TECHNICAL SKILLS

• PMP
• HTML
• Program Management
• Portfolio Management cyber security
• Employee retainment
• Confluence
• Drupal
• VI
• SDLC
• SAP
• MS Office
• ITIL
• Ariba hiring training mentoring inventory
• Remedy
• FootPrints
• MS Project and Visio
• Slack
• Innotas
• Clarity PPM
• OSHA 30
• Weebly
• Google Analytics
• Tableau

PROFESSIONAL EXPERIENCE

Social Media and Web Manager

Responsibilities:

• Responsible for webpage content, Social Media management content and creation, SEO, analytics, marketing, and promoting the business
• Coordinate marketing strategy across multiple platforms
• Promote engaging marketing campaigns
• Create and maintain business website

Confidential - Remote

IT Project Manager at Confidential

Responsibilities:

• Plan, direct, and coordinate project management initiatives in Confidential I.T. Data Management Systems Cloud Integration Project Portfolio
• Coordinate numerous projects within multiple programs to ensure overall Confidential and portfolio goals are achieved
• Ensure communication among project managers, project teams, and Confidential management structures is efficient and effective.
• This includes creating and presenting status reports to Confidential management groups, creating and presenting project plans and coordinating meetings with remote project teams, and managing the project managers assigned to various portfolio projects
• Utilize broad knowledge of engineering technologies, production processes, cost and quality controls, and other project management techniques for maximizing overall project efficiency, profitability, and verifiable success

Confidential, Columbus, IN

Product Cyber Security Program Manager

Responsibilities:

• Plan, direct, and coordinate activities in Engineering, Research and Development, Financial Systems, and final product roll-out for Confidential
• Work with industry experts to create Confidential product cybersecurity best practices policies and procedures
• Coordinate multiple Portfolio projects, making detailed plans to accomplish goals and manage integration of technical activities
• Ensure communication among project managers, project teams, and Confidential management structures is efficient and effective.
• This includes creating and presenting status reports to Confidential management groups, creating and presenting project plans and coordinating meetings with remote project teams, managing the project managers assigned to various portfolio projects, and leading client presentations
• Monitor and manage project budget including project teams, vendors, customers
• Recruit and manage employees, including training, task delegation, and performance evaluations including staff development, competence, and confidence
• Analyze and evaluate new and emerging technologies in Cybersecurity industry, including technical resource needs, market demand, and Confidential adoption feasibility assessments
• Plan and coordinate Confidential Cybersecurity Conferences and resource
• Create and maintain Confidential Cybersecurity training materials and Microsoft SharePoint sites

Confidential, Lafayette, IN

Project Manager

Responsibilities:

• Coordinated with external customers, estimated project costs, prepared and presented project proposals to clients
• Tracked project status from proposal through completion, analyzed productivity, and maintained productivity records for estimating
• Led relationship building efforts with clients, project crews, and external vendors
• Reviewed project drawings, blueprints, and specifications to verify scope of work, applied material pricing, and labor costs
• Responsible for project budgets
• Worked closely with clients to troubleshoot time, costs, weather, equipment, and resolve all project delays efficiently and promptly
• Coordinated with field personnel and client management teams to ensure project scope was understood and followed
• Collected data on customers and compared to the industry to improve services and customer relations.

Confidential, IN

IT Project Manager

Responsibilities:

• Utilized Project Management expertise to direct several Confidential I.T. Projects across multiple business units to successful completion
• Responsible for projects in the fields of Educational and Innovative/emerging technology
• Coordinated projects involving individual technologies, vendors, and Confidential students, faculty, and staff
• Supervised Web Accessibility and Active Learning Spaces Departmental graduate student employees
• Demonstrated knowledge of Project Management Principles, Practices, and Concepts ( Confidential ), as well as Innotas and Microsoft Project/SharePoint documentation software mastery
• Required the ability to effectively lead, influence, and motivate project teams, both internally and externally
• Followed ITIL Model best practices and encouraged overall project scope impact on all business levels
• Communicated effectively with both technical and non-technical audiences, facilitated employee interactions, and resolved issues in a professional manner working with diverse teams and project stakeholders
• Coordinated University-wide large scale testing and seminar presentations
• Collected and analyzed data for specific projects and the IT industry.
• Utilized Google Analytics to determine traffic and patterns of websites.
• Looked for trends of emerging technologies and student behaviors.
• Created data models for senior management
• Specific Projects included:
• Creation of 4 math courses within Confidential, saving students $1,000,000 each year Partnered with Educational Technologists and Instructional Designers
• Working with 10 authors to create online textbooks, saving students thousands of dollars in textbook fees
• Determined a test-proctoring solution for the Confidential
• Creation of an accessible version of an Active Learning Spaces campus map allowing individuals with disabilities to more easily navigate Confidential - West Lafayette, IN
• Designed Active Learning Spaces Training Documentation for faculty and student teachers
• FootPrints 12 Online Knowledge Base & Help Desk Ticketing I.T. Systems Implementation
• Two-factor Authentication I.T. Systems integration for all Confidential faculty and staff

Confidential, West Lafayette, IN

Administrative Coordinator

Responsibilities:

• Overall supervision of 120 Confidential student employees, including interviews, performance and attendance issues, terminations, orientations, reviews, and record keeping covering I.T. systems operations
• Required software proficiencies included Microsoft Office and Adobe software suites.
• Additional software requirements included Unitime, used for computer lab scheduling, and Kronos for student employee work hours tracking
• Required operating systems familiarity included Microsoft Windows, Apple OS, and Linux/Ubuntu systems
• Developed and maintained online knowledge base, software applications, and web pages for student employees
• Scheduling of dozens of campus computer labs and other I.T. resources for the Confidential community
• Hardware and software asset management.
• Recommended hardware equipment purchases used for customer use
• Frequent projects of various sizes including, application grading upgrades, communication improvements, website, software, and more.
• Compiled surveys about our services and gave recommendations based on the data from the surveys.
• Used data analytics to improve our services.
• Utilized data to make decisions on equipment, classroom usage, website visits, and inventory.
• Specific Projects included:
• Grading Application Program Upgrade including research, testing, and implementation
• Conducted and compiled customer service availability and effectiveness surveys using data analytics, and implemented recommended and approved changes
• Designed, developed, and implemented training programs and knowledge bases for Confidential student employees, using Blackboard paper outlines.
• Coordinated with Confidential Business Office to ensure best practice adherence
• Worked with the Confidential Libraries' liaison to oversee the Confidential Customer Service area, which included walk-up customer service and equipment checkouts
• Managed the Content Management System migration from Drupal to Microsoft SharePoint Systems, and then later again to the Confluence software package