2007, Microsoft Exchange Server 2003, Microsoft Exchange Server 2000, Fenestrae Faxination servers, Blackberry servers, LCS MOC Servers, Symantec Enterprise Vault, Quest Migration products.
• Storage Applications: NT Backup, SAN
• Tools: Telnet, Nslookup, Ping, IPConfig, Repadmin, MDBVU32, other utilities, Network Trouble Shooting Tools - Performance monitor.
• Applications others: MS Office 2003, XP, and 2000 Pro, Access, Outlook, Power Point, Word , Internet Explorer 6.0, Netscape, MacAfee, Symantec Norton Antivirus.

Work Experience

In reverse chronological order

Confidential

Team Lead Autonomy EAS/ALH

• Planning, Designing Documenting Enterprise Archiving Solution EAS 6.1.1
• Designing Implementing Autonomy Migration for Exchange 2007 to Exchange 2010
• Perform Technical Support, System Administration, Planning installation, Network Management of Autonomy Archiving
• Practice continuous improvement with respect to process development, documentation, maintenance, and adherence to ensure the department aligns with industry best practices.
• Ensure all escalations and coordination efforts between Service Desk, Desk side and other support teams and vendors are occurring and being reviewed on a regular basis
• Responsible for participation in Process Interface Manual reviews for all processes provided related to Service Desk, Desk side, and Network Incident and Problem Management
• Participate in and provide input to Operational Excellence Initiatives and ongoing Ten Year IT Roadmap planning
• Perform analysis of key Service Desk trends and Astellas Needs to drive out plans to enhance or improve on the following areas:
• End user self help areas including publications of FAQ's, walkthroughs, development and deployment of tools to drive down operating costs and reduce time required for an end user to receive a solution to their reported problem or incident.
• Communications to and from the lines of business and the IT service Desk
• Administration Support of ALH e-discovery for Legal Hold Orders
• Delegating tasks to subordinates/direct reports as per priority act as escalation point
• Responsible to Co-chair and lead scheduled meetings with key IT partners related to Service Desk services for Autonomy.
• Work to jointly develop remediation plans for any Service Desk service not meeting or exceeding expected Service Levels
• Exchange 2003/2007 Server administration, troubleshooting and application break fix support
• Troubleshooting Enterprise Archive Solution EAS
• Performing PST collection, PST Ingestion and PST Stub migration
• Exporting Legal Hold data using EAS storage manager.
• Performed On boarding/Off-boarding activities for new and terminated employees in Autonomy.
• Performed active purging of archived data as per Legal directions.
• Generating reports on User Stats, Message Size per user, Message Size per reference
• Health Check of Autonomy Parent Child Server, Document Store, SQL Database
• Migration of Autonomy users from Exchange 2007 to Exchange 2010 environment.
• Trained onsite and offshore subordinates on Autonomy system and operational activity as part of project transitioning.
• Monitoring Archiving threshold and network utilization
• Automating process using Power shell Scripts
• Developing Custom Reports using Power Shell, SQL etc.
• Duly following ITIL Call, Incident, Change and Problem Management

Confidential

Sr. Messaging Analyst

• Excellent hands on experience on Exchange Server 2000/2003/2007 Clustered environment
• Exchange 2003/2007 Server administration, troubleshooting and application break fix support
• Administration of OCS server/user.
• Troubleshooting Internet Email routing problems
• Message Tracking on SMTP Gateway and Exchange
• Working knowledge on monitoring tools like SCOM, Zenprise BB monitoring , Iron Port
• Troubleshooting faults that may occur within the messaging environment.
• Utilizing Service Management tools to track incidents, problems and change.
• Participation in root cause analysis of problems identified.
• Knowledge of Blackberry Services Server/User administration.
• PoC testing of products from Steal Audit Non-Owner Access Quest Change Auditor
• Identified applications which were using unauthenticated method to send email using Exchange 2007 Transport Rule. This rule monitored mail flow from anonymous SMTP host to applications, hence preparing for retirement of Exchange 2003 server.
• Scripts Written using Powershell 2.0/Windows Server 2008 R2
• Script for Mailbox Count per database per server.
• Script to identify STALE Distribution Group.
• Script to perform Exchange Health Check DBstatus, SGCopyStatus, Active Node, Exchange Server Uptime etc
• Script to send Last Full Back Up report daily.
• Script to Dynamically Size Mailbox Quota using Powershell, SQL and HTML.
• Script to Query on SQL database for BB users clear members in DLs and populate the queried members to respective DLs.
• Script - Outlook Client performance for slow link regions by monitoring connection mode cached, classic , connection version 2000, 2003, 2007 , connection latency.
• Script to Generate Email Incident ticket to Backup Team when Passive Node becomes the owner of the CCR and notifies them to backup Passive Node.
• Script to Delete Email from user mailboxes sent via large Distribution Group
• Script to recursively Enumerate Distribution Group Universal Dynamic
• Participated in Rights Management Server RMS deployment in PoC and Limited Production Environment.
• Produced Visio diagram of Exchange Topology and Mail Routing.
• Documented troubleshooting guides, knowledge base articles for helpdesk, design documents etc,.
• Good Conceptual Knowledge on Exchange 2010.

Confidential

Architect

• Worked with Messaging Engineering team to deploy messaging solution for the mission critical enterprise with 250,000 mailboxes.
• Installed, configured and tested Quest Migration Manager 8.3 QMM for both AD Exchange.
• QMMAD 8.3 for AD to AD migration.
• QMM 8.3 Exchange for migrating user mailboxes other exchange data from one Exchange Organization to another.
• Performed Exchange 2003 to 2007 migration in Development.
• Tested QMM tool in regards to recurring meetings.
• Actively involved in Exchange Migration : Setup of lab testing, Setup of test accounts, Issue Identification, Architecture, Load testing, Detailed Process Review with Technical Teams.
• Installed, configured, tested documented Quest Notes Migrator 4.1.5 for Exchange in Dev.
• Evaluated co-existence solution for a mission critical messaging environment by deploying and testing Quest Co-Existence Manager for Notes in Dev.
• Implemented Quest Message Stats 6.5.0 and obtained inbuilt and adhoc reports in Dev.
• Reviewed Quest Migration Manager and Priasoft Mailbox Migrator in PoC and made recommendation.
• Tested latest release of Binary Tree code for Calendar entries and made recommendation.
• Performed Mailbox Access Audit via event viewer as part of IT Risk Management in PoC including Enterprise Vault and Blackberry logins and deployed in production.
• Automated many tasks using exchange powershell.
• Supporting helpdesk analyst in Onboarding exchange mailboxes.
• Drafted, tested and developed Global OAB Implementation plan.
• Deployed external email restriction rule firm wide.
• Integrated 3rd party applications in Exchange 2007. Ex: Rearden Commerce C2C Columba etc.
• Developed power shell script and implemented to send customized emails to user when the mailbox hits warning quota with their mailbox statistics.
• Supporting many line of business users on PoC application testing Exchange 2007.
• Documenting build/design documents and user access manuals.

Confidential

Team Lead Messaging/AD

• Leading a team of 15 Exchange/AD administrators.
• Served as an escalation point for Exchange/Outlook issues within IT and team.
• Administering, and maintaining the enterprise wide Exchange 2003/2007 messaging system for Starwood Hotels and Resorts Inc. This includes 50 exchange servers and 400 domain controllers.
• Responsible for supporting approximately 60,000 users globally.
• Administering/maintaining Blackberry Enterprise Server BES ver 4.0 which includes 9 BES servers with capacity of 4200 BES accounts.
• Supporting Blackberry devices in the enterprise.
• Leading team of 3 for Public Folder cleanup in the organization.
• Successfully decommissioned last Exchange 5.5 server in the domain and successfully transferred from mixed mode to native mode.
• Tune hardware and software to insure optimum performance and resource utilization.
• Monitor service desk tickets ServiceNow and resolve user's Exchange/AD/SMTP Relay/Blackberry issues.
• Administering MOC servers.
• Monitor Exchange system using HPOV and liaison with HPOVSD for service calls.
• Monitoring BES performance and administration using BOXTONE and NEEDTEXT.
• OWA load balancing monitored using F5.
• Implemented Trend Micro to meet PCI compliance for Credit Cards using Content Filtering.
• Provides support for Exchange outages and troubleshooting.
• Evaluating, recommending, and drafting policies regarding backup configuration, implementation, and monitoring.
• Communicating Exchange related plans, status and issues to Management and Team on a regular basis.
• Providing technical knowledge transfer to other team members on staff.
• Participated in regular on-call responsibilities in 24x7 supports.

Confidential

MSA Microsoft Server Administrator

• Providing 3rd level Technical Support for the email environment Exchange 2003 clusters .
• Administering Symantec Bright mail Anti-Spam and Iron Mail 6.5.2 for secure computing.
• Secure Computing Iron Mail 6.5.2 is designed to protect the network the following:
• Web mail Attacks Generating Reports about Mail Summary, Spam Detection and Virus detection using Symantec Bright mail Anti-Spam. Add/Remove users from Block Senders list or Allowed Senders list
• Intrusions and
• Denial of Service attacks
• Viruses
• Spam, including phishing, spoofing, and sheer volume attacks
• Working with Microsoft Antigen 9.0 to Secure E-Mail Servers.
• Assisted in documenting and improving Email Best Practices.
• Designed the exchange routing diagram for the email infrastructure using Exchange Map and AD Map tool along with Visio 2007.
• Drafting process documents for service desk.
• Act as a liaison to Andersen Corporation's Service Desk.
• Troubleshooting high queue problems on the routing and mailbox servers.
• Troubleshooting NDR's, Outlook rules, Mailbox permissions, Out of office etc,.
• Used Peregrine Service Center for ticketing system.
• Worked on Peregrine Asset Center for updating the server assets and extracted reports.
• Daily Operational support for Email servers.
• Focal point for escalated tickets from E-Mail Operations
• On-call support escalated issues after hours.
• Working on customer requests for new accounts, assistance with products, and administration of accounts, mailbox moves. This could include assigning permissions for shared file, changing owners in Shared File, troubleshooting.
• Working on customer request for creation of Resource mailbox and troubleshooting Auto Accept agent.
• Creation of Changes for server reboots.
• Assisted in DR plan and Disaster Recovery including documentation.
• Played role in Omtool Genifax upgrade.

Confidential

IMG Messaging Analyst

Responsibilities:

• Playing an important role of senior system administrator in messaging infrastructure.
• Managed and administered all e-mail messaging systems to include Exchange 2000/Exchange 2003 and their corresponding or associated software and hardware.
• Managed and administered all Active Directory environments to include Windows 2000/Windows 2003 and their corresponding or associated software and hardware.
• Installing, configuring Microsoft Exchange servers.
• Provided on-call technical support for end users.
• Monitored and analyzed e-mail system activities to ensure maximum performance, efficiency, and availability.
• Monitored and analyzed Active Directory architecture activities to ensure maximum performance, efficiency, and availability.
• Administered and maintained Exchange database, antivirus management, and error log tracking.
• Identifying and resolving problems affecting messaging systems performance, efficiency, and availability in a timely manner.
• Assisted in need for any messaging system reconfigurations minor or significant and executed them if required.
• Administering LCS server.
• Supporting Symantec Enterprise Vault for journaling.
• Add, remove, certify, and moved new or existing end-user accounts and administered permissions and access rights.
• Created private and public mailing folders and lists, calendaring services, address books, and shared mail applications.
• Developed, implemented and maintained policies, procedures, and associated training plans for messaging system administration and appropriate use.
• Where necessary, provide end-user training and support through verbal and/or written communications.
• Responsible for identifying and resolving the MOM Microsoft Operation Manager alerts using MOM operator console or Peregrine Service Center .
• Handling tier two messaging escalations for VIP users.
• MS Exchange Server 2000/2003
• Administration
• Mail box access, permissions
• Mail box quota
• Mailbox cleanups
• Faxination servers
• Blackberry servers
• Monitoring
• MS Exchange Server outages
• MS Exchange mail queues
• MS Exchange performance monitoring.
• Troubleshooting
• Mail client - Exchange connectivity.
• MS Exchange Performance Issues.
• Mail Clients Issues Outlook
• Documenting
• Server Outages
• Trouble Tickets
• Is experienced with most aspects of Windows Operating System, Client Messaging Exchange and email surveillance system administration.
• Duly follow the Change Management process for all system and application changes performed on the production environment.
• Administering MS Exchange 2000 Enterprise Servers, which includes more than 200 mailbox servers with 150,000 mailboxes, routing servers SMTPHUBS , Domain Controllers, Windows 2000 Servers distributed worldwide which includes major troubleshooting of server services, changing the configuration of services, switching services to another servers at the time of failures.
• Antigen for MS exchange which includes Troubleshooting of antigen services, filtering, updates, etc
• Providing support for Faxination- Fenestrae faxination services which includes troubleshooting user and faxination server related issues.
• Complied with entire process management including change, problem, incident, management with service center peregrine

Confidential

Technical Support Engineer

Responsibilities:

• Administration, Installation, Configuration and Maintenance of Windows 2003 Standard and Enterprise servers.
• Configured and administered Active Directory for user. Administering and creating users, groups and profiles, printer configurations and configuring message servers like MS-Exchange 2000 under 2000 Environment.
• Implemented and manage centralized Antivirus protection for Domain Controller, Exchange server, File servers, and desktops using Norton Antivirus Corporate Edition.
• Configured and administered Active Directory for users on security and distribution lists.
• Setup and management of network printers and management of remote access systems
• Created and managed users and groups under different OUs on Windows 2003 environment assigned user and group rights over the network for accessing network resources.
• Regular scheduled monitoring checks of Active Directory replication and monitoring of replication service on all remote domain controllers
• Configuring User accounts for remote access on Virtual Private Network.
• Installation of network and workstation operating systems
• Implements the design and configuration of local area network servers.
• Monitor the servers for possible system problems, analyze the problem for resolution paths, and implement solutions
• Provide Advanced level support for Windows-based laptops and desktops
• Participate in program meetings to discuss technical issues or coordinate production system changes.
• Plan and coordinate the implementation or update of system software including Microsoft security updates to minimize effects on current production, testing and development activities.
• Provide technical expertise and guidance, working with teammates in Administrative Systems and members of the central Windows Systems Team.
• Documented the administration of updated server software, hardware and exchange server.