PROFESSIONAL SUMMARY:

• Experienced Senior Software Administrator with 9 years’ experience in design and development of high quality business applications using internet/intranet, client/server, three tier technologies and n tier technologies.
• Provided Technical Leadership in Design, Deployment & Operation of Siebel CRM, Call center, CTMS applications.
• Managed Technical Teams spread across the world (Asia, EMEA, Australia, North and South America)
• Responsible for Technical Architecture Design and Capability Management.
• Expertise in IT Standards (ITIL, COBIT, HITECH) & Regulations (SOX, GLB & HIPAA).
• More than 9 years of Administration, Upgrades, Customization and Implementation experience in Siebel Administration, Tools, SFA, Sales, Workflow, Assignment Manager, Siebel Server Concepts and Upgrade.
• Experience in Siebel Configuration and Customization of CTMS, eCommunication, Financial Services, Call Center, eSales, eService modules.
• Possess good experience in Windows 2008/2003/2000/ NT, AIX, Linux, Siteminder SSO, Ping Identity, Active Directory, MS Exchange, Microsoft Outlook, Dell Servers, Cisco Routers, Load Balancers, Switches, Firewall, Antivirus Software.
• Systems Administration, Upgrade, Performance Tuning, Capacity Planning, Contingency Planning, Disaster Recovery & Fault Tolerant Planning for WINDOWS/UNIX
• Maintained partnership with Business Leads & Leveraged it to manage Priorities and Requirements.
• Excellent leadership skills, communication skills; Ability to organize tasks & interact with Development & Testing team.

TECHNICAL SKILLS:

CRM: Siebel 8.1.1/7.8.2/7.5.3 , EIM, EAI, ADM, Siebel Tools, Assignment Manager, Call Center, Workflow Manager, eService, eSales, eScript, Siebel VB

Web: HTML, Java, SQL, C, C++, JavaScript, ASP, JSP, XML, Servlets, IE, Chrome, Weblogic, Apache, Websphere, MS IIS, iPlanet, IBM HttpServer

N/W Mgmt: HP Openview 4.11/5.01, IBM Tivoli Netview 7.1.x/6.x, CISCO Works 2000, VPN/Security Management System 2.x & MRTG 2.13

Databases: Oracle, SQL Server, MS - Access, DB2 UDB 8.x/9.x

OS: FreeBSD UNIX, Sun Solaris 8/9, AIX 5.2/5.3/6.1, Red Hat Linux 8.0/9.0, Windows XP, NT, 2000, 2003, 2008, HP-UX 11.2x & CISCO IOS 12.x

Other: Active Directory, MS Exchange, Microsoft Outlook, Dell Servers, Cisco Routers, Switches, Firewall, VPN HSRP, Load Balancing,, VOIP, ADS, Kiwi; MS Visio, MS Project

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Siebel Administrator (Siebel CTMS)

Environment: Siebel 8.1.1.3/8.1.1.11 , Open UI, IRM, Win 2008, Oracle, RAC, Ping Identity, Federated Identity Management, IIS, Golden Gate, BIP, Weblogic, Splunk, Evolven, Bluestripe, Google Analytics.

Responsibilities:

• Lead a team of 33 Developers & 3 System Administrators to deploy Siebel OpenUI
• Upgraded Siebel 8.1.1.5 to 8.1.1.11 Open UI & Implemented the IRM process for the Open UI upgrade
• Over 10000 Users (3000 peak users) supported across the world (24x7x365 Operation)
• Designed New Siebel CTMS Architecture with Oracle RAC, Goldengate and Datastore.
• Developed process for System & Application logging for Security events and Alerts.
• Worked with DBA’s, Infrastructure Architects, Project Managers, and Business Analysts & Application Developers to deliver the upgrade ahead of schedule.
• Developed and Documented Standard Operating Procedures for all CTMS Interfaces and Data updates
• Leveraged Bluestripe, Evolven for Patch Compliance and Alerting.

Confidential, Jacksonville, FL

Sr. Siebel Administrator

Environment: Siebel 7.5.3/8.1.1.3/8.1.1.5/8.1.1.11 , Open UI, IRM, Call Center, Siebel Tools, DB2 UDB 9.x, AIX 5.2/5.3/6.1, Win 2003/2008, Siteminder, IIS, Optim, BIP, Splunk.

Responsibilities:

• Upgraded Siebel 8.1.1.5 to 8.1.1.11 Open UI
• Implemented the IRM process for the Open UI upgrade
• Upgraded Siebel 7.5.3 to Siebel 8.1.1.3 and then to 8.1.1.5
• Upgraded over 6 environments to Siebel 8.1.1.x and was instrumental in setting up two new 8.1.1.x environments.
• Responsible for the Siebel Releases (code moves, SRF and Repository)
• Optimization/tuning of Siebel Servers based on the complexity & size of environment and available resources.
• Upgraded Siteminder agents on the app servers to the new version.
• Worked closely with remote computing team to deploy ActiveX controls to the Citrix environment for off-site users.
• Moved from Actuate report servers to BIP servers.
• Troubleshoot and be a Technical Lead for all Sev-1 Issues related to Siebel Environment.
• Install and Maintain Optim archival solution for Siebel.
• Involved in the refresh of the Siebel Database from Production to Non Production Regions.
• Responsible for problem tickets and resolve them in a timely fashion.

Confidential, Durham, NC

Siebel Administrator

Environment: Siebel 7.8.2.4/7.8.2.13 , Call Center, Siebel Tools, Genesys CTI, Actuate Reports Server 7, Cisco Load Balancer 11k, IBM Http Server 6.x, DB2 UDB 8.x, AIX 5.2/5.3, Win 2000/2003

Responsibilities:

• Worked with engineering team to implement resiliency for the Siebel Architecture including Gateway server and CTI servers.
• Integral part of a multi-team project to implement an archival solution for the Siebel Database.
• Responsible for the Siebel Releases (code moves, SRF and Repository).
• Involved in the refresh of the Siebel Database from Production to Staging Region.
• Worked with Vulnerability Assessment team to mitigate Vulnerability in IBM IHS web servers.
• Involved in a project to separate Actuate report servers from the Siebel Application Servers.
• Worked with the Telecom team to upgrade to Genesys 7.5 and eliminate SPOF in CTI architecture.
• Worked with Workforce Technology services to move to a new Active Directory and Configure Siebel Application to new AD.
• Worked with Siebel Expert Services on multiple sizing reviews and was responsible to implement their recommendations.
• Integral part of the team to upgrade from Siebel 7.5 to Siebel 7.8.
• Responsible for problem tickets and resolve them in a timely fashion.