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Unified Communications Engineer Resume

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Hauppauge, NY

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SUMMARY:

Focused and results - driven Unified Communications Engineer with 25 years of experience in supporting a wide variety of audio, video, and web conferencing platforms, with an emphasis on valuable technical solutions, productive project management, and superior customer service.

SKILLS:

Clarity: Endpoints/Zoom Rooms/TEAMS integration, Cisco Infrastructure/Endpoints, CMS/CUCM/WebEX/, ExpresswaySign language C & American

EXPERIENCE:

Confidential, Hauppauge, NY

Unified Communications Engineer

Responsibilities:

  • Managed Cisco and Polycom Room System Infrastructure Technologies
  • Deployment, Integration & Testing of Cisco, Polycom, Zoom, Pexip UC - Voice Infrastructure
  • Provided high level debugging and troubleshooting on Cisco and Polycom UC infrastructure, Zoom, Pexip, TEAMS.
  • Worked closely with internal and external stakeholders including vendors on products and implementations as needed.
  • Responsible for operation, maintenance, and software upgrades for corporate video teleconference infrastructure and endpoints.
  • Designed and supported A/V Infrastructure solutions, create detailed design documentsevaluate and test new and evolving technologies and performance
  • Planed and coordinated the implementation of network technologies in support of defined requirements generated by internal customers and growth demands.
  • Generated network configurations and perform network upgrades and migration activity.
  • Document, implement, monitor, and support multiple platforms including Pexip, TEAMS, Zoom, CMS, WebEx and Poly Clarity infrastructure for customer locations including headquarters, remote offices, and home office locations.
  • Responded to inquiries from staff, administrators, service providers, site personnel and partners to provide technical assistance and support.
  • Utilized Microsoft Teams, WebEx, Zoom platforms to work with customer directly.

Confidential, Westminster, CO

Unified Communications Engineer

Responsibilities:

  • Developed project plans for the implementation of new communications applications and systems as well as upgrades/enhancements of existing systems.
  • Manage the health and growth of the collaboration platforms to ensure that maximum up time is achieved.
  • Monitor support tracking system and other client requests to ensure that client needs are met, serving as an escalation point for chronic problemscommunicating timely updates to incident management teams.
  • Ensure departmental documentation, records, and knowledge bases are managed properly
  • Manage ad hoc and customized reporting as needed by business units or senior leadership team
  • Provide input to long range planning and provide technical planning and support for new UC applications

Confidential, Englewood, Co

Administrator

Responsibilities:

  • Supported 17 Polycom video endpoints, video bridges on the MGC+50, and Live
  • Meeting Web Conferencing. Supported the transition from the Polycom bridge to the
  • Cisco Codian bridge. Managed systems remotely and trained local administrators at each location.
  • Served as Project Manager for multiple projects, including the roll out of the Office
  • Communications Server 2007 on the Centura AD backbone.
  • Tested environmentsmigrated from LCS 2005, trained end-users on new systems, and conducted end-user pilots
  • Full Job history available upon request

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