SUMMARY:

A highly skilled professional with an exceptional blend of technical leadership and management skills in operations, general business, information technology with a proven track record in project development, management, decision - making, planning and operations. Demonstrated ability to initiate, communicate, analyze and organize. An energetic, determined leader, team member, and builder with keen attention to details and proven ability to conceive a vision, turn it into action and get results.

SKILLS:

Active Directory

Cisco

Cissp

Certified Information Systems Security Professional

Data Center

DNS

Encryption

Exchange

Firewalls

Network Security networking

PCI

Payment Card Industry

VLAN

Deployment

Migration Strategy

Call Detail Record

CDR

Data Mining

Replication

Splunk, BGP, CCIE

Eigrp, LDAP, MPLS

Network Architecture, OSPF

Remote Access, Router, Carrier, T1

TDM, Telco,VPN

Wireless Network, ftp

Real Time, SIP

SMTP,HSRP, IDS

Nessus, PKI

Wireshark, Avaya

CTI, IVR, Octel

Polycom, Telephony

VoIP, Wireless

Authentication firewall

Intrusion, Netscreen, CSS

Iplanet, Security, GUI

VXML, Radius, unix database

MySQL, Millennium, Graphical User Interface

Data Replication, Hippa, CRM

People Soft, GAP Analysis

EXPERIENCE:

Confidential

Lead Voice Architect

Responsibilities:

• Migrated enterprise voice infrastructure from Avaya platform to Cisco CUCM 12.5 in regional hubs of the Americas (AMER), Europe (EMEA) and Asia (APAC)
• Integrated all the hubs using extension mobility cross cluster (EMCC) for ease of user mobility.
• Integrated adjunct application for recording, CDR and monitoring.
• Implemented Expressway solution for MRA (Jabber and Phone) and B2B video calling (WebEx, Zoom, Blue Jeans)
• Implemented Expressway for Federated sip calling solutions.
• Implemented Cisco Unity with networking for voice mail.
• Managed a team of six senior engineers
• Implemented Confidential for trunk termination Confidential geographically dispersed data centers.
• Implemented UCCX solution for 100 agent seats.

Confidential

Senior Voice Engr

Responsibilities:

• Peformed site migration from Avaya and Nortel PBX to CUCM
• Upgrade existing Cluster from CUCM 8.5 to New CUCM 11.5
• Integrated disparate adjunct applications with CUCM.
• Deployed Pre - programmed desktop application for Video presentation.
• Acted as escalation point for operation team.
• Deployed MRA Phones and Jabber in phone only mode for video and voice
• Wrote and implemented design and implementation document.
• Acted as escaltion point for all voice/video issues

Confidential

Senior Technical Engr

Responsibilities:

• Designed and Implemented Extension Mobility Cross Cluster for 50 clusters across 4 continents, to allow Confidential & Confidential managed client employees roam seamlessly.
• Implemented Jabber in UC mode, soft phone mode, IM mode and Extend and Connect mode for managed client employees.
• Migrated On - Prem UC clusters to Confidential & Confidential managed cloud.
• Performed network readiness and GAP assessment for cloud migration.
• Performed QOS and bandwidth study and implemented solution where necessary.
• Led cutovers, troubleshoot and remediate connectivity issues.
• Acted as consulting SME between Confidential & Confidential and managed clients.
• Installed and configured Webex Video Mesh
• Registered and configured Webex Mesh on Cisco Webex Control Hub Integrated Webex Video Mesh with CUCM and VCS for call routing and cloud overflow
• Configured Expressway for open federation.

Confidential

Voice Engineer

Responsibilities:

• Perform network bandwidth analysis in preparation for deployment for sip deployment
• Designed a highly available geographically dispersed SIP network using ACME Confidential
• Integrated trunk with both carrier and enterprise for conference services over private MPLS circuit
• Integrated network with WebEx cloud and on - Prem solution
• Provided integration and implementation support.
• Provided 4th level support for configuration and integration issues.
• Integrated Confidential with monitoring and ticketing systems.
• Updated QOS to meet new traffic pattern.
• Troubleshoot and resolved packet routing issues impacting application routing an delivery.

Confidential

Lead Voice Architect

Responsibilities:

• Performed Proof of concept to evaluate next generation UCC solution for Confidential .
• Designed, implemented and configured test environment to evaluate Avaya, Cisco and MS Lync solutions for IP - PBX. Designed, implemented and configured test environment to evaluate Avaya, Cisco and MS Lync solution for session management layer to in corporate voice recording, adjunct applications, voicemail, dial-plan normalization and digit manipulation.
• Wrote test cases, perform tests and documented results.
• Integrated IPC Unigy Trading platform with CUCM for dial-tone and routing purposes.
• Designed and implement Global dial plan leveraging combination of E.164 Confidential the SME layer and & digit on the leaf clusters.
• Performed feature, regression test and bug scrub to validate the most stable code for deployment.
• Worked with client to assign weight to test cases and result in accordance with business requirement.
• Certified code based on business requirements and documented best practice configuration to meet same.
• Wrote executive report based on POC findings and recommended solution that meets client's business requirements. Installed and Configured Cisco Expressway Collaboration Edge and Core for MRA and IM&P
• Troubleshoot call flows and voice related issues using RTMT trace files, translator X and Wireshark.
• Act as escalation point for voice and network related issues. Wrote migration strategy to migration a 78,000-user base from Avaya to Cisco globally
• Designed and implemented QOS policy for Voice and Video on both LAN and WAN and various line-cards, supervisors and interfaces using application classification rules, marking, queueing, shaping and policing strategy.

Confidential

Voice Architect

Responsibilities:

• Designed a 39 cluster CUCM environment, comprising of 9 mega clusters, 30 regular clusters with 39 CUC 8.6 clusters, 157K+ devices, 125k users, 1200 gateways of different platforms.
• Designed and implemented complex dial plan using Confidential 's and gateways.
• Developed templates used for site cutover which comprises of partitions, calling search space, gateway configuration, translation and transformation patterns.
• Jointly developed and published LLD and HLD with team members
• Provided tier 4 support for operations team.
• Led POC of design efforts and wrote implementation documents.
• Wrote integration documents for integrating third party apps with UC including UCCE, Exony, Jarvis, Splunk and Avaya.
• Integrated UCCM, Gateways and CVP with ICM
• Deployed comprehensive CVP in a distributed environment using OPS console.
• Installed Admin desktop and CTIOS server for agent login and admin duties.
• Deployed and Configured VXML server and gateway
• Troubleshoot and resolve UCCE call flow issues.

Confidential

Voice Engineer

Responsibilities:

• Developed SIP migration strategy for firm wide conversion to SIP from SCCP and MGCP for endpoints and Gateways.
• Developed and implemented Test cases with revision control to in corporate lesson learned.
• Worked with Migration team to cutover sites to SIP.
• Provided Tier 4 escalation support.
• Integrated Avaya Call Center and IPC turrets with CUCM Cluster to leverage SIP infrastructure for inbound and outbound calling.

Confidential

Voice Engineer

Responsibilities:

• Developed low level design document for large scale UC implementation in a virtual environment using UCS C series servers.
• Implemented SIP trunks/CUBE to provide device and site level redundancy.
• Designed and implemented CER for multi - campus use for emergency purposes.
• Designed, implemented and integrated paging systems with UCCM cluster using InformaCast application.
• Integrated CER with paging systems using InformaCast CallAware application.
• Designed and implemented Global dial plan for cluster with integration to legacy PBX and Centrex systems
• Installed and configured UC applications

Confidential

Tele Presence Engineer

Responsibilities:

• Designed, configured and tested custom solutions for ATS Video Business Exchange using a combination of ASR Confidential, VCS, TMS, Codian MCU, Cisco TelePresence Server, CUVC, Cube and Gatekeeper for H323 and SIP based solutions.
• In - depth knowledge of Tele-Presence Endpoints including Cisco, Tandberg, LifeSize and Polycom
• Tested and troubleshoot Tele-Presence rooms
• Provided 3rd level support for ATS operations
• . Designed and implemented ATS Tele-Presence recording solution using a combination of VCS, Cisco Gatekeeper and Cisco Confidential and distributed recording using Cisco Show & Share server.
• Integrated Cisco CTX, Confidential, ATS Portal, Meeting IVR, TMS, CTS-MAN for scheduling and calendaring purposes
• Tested and implemented ACME Confidential based solutions using SIP and H323 for ATS Customers Developed Custom Test Cases and Provided Solutions for ATS Customers.
• Designed, Managed and Support Global dial plans for Video and Voice using H323 and SIP. Confidential & Confidential Managed IPTIPT Architect/Network Engineer
• Engaged in customer environment testing, simulation, troubleshooting, and documentation.
• Developed "Upgrade Guide" for Call Manager and Unity and Unity Connections for Confidential & Confidential managed IPT customers worldwide.
• Worked on Call Manager feature testing and documentation for managed IPT customers.
• Provided 3rd level support for Confidential & Confidential managed IPT operations.
• Designed and Implement IP Communicator based solution for remote and migrant workers for a large cluster.
• Provided technical verification of customer's configurations and deployment before turnover to Confidential & Confidential Operations.
• Conducted customer information gathering, generated state of work based on information and designed network accordingly.
• Developed migration document to transition H323 customer gateways to SIP.