ServiceNow (ITSM, GRC) Systems Administrator/Developer Resume

PROFESSIONAL SUMMARY:

Collaborative Cloud ServiceNow (ITSM, GRC) and Security Systems Administrator/Developer and Army Veteran with a SECRET security clearance. 3+ years of professional history in system administration, business analysis, agile processes, & ensuring business continuity within critical IT infrastructure. Skilled at security compliance, policies, and ITSM practices. I specialize in ServiceNow ITSM, GRC, deployment, installation, and maintenance of software as well as data migration and data management. Strong and effective communication skills and self - starter. A lifelong learner and a strong believer in elevating through self.

KEY SKILLS:

Incident Management

Problem Management

Change Management

Knowledge Management

Incident Response

Vulnerability Assessment

SDLC

IDS/IPS

Compliance Analysis

Quality Assurance

Hardware Asset Management

Software Asset Management

PROFESSIONAL EXERIENCE:

ServiceNow (ITSM, GRC) Systems Administrator/Developer

Confidential

Responsibilities:

Assists end-users in resolving new and on-going issues to mitigate recurring issues.
Overseeing of all frontline data collection, analysis, and data entry into the centralized database.
Complete development, configuration, and workflow administration to support business processes in the platform.
Manage and coordinate activities during the overall ticket life cycle inIncident and Problem Management.
Worked on various modules of Service Now likeIncident Management,Change Management, andProblem Management,User Administration,Reporting.
Provided service and support by effectively monitoring and analyzing 7 clients’ network activities Confidential ’s Cyber Security Operations Center (CSOC).
Responsible for and documented the analysis and/or escalation of >3600 alarms in ServiceNow ITSM module which represents 14% of all alarms analyzed by the team.
Perform day to day administration of the Security Incident Response solution.
Create and update workflows and related features to support the change needs of security incident response processes.
Created Reports and scheduler process to send report to management about incidents, problems and application diagnosis report-based control and alert messages using Email Notification.

Culinary Specialist

Confidential

Responsibilities:

Enhanced menu items to provide soldiers with three quality meals a day which led to earning the Best DFAC on base.
Maintained a high level of understanding ServSafe following food safety rules to protect the public from foodborne illness, food preparation, holding and serving guidelines and sanitation guidelines for facilities and equipment.
Served more than 500+ meals for breakfast, lunch and dinner, 5-6 days a week. Built incredible word of mouth thanks to a creative and intriguing menu.
Trained 25 culinary specialist in to deliver high-level customer service, food safety, preparation, storage, and presentation best practices improving performance by 20%.

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