SUMMARY:

• Detecting, analyzing and correcting complications related to data processing and data entry.
• Execute daily system monitoring and checks to verify the reliability and availability of all server resources, systems and key processes.
• Identifying software “bugs” and creating work - arounds, while working with appropriate teams (development, DBA team etc.) to resolve bugs and other software issues, training users on new deployments and work-arounds.
• Team lead for most positions and typically, the trainer of new team employees.
• Review system processing server and application logs, and verifying completion of jobs.
• Recognize opportunities for process enhancements identifying solutions to recurring issues in addition, improvements to existing solutions or documentation
• Evaluate and conducted technical and functional research and root cause analysis.
• Operated as liaison to company executives concerning system outages, root cause analysis, and IT department budgeting.
• Installed, administered and maintained operating systems, hardware and other software for business unit’s servers and end users as needed.
• Took ownership, and acted as second tier escalation for problem tickets in several different ticketing systems to support business units.
• Create and maintain system documentation, including installation, configuration as well as appropriate software troubleshooting steps.
• Support business-restructuring activities, including implementing new sites and relocations both remotely and on-site as required.
• After-hours support as needed, and acted as an on-call agent for team in specified rotation.

SUMMARIZED SKILLS AND TOOLS OVERVIEW:

Worker’s Comp Claim and Stock Market EDI Files Processing: Job Scheduling and error trouble shooting and Job failure Root Cause Analysis (Java, XML, EDI, CRON, Basic Unix/Linux knowledge)

Data Querying & analysis: Microsoft SQL/TSQL, Microsoft Office all flavors (Excel, PowerPoint, and Access etc.)

Operating Systems (Deployment and Troubleshooting): Windows Server System Installation, Configuration and maintenance, Windows NT, 2000, Windows Vista, Windows 7, Windows 8 and Windows 10 Administration. Win Mobile, Mac OS X

UNIX/Linux: Basic Processing, Solaris, Red Hat, Tomcat

Data Modeling: Formula, Confidential Open View, Netcool, Service Now, CA Spectrum

Remote Trouble Shooting software: Microsoft Remote Desktop Protocol, Go-To-Assistant, PC Anywhere, Real VNC, SSH, Bomgar, Altiris

Infrastructure: Active Directory, Exchange, DHCP, DNS, Altiris, TCP/IP, Action Requests

Ticketing systems: Microsoft CRM, Remedy, Altiris, Lotus Notes, Service Now, Confidential Service Manager

Microsoft Server (Deployment and Troubleshooting): Windows Server Administration Enterprise 2008r2, Enterprise Server 2012, Microsoft Exchange Servers

Virtual Machines: Hyper-V, VMWare, Citrix

EMPLOYMENT HISTORY:

IT Systems Implementation Professional

Confidential

Responsibilities:

• Responsible for deploying, configuring and maintaining file, print and domain controller servers as well troubleshooting and deploying pc hardware, software, and anti-virus software including updates and software patches in a predominantly Windows networks.
• In addition, Microsoft Exchange server installs and setups, including user network and email accounts.
• Responsible for computer networks including hardware and software support, (Active Directory, Exchange email accounts, TCP/IP, DHCP, DNS) facilitated design plans and implement physical layer data connectivity for local area network (LAN) except for the setup and configuration of Cisco routers and switches, for clients and businesses.

Second Tier Information Technology Operations & Data Analyst

Confidential

Responsibilities:

• Managed job scheduling, maintained and troubleshot real-time data job processing in a live production environment.
• SQL Server database querying, table creation and data updating and cleaning.
• Responsible for the entire production environments servers and billing file creation, job- processing transmission and troubleshooting.
• Initial responder to network, server, and application outages.

Second Tier Software & Data Analyst (Escalation)

Confidential

Responsibilities:

• SQL Server database querying and troubleshooting, patient claim information and data migrations to fresh installs of proprietary software systems, from other outdated Practice Management software.
• Remote Tier-2 customer support troubleshooting of proprietary software running on Windows environments.
• Doctor’s office software implementations for paperless medical records, notes, patient scheduling and patient financial claims charges, software and issue trouble shooting.
• Installation of Microsoft SQL Server software for use of the Acom proprietary software.
• Issue resolution and coordination with developers and between other teams for escalations, data migrations, and total system updates and troubleshooting.

Confidential

Team Lead

Responsibilities:

• Second and third tier troubleshooting support for doctors, nurses, clinicians and business professional Computers troubleshooting network connection on-site locations or via remote management network connections. Responsible for enterprise wide Active Directory, Exchange email accounts, TCP/IP, DHCP and DNS server use and maintenance.
• Maintained network infrastructure consisting of multiple physical and virtual servers.
• Create and maintain user Network and email accounts in for the Domain.
• Troubleshooting of Domain Controller, Active Directory and Exchange Server.
• Created and deployed Microsoft Windows operating systems images for new in coming assets.

Software Support Specialist

Confidential

Responsibilities:

• Delivered remote desktop and laptop tier-2 customer support via vpn and Citrix network connections. Telephone and remote pc troubleshooting for Confidential & Confidential customers (via Bomgar software) assisting Confidential & Confidential customers with every aspect of Windows and Macintosh issues.
• Second tier customer remote/phone support and trouble ticket creation, resolution and escalation. Network printer configuration and installation.
• Configuration and troubleshooting of all related Network hardware including - wireless routers, printers, airport cards, email programs Microsoft Outlook etc.

Network Systems Implementation Professional

Confidential

Responsibilities:

• Supported and coordinated special projects including network wiring plans, LAN hardware and software purchases, system installation, data backup and maintenance of networks.
• Deploying, configured and maintained file, print and domain controller servers as well troubleshot and deploying workstation hardware, software, and anti-virus software including updates and software patches.
• Installation or updates of Microsoft SQL Server, Office and other software when requested.

Information Technology Operations Analyst

Confidential

Responsibilities:

• Birth to grave issue resolution of critical system outages, and multiple network issues.
• Escalations to software development and data source teams to maintain 24x7 high availability environment.
• Responsibilities, assisting with network system functionality, maintenance and backups in Windows Server and Exchange Server email servers VMware virtual server network.
• Ensured that the business operates its computer systems without interruptions in service, in a 99.9% uptime environment. Maintaining Sla’s on all system related issues.

Microsoft Windows Server & Symantec Altiris Server Administrator

Confidential

Responsibilities:

• Responsible for building, installing and maintaining Windows server operating systems as well as Altiris software.
• Second tier customer phone and remote management support and trouble ticket creation, resolution and escalation.
• Network account creation via Active Directory and software deployment via Altiris application deployment server.
• Responsible for all servers patching and upgrades, including installed software, layered applications and virus scan software updates.