Case Investigator/Contact Tracer Resume

SUMMARY

Motivated Bilingual professional with 15+ years’ experience in Management, Sales and Information Technology. Strong leadership skills acquired through military and professional experience. Adaptable and poised to perform in a fast paced environment.

PROFESSIONAL EXPERIENCE

Confidential

Case Investigator/Contact Tracer

Responsibilities:

Provided support to the Confidential by contacting positive Covid - 19 cases and performing the investigative interview process.
Contacting those the infected individuals have been in contact with and informing them of possible exposures.
Investigating efforts by businesses, churches and schools that individuals have visited.
Once vaccines were available, provided information to those as to where they could receive the vaccine; provided information on plasma donation and other means to to assist in the effort.

Confidential

System Administration Analyst

Responsibilities:

Supported members of the organization in all things technical.
Created user accounts and email accounts using Active Directory integrated with Exchange.
Responsible for corporate servers (Active Directory and Exchange).
Responsible for creation of Microsoft Teams units within Confidential .
Owned and managed the Tyson Finders app to allow for a modernized and time efficient approach to booking conference rooms and locating team members via computer and iOS/Android platforms.
Assisted with the migration of Smart Chicken, Keystone Foods and BRF to the Tyson Environment.

Confidential

Senior Specialist

Responsibilities:

Functioned in a team environment in providing direction and project management to advance the operations management procedure.
Responsibility to educate and train principles of effective work planning in the capacities of Quality Management, Receiving, Shipping, Inventory Functions and Process Orders while leveraging SAP.
Directed the Enterprise Inventory Management implementation throughout several processing facilities and provided Continuous Improvement and ensured sustainment after implementation.

Confidential e-Commerce Sales Manager

Responsibilities:

Spearheaded the e-Commerce outbound initiative to ensure that all leads have received the attention needed.
Maximizing sales growth by analyzing supply chain markets daily.
Responsible for orchestrating operations and marketing of customers’ needs to optimize target revenue.
Service immediate inbound customers’ needs and cultivate the nature of the relationship into a long term partnership.
Tailor Transportation solutions to fit every customer's specific needs from spot service to project based to year round published freight.