PROFESSIONAL SUMMARY:

• Knowledgeable and qualified Cloud Network Engineer skilled at Designing, Installing, configuring and maintaining communication networks. Guarantee the quality of service delivered by adhering to implementation guidelines, processes, and procedures. Highly skilled in research, implementation, analysis and a part of Global diverse Network Engineering Team responsible for production support, monitoring the Global Networks and Break fixes. Proven ability to motivate and work wif team to ensure success in timely manner. Offers AWS Cloud and CCNP, great analytical skills and excellent time management abilities.

TECHNICAL SKILLS:

WAN/LAN topologies and protocols: Networking Technologies (Ethernet, TCP/IP, BGP, OSPF, SNMP, MPLS, GRE/IPSec, STP).

Experience using the following: Cisco Routers, Switches, Nexus, ASR, ISR product lines, Layer 4 - 7 switching, SRX Firewall, Citrix Netscaler, Cisco IOS, NX-OS, IOX—XR, Juniper JunOS.

Network Managements: SNMP, SSH, Telnet, ICMP.

Infrastructure Services: DHCP, DNS, FTP, TFTP, SCP.

Install and configure Network Devices: Routers, Switches, Wireless APs and Wireless Controllers.

PROFESSIONAL EXPERIENCE:

Confidential

Cloud Network Engineer

Responsibilities:

• Designing, implementation and troubleshooting on the following: Cisco Routers, Switches, Nexus, ASR, ISR product lines, Layer 4-7 switching, SRX Firewall, Citrix Netscaler, Cisco IOS, NX-OS, IOX—XR, Juniper JunOS.
• Monitoring usage of cloud network
• Scaling cloud services to serve growing businesses
• Identifies and resolves connectivity problems between systems and works wif vendors in troubleshooting and supporting systems
• Maintains, supports local/wide area network (LAN/WAN), Networking Technologies (Ethernet, TCP/IP, BGP, OSPF, SNMP, MPLS, GRE/IPsec, STP).
• Support Cloud Architects to provide operations and migration services dat allow organizations/clients to style the availability and delivery of cloud computing services following business and technical requirements
• Performs the installation, configuration, management, upgrade and modification of network switches, routers, firewalls, and other related infrastructure technologies.
• Implementing TEMPeffective security strategies on cloud networks
• Work wif ISPs and customers to diagnose problems between INAP’s network and their infrastructure.
• Create and maintains documentation to record network and hardware topologies
• Configure and maintain systems, install, upgrade, and maintain hardware and software.
• Engage and work wif multiple carriers and hardware vendors. Execute break fix changes to remediate hardware failure and normalizing the environment.
• Work wif Global Network team on troubleshooting network incidents.
• Follow established network policies and procedures for preparing break fix changes, handling incidents and escalations.
• Complete ownership to resolution for Sev1, Sev2 and Sev3 critical incidents and client escalations.
• Understands and agrees to role-specific information security access and responsibilities
• Ensures safety and confidentiality of data and systems by adhering to the organizations information security policies

Confidential

Field Technician

Responsibilities:

• Installation of network and video equipment; including customer premise equipment such as wireless routers, optical network terminals, and set-top boxes.
• Analyzed and interpreted all Broadband tools and test to ensure quality installation and maintenance for all AT&T Customers.
• Work safely and efficiently wif different day to day hazards and roadblock to provide excellent service.
• Conducting Site surveys and determining the best position for the Dish mount and equipment.
• Perform repairs as necessary through troubleshooting and identifying root cause failure.
• Terminate fiber optic, Ethernet and coaxial cabling to connect customer services.
• Always interact wif our customers in a professional manner and provide more TEMPthan an ordinary experience to exceed expectations.
• Complete a daily route of appointments and deliver on-time service to customers.
• Update work orders in real-time.
• Expertise in the use of meters/testing equipment, hand tools, and online based systems.
• Maintain company vehicle organization, cleanliness, and stock of materials to ensure adequate level for customer appointments.

Confidential

Network/Technical Support Engineer

Responsibilities:

• Providing IT support to varied list of clients.
• Provide high-level support for Broadband Internet Installations (Wimax, Fixed Wireless Technologies & VSAT).
• Resolve Network connectivity problems including TCP/IP, Switches, Routers, LAN and WAN.
• TEMPEffective usage of Access Service Network (ASN) Server for checking modem status online.
• Monitoring and interpreting PRTG (Network Traffic Grapher)
• Use of 4G PRTG Grapher for checking the base station status
• Performing Site Survey and providing network improvement recommendation.
• Resolving escalated customer complaints wifout the need of supervisor intervention.
• Basic knowledge of Microwave and RF Technology.
• Prompt response to emergency faults and ensure dat all rectified promptly to ensure customer’s satisfaction.
• Ensure dat all planned network expansions take place on schedule, likewise Transmission and upgrades to ensure customer’s satisfaction.
• Configuration of broadband Wireless Radio and Installation of WIMAX CPE Unwired 4G (Aviat & Gemtex Modem.
• Monitor and administer the network for TEMPeffective network operation.
• Educate and enlightened clients on LAN/WAN Issues.
• Ensures all planned network expansions take place on schedule, likewise Transmission and upgrades to ensure customer’s satisfaction.