SUMMARY:

• Over 10 years of experience in financial services industry, with 4 years of application packaging, System support / Packaging / Infrastructure Engineer, softgrid sequencing, system support, package and policy deployments, execution, monitoring with ability to support multiple tasks.
• Well versed Wise package studio and softgrid sequencing.
• Excellent Verbal and Written Communication Skills.
• Excellent Analytical and Problem Solving Skills.
• Managed offshore teams
• Extensive experience with Windows OS's (NT 3.5/4.0/2000/XP/2003/2008/Vista)
• Sound knowledge on with OS automation/installs/upgrades, Sysprep, unattended, WinPE and application install automation.

VMWare:

• Server/Application Consolidation hosts for Virtual Servers. VMware automation and scripting. Creating/Designing "Golden Images" for VMware Virtual servers (Unattended, Sysprep, VB). Designing VMware infrastructure for IT projects based on backend VMware virtual servers. Upgrading ESX 2.x infrastructure to 3.0.

Programming:

• VB Scripting, scripting/packaging applications (over 4000 completed) using MSIs, WISE Package Studio (all versions), Installer 8.0/9.0, WISE Windows Installer 2/3/4/5

PROFESSIONAL CERTIFICATIONS:

• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Systems Administrator (MCSA)
• Sun Certified System Administrator (SCSA)
• Diploma in Hardware and Networking (Orchid Soft Systems)
• Implementing and Administering LINUX 7.0 (NIIT Ltd)

EDUCATIONAL QUALIFICATIONS:

• Bachelor of Engineering.
• Diploma in Mechanical Engineering.

PROFESSIONAL EXPERIENCE:

Confidential
October 2009 to Present
Senior Application packager
Job Responsibilities: Application packaging

• Creating package using Install shield 12.0
• Packaging for various clients like, Morgan Stanley, UBS Bank, North Bergen barman, Deutsche bank, Merrill Lynch, etc.
• Creating MSI packaging as per the user requirement.
• Migrating/repackaging server-specific applications
• Extensive VBS, Winbatch, WISE and MSI scripting
• Creating/maintaining custom VBS wrappers
• Testing in user environment as per the process requirement.
• Application packages for mixed Environments

Confidential
June 2009 to October 2009
Application packaging developer / Quality tester
Job Responsibilities: Application packaging

• Testing the applications in Windows 7 –platform / XP for admin and non admin users
• Testing in both laptop and desktop for all applications.
• Creating MSI packaging for XP and Windows 7/ XP operating systems.
• Migrating/repackaging server-specific applications
• Development & Repackaging of Application packages into MSI
• Windows 7 and XP Integration testing and system testing
• Creating images as per the user requirement and testing as per user environment
• Extensive knowledge on SMS, SCCM and CA Unicenter
• Excellent knowledge on VBS, Winbatch, WISE and MSI scripting
• Creating/maintaining custom VBS wrappers
• Trouble shooting of enterprise package deployments & imaging/tasks within DSM and SMS
• Sound knowledge on creating package to run successfully on APP-V environment.
• Extensively working on Wise package studio, Softgrid, VMware, DSM, SMS, Dameware, Imaging and Deployment

Confidential
May 2009
Application packaging developer
Job Responsibilities Application packaging

• Creating MSI packages for workstation/server - using WISE Package Studio 7.0
• Managing deployments to end points with DSM 11.x Infrastructure
• Migrating/repackaging server-specific applications
• Development & Repackaging of Application packages into MSI
• Sequencing applications for Softgrid 4.x/ Microsoft Application Virtualization
• Extensive VBS, Winbatch, WISE and MSI scripting
• Creating/maintaining custom VBS wrappers
• Trouble shooting of enterprise package deployments & imaging/tasks within DSM
• Application Sequencing & virtualization
• Created package for Thomson One, Reuters, Big Fix, Microsoft, Oracle and Java.
• Creating/maintaining custom tools written with Winbatch as per user requirement.
• Creation of customized packages using the vendor customization tools
• Management of hot fixes and patches
• Creation of response files and wrapper scripts
• Deploying different Images with respect to group requirements
• Trouble shooting windows Installer packages
• Application packages for mixed Environments (Citrix,NT,XP,2003)
• Staging and deploying packages and Package Promotions in CA Unicenter MPE, SMS
• Creating and maintaining VMWare environment
• Scripting applications for XP/Vista/MS Server 2003 environments.
• Sequencing and publishing to Softgrid server.
• Managing the application virtualization.
• Extensive knowledge on InstallShield.
• Sound knowledge on deploying XP and VISTA images.
• Testing the policy and deploying it to the servers and client pc's
• Maintaining the support team in India and UK for package creation using wise package studio
• Providing technical support to the Client.
• Extensively working on Wise package studio, Softgrid, VMWare and DSM
• Coordination with vendors for patches and solutions to technical problems
• Actively participating in knowledge sharing sessions and creating technical documentation for future use.
• Providing emergency support (24/7) for critical deployments and package issues.

Confidential
February 2006 to July 2006
System specialist

• Extensively worked on Lotus notes and CMIS WEB tools.
• In-charge of supporting around two thousand users with respect to all hardware and software issues.
• Worked extensively on Compaq, HP and Dell desktops and laptops.
• Creating and maintaining VMWare environment
• Configuring Lotus Notes and fixing the Notes related issues
• Team led for the desktop support professionals
• Microsoft patches update
• Installation, configuration and maintenance of Hardware and Software
• Installing and Configuring Windows XP / 2000 Professional and Linux
• Extensively worked on operating systems like XP, Windows 2000 / 2003, Linux,
• Installing and supporting licensed and permitted software
• Installing and configuring OS and applications for Laptops
• Ensured that desktops are secured both physically and internally
• before deploying it to the user
• Handling CMIS WEB tool for tracking the tickets
• Troubleshooting Network related issues
• Maintaining user accounts in Active Directory domain and providing Administrative access
• Installing and Configuring Network Printer

Confidential
March 2005 to February 2006
Technical Support Engineer

• Providing Global Data Center Service desk service for TRW
• The entire L1 problem and some of the L2 problems which come under the purview of Satyam will be taken care.
• Used the tools like Supply WEB (Go-Global UX), SAP R/3, Peoplesoft, Trans4m, & Action Remedy Systems
• Extensively working on Windows 2000, XP, and HP UNIX operating systems.
• Worked on IBM Uni-Data database.
• First line Functional and Technical support for SAP and PeopleSoft (Technical and Application support)
• Answer phone calls and route to appropriate group
• Resolve end user software, hardware and network technical issues, when appropriate
• Second Level Technical support for SupplyWeb and Hitachi PeopleSoft
• Record and track issues logged into the problem management system which is currently Helpdesk 2.0 issued by Peregrine Remedy Solutions
• Read and respond to e-mails by resolving issue or routing to appropriate group
• Listen to voice mail messages and resolve issue or route to appropriate group
• Communicate to Supervisor on high-impact problems and Other duties as signed by Supervisor or GDC Director
• Issue broadcast message to entire user community, when necessary
• Provide Reporting tasks ( SLA Reporting)
• Expedite issues to Management, if necessary

Confidential 
June 2004 to February 2005
Help desk Engineer.

• Troubleshooting the Hardware and Software Installation and to fix up the issue, DNS, DHCP server maintenance.
• Assigning NTFS permissions, Managing the users and computers,
• Handling all kinds of Network Problems also responsible for daily backup.
• Installation, configuration and maintenance of Hardware and Software.
• Installing and Configuring all HP Products
• Maintaining Average handling time.
• Supporting HP Desktop systems
• Avoiding fatal errors.
• Installing and Configuring Windows NT/2000 Server.
• Installing and Configuring Domain Naming Server and ADS
• Trouble Shoot all kind of Network Problems
• Installing and Configuring Network Printer.
• Policy Settings, Assigning the NTFS permission

Confidential 
June 2002 to June 2004
System Administrator

• Implementation, Configuration, and Troubleshooting of Standard & Enterprise Network Systems Using Windows 2000 and Windows NT 4.0 Server, LAN & WAN TCP/IP based Application network.
• Performing Hardware, Network Security, Antiviral Management and Software installations, configuration, troubleshooting of assigned Servers and Network Systems.
• Installing and Configuring Windows 2000 Server Operating Systems.
• Managing Users, User Permissions and Creating folders for the users
• Managing Backup and Recovery.
• Providing the Internet access to the users.
• Creating users and maintaining passwords.
• Day to day administration and maintenance of LAN connectivity.
• Implementation, Configuration, and Troubleshooting of Systems Using Windows 2000 Professional and Linux operating systems.
• Performing Hardware, Antiviral Management and Software installations, configuration.
• Managing network printers
• Installing and Configuring Windows 9x, ME, 2000 Professional, Linux operating systems.