PROFESSIONAL SUMMARY:

• Meticulous IT Professional with 10+ years' experience in systems and server administration. Proven skill in quickly and TEMPeffectively remedying issues with a focus on performance optimization and technical improvements.
• Understanding of cost - TEMPeffective decision making and usability. Strong communication and interpersonal skills with teh ability to explain technical concepts to non-technical audiences. Experience in handling confidential information in large-scale distributed network environments.
• Experience in large-scale multi-country companies, with an understanding of international implications on procurement from. Deep passion for operational efficiencies and someone who excels in documentation and noledge sharing.

TECHNICAL SKILLS:

• EM7 and Remedy Ticketing Systems
• AV / VTC Engineering
• Microsoft Office
• Active Directory
• Risk Management
• Software testing
• Infrastructure planning
• Enterprise Security
• Network Management
• MS Exchange
• Windows 98/XP/7/8/10
• Windows Server
• System upgrades
• Program installations
• Technical writing
• Jira Service Desk

PROFESSIONAL EXPERIENCE:

System Administrator

Confidential

Responsibilities:

• Vulnerability Management - address vulnerabilities, apply updates and plugins deploy McAfee update
• STIGs - submit baseline STIGs
• POA&Ms - submit POA&M drafts to cyber team
• Work Orders - Update IAVMs and return to cyber team for final review. Troubleshoot other tickets in Que.
• ACAS Nessus Upgrade - assist in upgrade of Nessus scanner

IT Specialist

Confidential

Responsibilities:

• Maintain/Perform active directory administration, account creation, and account management in a Windows Server environment.
• Perform Microsoft Exchange 2010 administration/management and plan, configure and implement Exchange 2013 upgrades.
• Maintain anti-virus and email scan suite for Exchange email.
• Create, implement, and maintain group policies (following operating system STIG's that will aid in complying with DOD DIACAP standards).
• Assist and administer AV / VTC team in providing teh design, operation, maintenance, technical and engineering support services related to VTC and multimedia presentation systems including evaluation of present system configuration and location, providing recommendations for VTC system configuration and application, related network infrastructure and interface requirements, audio/visual distribution and multimedia enabled conference room and meeting support
• Assist and administer AV / VTC team in providing technical and management support to operate and administer NAVSEA multimedia systems. Provide support for teh telecommunications architecture, application, and operation of teh videoconferencing and multimedia capabilities of teh NAVSEA Enterprise
• Provide audio/visual distribution and multimedia enabled conference room and meeting support.
• Provide support and service to teh AV Engineering Team supporting NRL with video teleconferencing services.
• Assist and administer AV / VTC team with performing configuration management of NAVSEA multimedia systems.
• Coordinate facility requirements with teh Multimedia Manager and provide technical assistance
• Continuous support to process improvements, initiatives, conference room services, and teh implementation of approved NAVSEA Enterprise Telecommunication projects
• Ensure all systems meet or exceed security requirements set forth by DOD/DON/NRL.
• Provides life cycle refresh projections for AV/VTC infrastructure and AV equipment build out projects.
• Experience securing and hardened mission-critical systems for Comprehensive Network Defense in a DOD environment.
• Initiate protective or corrective measures in response to an IA incident or when a vulnerability is discovered; responsible for IAVM compliance; Ensure new STIGS are processed and recorded within POAM, and other required DIACAP tasks).
• Creates tickets with Jira Service Desk and an operational understanding of ticket management.

Classified Support Specialist

Confidential

Responsibilities:

• Managed teh functionality and efficiency of a group of computers running on one or more operating systems.
• Created and administrator user filled service accounts, AD group, and Exchange mailboxes.
• Provided hardware services and maintenance for all classified networks and maintain systems.
• Provided advice and to end-users on various applications.
• Maintained current noledge of relevant technologies as assigned.
• Participated in special projects as required.
• Supported Video Teleconferencing in all designated conference rooms.
• Informed users of teh status of their tickets through teh following methods: Phone call responses and a web-based portal that offers self-serve access to real-time ticket status information for user feedback.
• Provided updates to teh user upon any change in teh ticket.
• Maintained all ticket data per contract and provide synopsized reports upon request.
• Services including junior and senior-level support for service requests that extend beyond teh services and problem resolution generally associated with Help Desk support. These service requests are supported and documented within teh automated support request system.
• Examples of these typical requests include, but are not limited to, teh following: Virus scanning of disks, burning of CD's, moves/conversion/organization/migration, SW/HW installation and reconfiguration, teh actual depth of noledge of supported applications within teh classified environment.
• Reported any act or circumstance in which their is a deviation from teh required governing security regulations.

Senior Consultant / Integrated Master Scheduler

Confidential

Responsibilities:

• Analyzed program schedules and integrated them into one Integrated Master Schedule.
• Analyzed program activities, such as an acquisition or program planning, other tasks related to Government programs, weapon systems, or similar complex programs.
• Developed, gatheird, and organized program-related information.
• Contributed subject matter expertise and advice to teh customer at a level that is typically attained via a related technical .
• Provided guidance, direction, and specialized assistance to others in teh resolution of project control problems.
• Prepared graphs, diagrams, and other exhibits to illustrate schedule status and forecasts.

IT Engineering Support Shift Lead

Confidential

Responsibilities:

• Lead all aspects of teh Confidential IT Service Desk Team, including scheduling and ensuring support coverage for day-to-day functions of teh customer attentive and essential IT Technical services and support.
• Created unlock, and configured multi-agency accounts for users on classified, unclassified, and SCI classified networks.
• Installed, configured, and supported Microsoft and COTS application support enterprise services as VOIP/AV/VTC.
• LAN/Mail account creation, permissions, and overall account maintenance in Active Directory/Exchange for both classified and unclassified environments.
• Managed EM7 queue for incoming incident reports, change requests, tasks, and other request types.
• Monitored all 23 Network channels TSDB traffic, incoming and outgoing for status, information transmission errors between Confidential & NCTC.
• Developed, managed, and reviewed outage reports of Network channel errors and latency.
• Processed re-queue network channel errors as authorized.
• Troubleshoot/Resolve Active Directory/MS Exchange issues and other software conflicts in classified and non-classified environments.
• Workstation Image management - format, image, and maintain HDD, HDD Cloning and data extraction, Decommissioning of workstations, printers, and servers.
• Administered software updates and account administration via Windows Server, Active Directory, and Web console.
• Installed, tested & validated software in teh test environment.
• Configured and supported VTC equipment.
• Monitored and Unlocked Regional, International RQI users, and TSDB/RQI Portal.
• Mapped network drives and printers configured Bit locker on laptops, De-crypt, and Unlocked RSA tokens.

Tier II Systems Admin Support

Confidential

Responsibilities:

• Provided help desk support for DoD-ARMY watch/CCSA in-Network computer users.
• Troubleshoot/Break-Fix workstation/application issues and administer accounts to include teh utilization of Windows Server 2008, MS Exchange, Active Directory, and Remedy ticketing system.
• Reset NIPR and SIPR password accounts (Unclassified and Secret).
• Troubleshoot and configured Enterprise Outlook Email accounts.
• Created, worked, and close Remedy Tickets, account password resets, and CAC pin resets.
• Re-imaged Hard drives and install them to teh user desktop.