SUMMARY:

• Systems Administrator/Engineer with multiple certifications and extensive hardware and software experience.
• Over 20 years experience working with Microsoft Windows technologies and in various network environments.
• Extensive experience in installation, configuration, administration, and support of Windows Server Roles. (Active Directory, Group Policy, Printing Services, IIS Web Servers, Hyper - V, WSUS, Network Policy and Access Services, Security and Protection, Networking, Windows Server Backups, Remote Desktop Services, Server Clustering)
• Extensive experience with installations, implementations, administration, configuration, monitoring, and supporting of Microsoft operating systems. (Windows Desktop: XP/7/8/10) (Windows Server: 2003/2008/2012/2016 + R2 versions) (2012 Dynamics CRM, Great Plains)
• Extensive experience with installations, implementations, administration, configuration, monitoring, and supporting of Linux operating systems (RHEL/Suse/Ubuntu)
• Extensive experience with installations, implementations, administration, configuration, monitoring, and supporting of Cirix environment servers and applications (Metaframe, XenDesktop, XenServer, XenApp)
• Extensive experience with QuickBooks and Microsoft Point of Sale (POS) - installation, setup, configuration, and support (Both Wired and Wireless Solutions and Devices) Extensive experience with installations, implementations, configuration of Windows operating systems deployments and PC imaging and building. (Microsoft Deployment Toolkit, BBD, WAIK, WDS, Symantec Ghost, Altiris)
• Extensive experience with implementation, configuration, administration, and support of SAN, NAS storage solutions. Expertise with multiple network protocols and network management tools. (Wired and Wireless) Proven skills utilizing Microsoft Products. (System Center - SCOM, SCCM, SCVMM, Exchange, SQL, SharePoint, ISA, Proxy, Lync, IIS Web Servers)
• Extensive experience with patch management, asset management, software application deployments, Operating Systems upgrade deployments and configurations. (WSUS, Altiris, Tivoli, Microsoft Systems Center - SCOM/SCCM/SCVMM) Extensive experience with implementation, configuration, administration, and support of data backups, data recovery, disaster recovery, and restoration, and data integrity services. (Microsoft, Symantec, Altiris, and VEEAM)
• Extensive IT project management knowledge, SDLC methodologies, ITIL best practices and procedures, understanding of service oriented architecture (SOA) and process modeling, tracking of deliverables and timelines, technical documentation of standards and procedures, incident management and use of collaboration tools, ability to work on multiple projects concurrently.
• Extensive experience with installations, implementations, administration, configuration, monitoring, and supporting of VMWare. (ESX, ESXi, vCenter, vSphere, workspace, and vConverter)
• Provide system/network administration, help desk support, technical hardware and software support, troubleshooting and break fix issues for system/network performance monitoring issues, logs, and server events, Level 3 and 4 technical support roles, SME.
• Works well under pressure, adapts well to new challenges, contributor of resources, and communicates well with others in technical and non-technical individual or team environments.
• Active Directory Administration and Design* Network Administration
• Systems Design and Administration
• Server Management and Optimization Project Management and Implementation
• Lotus Notes/Domino/Outlook Product Review and Selection
• Hardware Configuration and Installation Network Monitoring
• Server Patching and Updating Anti - virus Implementations and Support* IIS Web Server Administration and Support Email Administration (Exchange)
• Technical Support Lead Windows 2000/2003/2008/2012
• Novell Microsoft Dynamics CRM 2012
• Microsoft SQL Server VMware ESX/ESXi* Citrix Metaframe, XenDesktop, XenServer, XenApp Linux (Red Hat RHEL/Suse/Ubuntu)
• Hyper-V Web Application Support* Multiple Hardware/Software Troubleshooting Network and Server Security
• Multiple Hardware/Software Implementations Scripting (Command Line, Power Shell)
• Microsoft Windows Clustering Firewalls/Load Balancers/Internet Filters
• Windows Operating Systems Deployments Back Office Products Deployments
• Back Office Products Troubleshooting and Support SAN, NAS, Storage Administration
• Enterprise Backup Software

TECHNICAL SKILLS:

A+, Network+, MCP, MCSA 2003, MCSE 2003, MCSE 2003 Messaging, MCSE 2003 Security, 2003 Small Business Specialist, MCTS Exchange Server 2007, MCTS Windows 7, MCTS 2008 Active Directory, MCTS 2008 Network Infrastructure, MCTS 2008 Application Infrastructure, MCITP 2008 Server Administrator, MCITP 2008 Server Enterprise Administrator, MCSA 2008/2012 Server

EMPLOYMENT HISTORY:

Confidential

Systems/Network Administrator, Systems/Network Engineer

Responsibilities:

• Server and Network Management and Optimization solutions
• Windows Server/Desktop OS - 2003/2008/2012/2016 + R2 versions/7/8/10, Dynamics CRM 2012, HPC 2008 R2
• Extensive experience with QuickBooks and Microsoft Point of Sale (POS) - installation, setup, configuration, and support (Both Wired and Wireless Solutions and Devices)
• Server and Desktop management and administration of Linux Server/Desktop - Red hat, Suse, Ubuntu
• Citrix - Presentation Server, Metaframe, XenDesktop, XenServer
• Active Directory/GPO - Implementation, Configuration, Administration, and Support
• Network/Systems - Implementation, Configuration, Administration, and Support
• Planning/Design of Network/Systems/Hardware Devices and Infrastructures
• Virtualization Technologies and Planning - VMware, Hyper-V, and Citrix environments
• Extensive knowledge of System Center products - SCOM/SCCM/SCVMM
• Multi-Vendor Applications and Products - Installations, Configuration, Administration, and Support
• Exchange Server - Implementation, Configuration, Administration, and Support
• SQL Server - Implementation, Configuration, Administration, and Support
• SharePoint Server - Implementation, Configuration, Administration, and Support
• IIS and Web Server - Implementation, Configuration, Administration, and Support Web applications
• Application Servers - Implementation, Configuration, Administration, and Support
• Desktop Support in multiple environments.
• Scripting (Command Line, Power Shell, VB)
• Storage Administration - Installations, Troubleshooting, and Support of SAN and NAS Storage systems
• Network Security Devices - Implementations, Administration, Troubleshooting, and Support
• Remote Services - Providing offsite support of hardware and software applications, systems monitoring, technical support, and break fix resolutions
• IT Consulting services, Third Party Application Support

Confidential

IIS Administrator, SME

Responsibilities:

• Server Management and Operations - HP Servers, HP Blades, HP Blade Logic, VMware, vSphere, vCenter
• Knowledge of Wintel platform and Wintel IIS
• Knowledge of .Net, Java, WebSphere, WebLogic, Web based application technologies
• Ability to work through Wintel installs and maintain products on the Wintel platform
• Leadership skills for working in a problem resolution group and driving to problem resolution
• Ability to take ownership of complex production problems and drive to completed results
• Work with application teams for performance testing and tuning of new .Net products
• Strong communication skills to write documentation for design and architecture documents
• Experience with configuring CA Wily Introscope monitoring software on a .Net platform
• Experience working in a 24x7 production environment
• Experience in on-call environments
• Ability to work in groups as a team lead and player
• Experience as an IIS Administrator using IIS versions 6, 7, and 8
• Microsoft Server 2008/2008 R2/2012/2012 R2 management skills, monitoring resources, installing and maintaining SSL certificates, DMZ servers, windows patching

Confidential

Senior IT Infrastructure Analyst, SME

Responsibilities:

• Server Management and Operations - HP Servers, HP Blades, VMware, vSphere, vCenter
• Develop and Manage Server O/S Images and configuration settings
• EmpCenter/My Time HR application - Implementation, Configuration, Administration, and Support
• Vendor management experience
• Experience in large 24x7 production IT operations
• Familiarity with network architecture and design principles
• Experience with Microsoft SQL Server Management Studio for database administration
• Scripting (Command Line, Power Shell, VB)
• Knowledge of VMware, Citrix, HP Blade Systems, EMC Storage devices and software, EMC Avamar, McAfee ePO, Shavlik NetChk, Windows Server 2003, 2008 and 2012 experience
• Experience with Infrastructure monitoring applications
• Working with architects and others to understand technical hardware roadmaps and impacts to IT and the business
• Participate on project teams to deliver optimal solutions
• Ability to learn new technologies, applications and processes in a fast changing environment
• Ability to integrate multiple IT processes, functions, and systems
• Installing, configuring, monitoring, troubleshooting and supporting Critical Infrastructure
• Installing, configuring, and supporting Linux, Windows Servers, and Workstations
• Support compliance efforts for NERC CIP and Confidential IT 503 requirements
• Lead problem resolution and root cause analysis along with recommending and implementing preventive techniques
• Analytical and problem solving skills
• Developing and promoting of standard operating procedures
• Ability to thoroughly document, communicate, and adhere to processes
• Experience with Duke Piccaso/Remedy ticketing system for creating Service Requests, Change Management Requests, Work Orders, and Incident/Change management tracking
• Experience with HP Quality Center for tracking defects and issues
• Participate on project teams to deliver optimal solutions
• Evaluate hotfixes and patches outside of normal Microsoft security patches. This includes service pack updates
• Strong communications and interpersonal skills
• Ability to work effectively on multiple projects/efforts and manage change

Confidential

Systems/Network Administrator

Responsibilities:

• Server Management and Operations - HP Servers
• Configure HP blade servers on chassis frames and setup and configure NICs on HP Blade Admin console
• Correct DNS and NIC settings on (2) Data Centers on all DC servers in multiple Domains and update Spoken network documentation
• Research all network connectivity issues to servers and Citrix farm connectivity
• Research Xenserver issues with client applications, kiosks, and user access
• Update Spoken documentation of client configurations of Citrix Xenservers and multiple farm information
• Setup and configure Citrix XenApp templates to Citrix Xenservers
• Copy over image files to Xenservers for deploymemt and client integrations using XenCenter Admin console
• Replace/Upgrade Citrix Xenserver W2K3 OS to W2K8R2 OS and install, setup, configure client applications
• Upgrade outdated Xenservers on all Data Center Citrix servers to version 6.5 for compliance and update Spoken Documentation
• Configure and run scripts to implement and deploy client applications
• Configure Group Policies, research, and troubleshoot group policy issues with user access and application issues
• Install, setup, configure, and apply group policies - WSUS
• Install, setup, and configure - Symantec Endpoint Protection Manager Enterprise Version
• Setup and configure OSSEC File Integrity Monitoring Agent on all Xenservers and update Spoken documentation
• Setup, configure VM's in VMware ESX and vSphere
• Update and patch all windows servers
• Experience with web-based ticketing system for creating Service Requests, Change Management Requests, Work Orders, and Incident/Change management tracking
• Assist other system/network administrators with project related work

Confidential

Network Administrator, SME

Responsibilities:

• Server Management and Operations - Dell Servers, VMware ESX 5, vSphere 5.1, vCenter 5.1, vConverter
• Storage Administration SAN and NAS Storage
• Contact with vendors for pricing and purchase of software and hardware
• Specify, coordinate, and provide user support associated with the purchase of computer software and hardware, ensuring compatibility of the software and hardware throughout the company
• Installation and use of network resources such as printers, plotters, modems, servers, etc.)
• Provide administration and system security support for network operations
• Active Directory Monitoring, Administration, and managing user’s accounts
• Provide technical support for IIS and Web server applications
• Exchange 2010 Monitoring, Administration, and managing user's mail boxes
• Maintain a network disaster recovery plan including regular backups (Veeam, Symantec) and offsite storage to ensure security and integrity of network information for retrieval from archived backup
• Ability to install/upgrade, test, configure, troubleshoot, and repair servers and desktop operating systems Microsoft Windows Server 2003, 2008, 2008R2, 2008R2 HPC, 2012, Dynamics CRM 2012, Windows 7, Microsoft Office 2010, other vendor applications (AutoCAD), and specialized software packages
• Scripting (Command Line, Power Shell)
• Troubleshoot, fix/repair all problems related to network hardware and software, firewalls, peripherals, and workstations in a Dell KACE Management help desk environment
• Experience with Dell KACE Management web-based ticketing system for creating Service Requests, Change Management Requests, Work Orders, and Incident/Change management tracking
• Significant experience building, upgrading, and diagnosing failed components in Intel based servers and desktop/laptop computers
• Server patching of hot fixes and updates
• Establish and maintain a corporate hardware/software inventory, network documentation, and server hardware/software change log reports
• Strong understanding of TCP/IP, Internet programs/protocols (DNS, DHCP, WINS, IIS, SNMP, HTTP, etc.)
• Thorough knowledge of network topologies and connectivity issues (Ethernet, switches, hubs, patch panels, routers, network storage, SAN and NAS units, etc.)
• Research, test, and implement system improvements and upgrades such as software patches, computer BIOS upgrades, hardware components, etc.
• Maintain interaction with information technology field and aware of IT changes, trends, and innovations
• Work as a “team player” with all company departments and employees in all assignments. working toward building consensus on all assignments by finding solutions that meet the best interests of all parties involved

Confidential

System Administrator/Engineer, SME

Responsibilities:

• Perform infrastructure and application consulting, implementation, operational maintenance, and problem resolution for Windows Server 2000/2003/2003 R2/2008/2008R2 servers, Citrix, Unix and Linux servers
• Performs ongoing consulting, maintenance, server upgrades, web application support, and other upgrades
• Ability to execute multiple tasks within a technology project, coordination with other team members, and make technical decisions/recommendations from a variety of standards and baselines
• Thorough understanding of Windows Server 2000, 2003, 2008, and 2008R2 operating systems, IIS, SQL, and .NET architecture and capabilities, VMware technology
• Knowledge of Datacenter operations and support, Prior experience supporting Production Environments
• Networking experience in a large Datacenter environments
• Experience with Troubleshooting/Break Fix hardware and server issues
• Experience with web-based ticketing system for creating Service Requests, Change Management Requests, Work Orders, and Incident/Change management tracking
• Familiarity with Citrix Presentation Server and other Citrix products (v 4.0 and later)
• Proven track record of self-managing action items across multiple simultaneous dynamic projects, Attention to details
• Server management in Confidential 24x7 data centers environments, server Administration, server event monitoring, server performance monitoring
• Experience with Active Directory and Group Policy, adding users and modifying user accounts, adding servers, roles, and features, researching of group policies
• Troubleshooting of event errors and making repairs and corrections, stopping and starting of services.
• DNS and DHCP administration, networking experience
• Server patching of hot fixes and updates
• Familiar with System Center Tools SCOM, SCCM
• Provide technical support for IIS and Web server applications
• Scripting (Command Line, Power Shell, VB)
• Administration of ESX virtual farm environments, creating new VMs from templates, modifying and configuring of VMs, Installing applications to VMs in Production, Development, Test, and UAT environments
• Remote Connectivity administration and support
• Multiple projects consisting of creating and updating of virtual servers and application upgrades

Confidential

Network/Systems Administrator/Engineer, SME

Responsibilities:

• Experience building and supporting Windows 2000/2003/2008/2008 R2 servers, Unix and Linux Servers
• Multiple data center consolidation and migration project of 2500+ servers
• Physical to virtual (P2V) and virtual to virtual (V2V) experience utilizing virtualization technologies - VMware, Hyper V, and Citrix servers
• Administration of ESX and Citrix virtual farm environments, creating new VMs from templates, modifying and configuring of VMs, Installing applications to VMs in Production, Development, UAT, and Test environments
• Projects consisting of creating and updating of virtual servers and application upgrades, troubleshooting and break fix
• Scripting (Command Line, Power Shell, VB)
• Provide break fix and technical support for IIS and Web server applications for server moves
• Experience with web-based ticketing system for creating Service Requests, Change Management Requests, Work Orders, and Incident/Change management tracking
• Server administration, Active Directory, and network monitoring, performance monitoring of server events, adding servers roles and features, troubleshooting of event errors and making repairs and corrections, stopping and starting of services. DNS and DHCP administration, Server patching of hot fixes and updates

Confidential

Network/Systems Administrator/Engineer

Responsibilities:

• Installation, administration, configuration, support and troubleshooting of Windows 2000/2003/2008 servers, Unix and Linux servers, HP, IBM, Dell, Sun server environment
• Linux server administration, configurations, monitoring, support for RHEL environment
• Active Directory/GPO - Configuration, Administration, Troubleshooting, and Support
• New Server builds and configurations. Removing old servers from environment (End of Life)
• Server/Network Administration Active Directory and systems/network monitoring, adding users and modifying user accounts, performance monitoring of server events, adding servers roles and features, troubleshooting of event errors and making repairs and corrections, stopping and starting of services. DNS and DHCP administration, Server patching of hot fixes and updates. Third Party vendor utilities for monitoring and network support
• Administration of ESX virtual farm environment, adding and deletion of VMs, converting P2V and V2V VMs, creating new VMs from templates, modifying and configuring of VMs, Installing applications to VMs, Production, Development, and Testing environments
• Administration of Citrix Presentation Server and other Citrix products, administration of applications
• SAN and NAS administration and monitoring, troubleshooting and repair
• Active Directory administration, Group Policy administration, Terminal Server management, Citrix server administration, IIS web server and application support, security administration, remote connectivity administration and support, internet filters administration, barracuda administration, router and switch administration and support, patch panel configurations and cabling, phone support
• Web server administration and support, front and back end support, assist developers with change management, new implementations and support for IIS and Web server applications
• Scripting (Command Line, Power Shell, VB)
• Specialized applications support and troubleshooting, AS400 Main Frame support
• On Call support 24/7, Remote Support, documentation and research of applications
• Projects consisting of converting and updating of server and application upgrades
• Symantec NetBackup - Administration of backups of servers in the network environment

Confidential

SharePoint System Administrator, SME, SharePoint Consultant

Responsibilities:

• Installation, administration, configuration, support and troubleshooting of SharePoint Server 2007 (MOSS), SharePoint Services 3.0, Hardware and Infrastructure planning, building of web applications, site creation, templates, scripts, users and groups, document libraries, customization, email, alerts, and RSS feeds configuration, server farms, SharePoint monitoring, security, and backup and restoration. Installation of SharePoint service packs and updates. Server patching and updates. SSL Certificates renewals and installation. Monitoring and configuration of IIS. Monitoring and configuration of ISA 2006. Installation of integration services for SharePoint - SSRS, OCS
• Provide technical support for IIS and Web server applications
• Scripting (Command Line, Power Shell, VB)
• Server Administration and event monitoring, adding users and modifying user accounts, performance monitoring of server events, adding servers roles and features, troubleshooting of event errors and making repairs and corrections. Server patching of hot fixes and updates.
• Installation, administration, configuration, support and troubleshooting of SQL Server 2008

Confidential

Systems Engineer, Technical Analyst

Responsibilities:

• Application and Operating System Subject Matter Expert
• Strong knowledge of IT engineering and roles in supporting business applications
• Strong imaging experience and knowledge of anti-virus and personal firewall technologies
• Extensive experience with current desktop, laptop, and peripheral technologies
• Application QA and Testing, Installation and testing of various software applications for process submittals for software packaging to virtual machine environments using VMware Infrastructure and creating virtual images
• Scripting (Command Line, Power Shell, VB)
• Management and maintenance of VMware templates, Software architecture and development processes, use of QA and Testing tools, Sysinternals and command line tools, scripting, registry editing, group policy, active directory, domain and local area networking, computer operating systems and business software architecture and modifications of application and operating systems, installation and modification documentation
• Tivoli application and desktop deployments, project management and SDLC methodologies, ITIL Processes, Strong written/verbal communications skills, and possesses the ability to interface with end-users effectively for level 3 and 4 technical support

Confidential

Network/Systems Engineer, System Administrator, SME

Responsibilities:

• Installation, setup and configuration, administration, support, and troubleshooting of servers (windows 2003 and 2008) and server roles: WSUS, SharePoint 2007, SQL Server 2005, Active Directory, Group Policy, installation and troubleshoot SSL certificates and licensing, installation and support of DHCP, DNS, WINS, VPN, SAN/NAS storage solutions, monitoring and troubleshooting server logs, system performance monitoring, Remote Desktop support, Terminal Services, Zenith Infotech monitoring.
• Build, setup, and configuration of new servers, workstations, and laptops using images or new operating system installation builds, Wintel systems configurations and support
• Active Directory/GPO - Implementation, Configuration, Administration, and Support
• Installation, configuration, administration, support, and troubleshooting of Windows 2000/2003/2008 servers, Unix and Linux Servers, SBS 2003, Windows XP Pro, Windows Vista, Linux, Microsoft Office 2003/2007, Outlook 2003/2007, ISA 2004, and other windows applications and components for clients. Involving add users and modifying users, monitoring event logs, performance monitoring, troubleshooting event logs and making repairs and corrections, server patching and updates, adding the documentation of changes to the Blueline database for each client
• Installation, configuration, administration, support, and troubleshooting of Exchange Server 2003/2007, Add/Change/Delete of mailboxes, public folders, resources, and distribution lists, monitoring of server backups, Database backups and restorations, mail flow, and routing, review server logs, troubleshoot, and fix errors, spam filtering, antivirus and malware protection.
• Installation, configuration, administration, support, and troubleshooting of Blackberry BES, Active Sync, Blackberry Devices, Administration of users and devices
• Provide technical support for IIS and Web server applications
• Scripting (Command Line, Power Shell, VB)
• Familiarity with Citrix Presentation Server and other Citrix products, Citrix administration of applications
• Application support, installation and monitoring of backup jobs for all clients - Symantec Backup Exec, Installation of Symantec End Point Protection and Management suite, Customer special applications implementation and installations. Testing of backups to ensure good quality backups are done.
• Installation and configuration of VMware Server, Workstation, ESX Server, Infrastructure, Microsoft Hyper-V technology
• Setup and installation of Microsoft Response Point - Syspine VOIP Phone Systems, Router and Firewall configurations.
• Sales of hardware, software, software applications, maintenance packages to customers providing 24/7 monitoring of customer systems, working with various vendors, provide sales quotes to customers for new work, site surveys, and offer proposals to improve customers infrastructure architecture, network, and business technologies.
• On call support for all clients
• Microsoft Gold Partner shop, use of all Microsoft products currently available. Microsoft Open License technology.
• The primary business focus was on small, medium, and large sized business with 75 clients throughout the Charlotte and surrounding areas

Confidential

Network/Systems Engineer, System Administrator

Responsibilities:

• Installation, setup, configuration, and administration of Share Point Services 3.0 of company web sites, Planning and building of web and imaging applications, site creation, templates, scripts, users and groups, document libraries, customization, email, alerts, and SharePoint monitoring, security, and backup and restoration. Setup FTP sites and administration.
• Provide system administration and configuration of client servers and computers, setup and add user/group accounts, server event monitoring, server backups, upgrading/updating of servers, Install server roles, WSUS and patch management configuration, Antivirus, application updates and upgrades.
• Database Administration - onsite and remote administration of Oracle and SQL server databases and other administration duties for clients, add/remove users to Filenet application system, password changes, add/remove objects in databases, create new database objects and instances, Check and monitor event logs and services on Filenet servers. Troubleshoot Filenet issues.
• Active Directory/GPO - Implementation, Configuration, Administration, and Support
• Provide technical support for IIS and Web server applications
• Scripting (Command Line, Power Shell, VB)
• Network Devices Setup and configuration of Cisco 8700 series routers, update router firmware software, setup and configure Firewalls, implement VPN on routers and client servers and workstations.
• Implementation, Configuration, setup, and deployment of new client servers and workstations, installation and administration of server roles, web servers, routing and network firewalls, installing and configuration, and administration of SQL server 2005 standard, IIS, DNS, DHCP, VPN, Imaging Applications (Docuvation, Filenet, Filebound, Docstar, Kofax, Eclipse, ISynergy, Idatix) for client documentation applications for converting and scanning of documents to electronic documentation images into databases. Administration, Configuring, Implementation, and setup of the databases and image software for converting selected client data into the applications databases.
• Provided onsite technical support, documentation of projects, web applications support, and client technical support using remote access through VPN, RDP, Log Me In, and Go To Meeting for Application Imaging software support.

Confidential

IT Consultant, Network/Systems Engineer, System Administrator, SME

Responsibilities:

• Monitoring of systems/network infrastructure and make recommendations for upgrades.
• Assist with project preliminaries, data collection, documentation of project tasks, implementation, and deployments of desktops and applications.
• New Application Implementations, Configuration, and Administration - add/setup users/computer accounts in AD, add/remove computers to Domain, reset passwords, configure group policy objectives, network and server monitoring, provide technical support, Backup of software installations and configuration, create tape backup jobs, monitor data migration/integrity, setup Folder/File permissions/rights/network shares.
• Scripting (Command Line, Power Shell, VB)
• New Windows Server configuration projects - Install Windows 2003 Server, Setup and configure File Server/Print Server/Active Directory roles, Install Server applications: AD, DHCP, DNS, WINS, WSUS and patch management, Antivirus solutions, assist with upgrade of network infrastructure devices and wireless project.

Confidential

IT Consultant, Systems Engineer

Responsibilities:

• Provide level 3 and 4 IT systems support for corporate office of all company end users, stores, and clients.
• Provide applications installations and systems technical support, build image support, and upgrade of company laptops and desktops computers.
• Scripting (Command Line, Power Shell, VB)
• Provide updating of spreadsheets, databases, and documentation of processes.
• Use of Microsoft Office, Outlook, Remedy/Magic call tickets for project documentation and tracking, provided project management and lead roles for multiple corporate laptop projects.