Summary

• Experienced LAN Administrator/Network analyst with background in handling the integration of IT infrastructure technology into department and companywide business activities. Recognized for skills and expertise in deploying new hardware for corporate staff across all levels and departments, operating a host of hardware, training and providing technical support for users with varying degrees of technical knowledge. Exposure to varied industry specialties such as research laboratory and bench chemistry environment, quality control and corporate both on an on-site and remote basis.
• Exceptional troubleshooting skills with a focus on root cause analysis. Broad knowledge of existing networking technologies with the ability to apply them to the strategic benefit of the organization. Experienced in all phases of project development from requirements definition to post implementation support.
• Strong communication and interpersonal skills able to interface well with both technical and non-technical audiences. Flexible, responsive and customer focused, consistently delivering a high quality of service.
• Proven ability to meet and/or exceed internal and client requirements and deadlines. A team player, adept at working with customers, clients and management to implement innovative technical solutions.

Expertise in:

• Systems Administration/Network Connectivity r Malware removal r Technical Support
• LAN/WAN Network Services Support r Desktop/laptop imaging r Client Services
• Complex Problem Management r Network Security r Disaster Recovery
• Applications/Hardware Services Support r Advanced ticketing systems r Reports/Documentation
• Remote support r SOX compliance r Octel voicemail
• Helpdesk ticketing systems r Software installations

TECHNOLOGY SKILL SET

• Operating Systems: Windows 7, Vista, XP, 2000, NT 4.0, 98/95.
• Software: MS Office Suite-2003, 2007, 2010, MS Project, MS Visio, DameWare, WinMagic encryption, SCCM, Remedy, Cherwell
• Networking: Best practices for Security, Network support, LANs, Active Directory.
• Server OS /Applications: 2000/2003/2008R2, Symantec Enterprise Anti-Virus.
• Hardware: DELL Laptops workstations, Lenovo laptops workstations, HP Printers.

PROFESSIONAL EXPERIENCE

Confidential

• Responsible for the installation and maintenance of the company's various computer network equipment.
• Supported end-user computing devices including desktops, laptops, printers and mobility devices.
• Troubleshoot and resolve day-to-day personal computer issues.

Confidential

LAN administrator/network analyst

• Handle requests for assistance on a variety of technical needs and provide specialized support to 160 users including staff, customers and external vendors via phone, chat and email. Provide technical support and ensure the delivery of high quality service while maintaining business productivity and efficiency.
• Installed 27 new PC's replacing old XP desktops.
• Organized and control all computer operation activities including documentation.
• Responsible for the installation and maintenance of the company's various computer networks and corporate WAN.
• Responsible for the maintenance of the telephone and Avaya voicemail systems.
• Supported end-user computing devices including desktops, laptops, printers and mobility devices.
• Troubleshoot and resolve day-to-day personal computer issues.
• Provided for daily tape backup/Cloud and emergency restoration of network disk drives.
• Performed software patching in coordination with Corporate based resources.
• Participated in development of computer applications training.
• Supported end user software packages including. MS Office, VPN, CAD Applications, etc.
• Assisted with end user network administration tasks.
• Supported building key fob security system WinPAK
• PROFESSIONAL EXPERIENCE continued

Confidential

LAN administrator/network analyst

• Achieved a reduction in staff of 3 to 1 and maintained 99.98 uptime availability for three locations.
• Managed HP Servers, local area networks, Cisco switches, laptops, desktops, and printers for multiple sites in the Northeast servicing 220 employees.
• Monitored network performance and reliability to proactively identify potential problems with wired and wireless infrastructure.
• Set up and configured all laptops and desktops on multiple shifts to be in accordance with standards and corporate security guidelines and corporate policy.
• Provided training and technical support for users from varying corporate levels and with varying levels of Information Technology knowledge and competence.
• Created and supported content of laptop and desktop images and hardware.
• Supported server applications based on specific software required by multiple departments and users.
• Maintained documentation including passwords and account information on Servers, Cisco switches, network hardware and software licenses.
• Daily remedied user requests for local and remote customers, as well as assisting other Distributed Systems Operation northeast members and DSO's with technical problems for which they may need assistance.
• Managed new software rollout projects locally prior to corporate distribution.
• Provided for daily tape backup/Cloud and emergency restoration of network disk drives.
• Maintained disaster recovery plans for several New York, New Jersey and Connecticut sites.
• Supported technical integrations of several acquisitions.
• Served as liaison to PBX, VMM, and various software companies.

Confidential

LAN administrator/network analyst

• First LAN administrator in the company to support a 24x7 manufacturing facility 160 users remotely.
• Managed HP Servers, local area networks, Cisco switches, laptops, desktops, and printers for multiple sites in the Northeast servicing 220 employees.
• Monitored network performance and reliability to proactively identify potential problems with wired and wireless infrastructure.
• Set up and configured all laptops and desktops on multiple shifts to be in accordance with standards and corporate security guidelines and corporate policy.
• Provided training and technical support for users from varying corporate levels and with varying levels of Information Technology knowledge and competence.
• Created and supported content of laptop and desktop images and hardware.
• Supported server applications based on specific software required by multiple departments and users.
• Maintained documentation including passwords and account information on Servers, Cisco switches, network hardware and software licenses.
• Daily remedied user requests for local and remote customers, as well as assisting other Distributed Systems Operation northeast members and DSO's with technical problems for which they may need assistance.
• Managed new software rollout projects locally prior to corporate distribution.
• Support laboratory data acquisition systems LIMS
• Provided for daily tape backup/Cloud and emergency restoration of network disk drives.
• Maintained disaster recovery plans for several New York, New Jersey and Connecticut sites.
• Supported technical integrations of several acquisitions.
• Served as liaison to PBX, VMM, and various software companies.
• Support building key fob security system WinPAK

Confidential

Systems administrator

• Created and supported content of laptop and desktop images and hardware.
• Support laboratory data acquisition systems.
• Served as liaison to PBX and Telco issues.
• Supported server applications based on specific software required by multiple departments and users.
• Supported all network printing functions.
• Responsible for PC/laptop and printer inventory.
• Install user requested software packages.
• Troubleshoot and resolve day-to-day personal computer issues.
• Provided for daily tape backup and emergency restoration of network disk drives.

Confidential

Ski Maker/maintenance technician