CAREER SUMMARY

• Diversified IT professional with several years of experience in telecommunications and IT network/system/server installation, maintenance, and management for global companies.
• Proficient with CISCO and HP networking devices.
• Record of delivering high quality products to clients on time and under budget.
• Expert troubleshooter with innate problem solving skills to quickly resolve technical issues.
• Excellent communication skills to deliver outstanding technical support and effectively tackle hardware/software issues by using layman's terminology and helpful demeanor.
• Strong leadership skills with ability to guide and provide technical direction and supervision for a given project.
• Held an active Federal Secret Security Clearance.
• Professional certifications: Cisco Certified Network Associate CCNA , Network Certification, A Certification, Gravitec Tower Climber Rescue , currently pursuing a bachelor's degree in Network Management.

TECHNICAL SKILLS

• Operating Systems: Windows 2000, XP, Vista, Windows 7, Windows Server 2003 stand-alone domain controller Solaris, CentOS VM Ware ESX
• Desktop tools: Dame Ware, Remote Desktop, VNC Viewer, Putty, Cygwin Terminal,
• Network Monitoring: Solarwinds, What's Up Gold, KIWI Cat Tools, Rancid , NMAP, Splunk
• Snapshot/Imaging Tools: Altiris, Symantec Ghost v. 8-12 , Clonezilla, Acronis
• Hardware: NAS, desktops, laptops, servers, PDAs IPAQs, SM/MM fiber Cat5/Cat6 and coax cables, Ethernet patch panels punch down blocks,flukes, HP and Dell Switches
• Cisco: 1800, 2800, 2811, 2901, 2911, 3750-E/G/X 3845, 3845, 3925, 4510 series, Cisco and 3Com VoIP phones
• Satellite: iDirect Linkway Com-Tech satellite modems, DSL broadband cable modems, IP accelerators, Satellite antenna control units, GPS satellite handheld , VSAT/IP/VoIP/EoIP systems
• Networks: LAN/WAN, VPN, VOIP, OSPF, EIGRP, BGP, Wi-Fi

PROFESSIONAL EXPERIENCE

Confidential

Network Administrator

• Assemble, rack, maintain and configure equipment which joins the IT infrastructure.
• Assign TCP/IP settings and perform firmware updates for Thecus NAS, APC UPS, APC PDU's and APC Netbotz Temp Sensors and HP switches.
• Configure network devices to use SNMP, Radius and SMTP.
• Manage HP 2900, 2910al, 5412zl switches for a medium sized network.
• Support and install device hardware such as NIC's, RAM and NAS hard drives.
• Install and configure network settings on Centos VMWare clients.
• Perform critical data backups hosted by a NEO 200s storage unit and Zmanda management software.

Confidential

Network Engineer II

• Configured Cisco 3750 2960 Series and HP switches as individuals or switch stacks.
• Managed and installed Cisco 2800, 2900, 3800, 3900 and 4510 routers and 2300 power supplies.
• Provided problem resolution and routine configurations for a multi area OSPF network routed over satellite and point to point Cambium Wi-Fi radios.
• Supported LAN/WAN equipment, services, device IOS's for a large scale network spread out over multiple locations.
• Monitored, identified, diagnosed, documented, and resolved IP network problems.
• Ensured all device configurations are backed up and stored using RANCID.
• Assisted with the preparation of proposals and solutions for future network architecture enhancements.
• Supported the administration and installation of ESX 3.x Virtual servers as well as Linux and Solaris servers.
• Identified and solved router, standalone switch or switch module and HWIC failures.
• Responsible for terminating CAT5/6 cables, punch downs inside network closets and end user wall jacks.

Confidential

IP Field Service Specialist

• Provided Internet Protocol field service support to military/civilian personnel located in Southern Afghanistan.
• Installed, operated, and maintained 40 satellite communication terminals applying IT/networking signal flow knowledge of Cisco routers, switches, and CPE equipment used in various LANs/WANs.
• Maintained Master Station Log MSL and annotated all significant events for ticket tracking and troubleshooting.
• Monitored network and user usage, and resolved problems with communication facilities and voice/video/data services to minimize downtime per 24/7/365 customer operational requirements.
• Assisted customers on-site or remotely by performing desktop support functions on a daily basis.

Confidential

Telecommunications Specialist

• Installed, operated, and maintained tactical mobile Deployable Ku-Band Earth Terminals DKET and Satellite Wide Area Network SWAN communication systems, ensuring minimal downtime to provide reliable communications.
• Provided frequency management for Frequency Division Multiple Access and Time Division Multiple Access FDMA/TDMA modems.
• Acquired proper satellite synchronization with corresponding transponders according to transmission plans using spectrum analyzers or built in GPS system tools.
• Configured and operated system components such as Tactical Local Area Network TACLAN , switches, routers, Internet Protocol IP , accelerators, modems, high power amplifiers, and antenna control units.
• Monitored Satellite Wide Area Network SWAN using Solarwinds and other network monitoring software.

• Confidential
• Provided network system support to over 1,000 end users by managing, configuring, and troubleshooting routers and switches in Cisco and Satellite Communications SATCOM network.
• Configured and implemented Virtual LAN VLAN , Network Address Translation NAT , and Access Control List ACL configurations.
• Implemented procedures to identify and mitigate network security threats.

Confidential

Systems Security Administrator

• Performed system administration, security checks, and other IT duties to support Defense Logistics Agency's Document Automation Production Service DAPS .
• Completed information assurance certifications and information dissemination to superior personnel for DAPS networked workstations and servers outlined by Vulnerability Management Service.
• Installed security updates and made registry edits to complete system vulnerability tasks.
• Ensured internal networked systems met DoD security guidelines using Gold Disk security templates.
• Provided central security administration by use of Group Policy Management Console and Remote Desktop tools.
• Configured and maintained Windows 2003 servers for optimal performance.

Confidential

Network Administrator Volunteer

• Applied IT educational concepts to setup and manage MS Windows 2003 Domain Controller and Small Business Server network for tax service LAN/WAN.
• Planned, designed, and installed small business WAN comprising 12 workstations, two routers, and Domain Controller over two locations.

Confidential

Desktop Support Specialist

• Provided computer administration and IT systems support services to over 2,000 end users in LAN/WAN and Microsoft infrastructure.
• Delivered technical support for user applications including SQL, Crystal, Sybase, Citrix, Oracle, and MS Office Suites 2003 2007.

Confidential

Communications Analyst

• Maintained, troubleshot, and performed preventative services on IT technical infrastructure, hardware, and system software components which supported a hospital's network of 5,000 end users
• Researched, tested, and troubleshot desktop operating systems to quickly resolve application and hardware errors without degradation in connectivity or system integrity.
• Customized LAN/WAN configurations for onsite/offsite end users to meet their specific work needs.
• Connected network wires to patch panels and maintained cabling inside wiring closets.

Confidential

Dell Certified Desktop Support Technician

Confidential

Logistics Analyst II

Confidential

Automated Logistics Specialist