SUMMARY:

Seeking a position in Network Security and Operations Support. Systems Administrator with 6 years’ experience in NASA Mission Operations and Science Support of Remote Sensing and Astronomy missions using UNIX/Linux, Windows, MAC, and VAX/VMS systems.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Windows Imaging and Data Migration Administrator

Responsibilities:

• Windows 10/Office 365 Imaging of Laptop/Desktop PCs for 100% VIP Senate Offices.
• Data Migration Backup of User Accounts to WD Passport External HDD and Network Share.
• MAC Imaging Configuration ad - hoc Assistance with JAMF
• Cisco Citrix VPN Configuration and Bit Locker Encryption Configuration. and Mentoring of New Imaging Team Members on Imaging Procedure Checklist.
• Senate Office Moves for Computer Equipment
• Asset Tag and Serial Number tracking for all Senate Computer Equipment touched.

Windows System Administrator

Confidential, Bethesda, MD

Responsibilities:

• Windows 10 Desktop Support for Confidential VIP Senior Staff and regular personnel
• Responsible for facilitating Windows 10 migration project
• Update and deploy VDI desktop.
• Installed, configured and maintained data migration of workstations and software.
• Utilization of ITIL Service Now/REMEDY Ticketing System w/ Bomgar Remote Support
• BMC Remedy Development Updates to ITIL ITSM Standards.
• Software and Hardware Installation, Confidential Active Directory Account Management
• BitLocker Encryption of Laptop/Desktop PCs with CyberArc Password Security
• Wireless VPN Setup and Support of CISCO Citrix on Confidential work-from-home Laptops
• IPhone/IPad and Blackberry Account Setup and Support.
• Confidential Surplus Property Inventory Database Operations and Support.
• Warranty Service Coordination for HP and Toshiba Service Repairs
• OIT Team Share Point Knowledge Base Contributions for procedure updates as needed.
• JAVA Scripting ad-hoc duties as needed.
• Installation of TOAD for Developers
• Microsoft Exchange Office 365 Cloud Exchange Email Migration Support.

Technical Support Specialist

Confidential, Bethesda, MD

Responsibilities:

• Windows 7/10 and MAC Desktop Support using ITIL Service Now Ticketing System
• Software and Hardware Installation, Confidential -UOB LAN Access Requests.
• CRIS - Clinical Research Information System Database User Support
• IPhone/IPad Setup and Support. Wireless VPN Setup and Support of CISCO Citrix
• Checkpoint and McAfee Encryption Security Configuration for Laptops and Desktop PCs.
• Confidential Surplus Property Inventory Database Maintenance
• Warranty Service Coordination with Confidential and Lenovo for onsite service repairs.

Systems Administrator

Confidential

Responsibilities:

• Desktop, My Documents, Drive Mappings, Outlook Archive PSTs, NK2, Peripherals
• Active Roles for Account Management, Group Policy, Security, Bios, and Windows Updates.
• Ghost Image Server Operation - Formatting & Disk Partitioning of all new project Hard Disk Drives
• Backup Archiving of user Hard Disk Data prior to Security Wipe and Quality Assurance Checklist.
• NRC Customer Service Help Desk - Confidential ITIL Trained - ITIL Remedy Ticketing Operations.
• Remote Support using BOMGAR and Windows Remote Desktop for CITRIX Wireless VPN
• McAfee Security Encryption Installation of Laptops, PCs, Portable Storage Devices, Password Reset
• WSUS/Windows Server Update Service - Monitoring for Microsoft Patch Updates.
• Weekly and Monthly Team Status Reports using Share Point, Info Path, and MS LYNC.
• Scripting using PERL, HTML, JAVA.
• NRC Network Operations Center - Monitor NOC alerts and, as necessary, coordinate further action
• What’s Up Gold Tool for monitoring of VMWare HP Blade Servers in the NRC NOC.

Windows 7 Migration Team Lead

Confidential, McLean, VA

Responsibilities:

• Windows Server 2008 Administration and Tier 2/3 Tech Support for FDA Science Laboratories
• Windows XP to 7 Migration. Symantec Ghost/Altiris for Image Deployment.
• MacBook Pro/Air OS X Installation, Configuration, Individual Customization, and Support
• Linux Red Hat OS Installation, Configuration, Individual Customization, and Support.
• McAfee Security Encryption Installation for FDA Science Lab Computers
• WSUS Monitoring of Security Patch Updates
• SAN Daily/Incremental/Weekly/Monthly Database Backup and File Restore
• Blackberry Configuration and Support of FDA Scientific Laboratory Staff Blackberry’s
• Peregrine/Remedy Help Desk Tier 2/3 Desktop user support and Ticketing System utilization

Windows Integration Engineer

Confidential, Washington, DC

Responsibilities:

• Windows 7 Migration. Installation/Configuration using Windows Easy Transfer Tool
• Microsoft Share Point Documentation of all Integration Team Project Computers

Network Support Technician

Confidential, Hyattsville, MD

Responsibilities:

• Provided Tier 2/3Windows 7/XP Desktop Hardware/Software Network support for 1000+ staff.
• PC Hardware Installation of HDDs, Motherboards, CPUs, Graphics Cards, and RAM upgrades
• Ghost Backup and Restore for all PC Builds and Upgrades. Security Wipes of HDDS
• SQL Server Installation and Configuration of SQL Client, SAS, STATA, SUDAAN
• Research Data Center Systems/SAN Support - Secure Area/Special Access, McAffee Encrypted.
• Blackberry Configuration and Support of the NCHS Director and Senior staff.
• Remedy, HP Open View Help Desk, Active Directory, MS Office, Printer Maint., LAN MAC

Network Integration Engineer

Confidential, Norwell, MA

Responsibilities:

• Installation of Windows XP for EOP White House Staff Laptops. Lotus Notes Suite.
• Windows XP Migration Support, Ghost Image Backup/Restore of user data, and email.
• Network Patching from Server Hub to Cisco switch/router, Quality Assurance Checks

Confidential, Tysons, VA

Desktop Support Technician

Responsibilities:

• Tier 2 Desktop/LAN support for 1000+ user MS Office environment. McAffee Antivirus
• Windows XP MS Office 2003 Migration, Installation, configuration, and maintenance