PROFESSIONAL SUMMARY

An experienced Network Engineer with over 15 years in configuring, maintaining, troubleshooting, administration and training on network and system issues. Proficient in many WAN/LAN platforms in a fast-paced service provider environment where the focus is on 100 customer satisfaction. Experienced at diagnosing and solving complex technical problems, while interacting with customers. Possess excellent interpersonal skills with both co-workers and customers and able to implement project management stages.

TECHNICAL EXPERIENCE

• Networking/Protocols: Routers and switches Cisco ASA, Linksys, Netgear, Dell and SonicWALL , LAN/WAN topologies, cabling, protocols, OSI model, modems and internet access , Patch Panels, Wi-Fi and Hotspot Systems, TCP/IP, VOIP, SIP, DHCP, POP3, SMTP, HTTP, FTP, VPN, PPTP, SSL, TELNET, ICMP, NAT, RDP, SNMP, NAT, VLAN.
• Operating Systems: Windows 9X/ME/2000/XP/Vista/7/8, Windows Server NT/Windows Server 2000/Windows Server 2003 SBS /Windows Server 2008 R2 /Windows Server 2012 R2 , Novell Netware, Linux-based OS Ubuntu, etc.
• Software/Databases: Microsoft Active Directory, Microsoft Exchange Server 5.5, 2000, 2003, 2007, 2010 and 2013, Microsoft Hyper-V Server 2008, VMware ESXi 5.5 , PowerShell and Disk Operating Systems MS-DOS , Microsoft Office 2000, 2003, 2007, 2010, Visio 2010, Internet Information Systems IIS , SharePoint 2010/2013, SQL Server 2005 and 2008 R2, Print Server, Windows Server Update Service WSUS , Terminal Server Remote Desktop Services , DNS, WINS, DFS, Remote Support Software VNC, LogMeIn, GoToMyPC, etc. , Enterprise AV Symantec, Sophos, Vipre, AVG, etc. , Antispyware Software Malwarebytes, Spybot, etc. , Firewall Software Microsoft, AV Internet Security, etc. , Microsoft Dynamics AX, Intuit QuickBooks, Sage ACT, Timberline, and Peachtree , Mapcom.
• Backup Systems: Unitrends, Microsoft Backup, Shadow Protect, Norton Ghost, Veritas/Symantec, Acronis, Crashplan, E-silo and Carbonite.
• Hardware: Intel based servers tower, rack, and modular , desktops, and laptop builds, RAID 0/1/5/10/50, back-up servers, enterprise storage solutions NAS and SAN , hard drive and system cloning, Tape drives and library systems, Power Redundancy Systems APC , Inkjet, LaserJet and Multifunction Printers.
• Others: Teleconferencing systems Polycom, Cisco, LifeSize , Corporate auditorium systems Televisions, Projectors, Video/Audio/Sound Equipment , Security and Surveillance Systems, Cell Phones, Smart Phones Android, Blackberry, IPhone, etc. , Tablets, Home/Office Automation, Etc.

PROFESSIONAL EXPERIENCE

Confidential

Network Administrator

• Responsible for installation, maintenance, configuration and support of server hardware and software systems and network infrastructure, all while maintaining PCI and SOX compliance.
• Administered Data Center within a virtual VMWare and physical environment.
• Administered Cisco UCS Systems and Infrastructure.
• Install and support SAN servers within a Dell EqualLogic infrastructure.
• Install, configure, support Cisco network infrastructure.
• Worked with Network Admin team to manage and administer 200 servers, and cisco LAN/WAN infrastructure spread across 30 remote sites in 3 separate data centers.
• Administer and maintain corporate backup system Unitrends and Symantec NetBackup and redundant Disaster Recovery site.
• Administer and maintain corporate call center and VOIP system. Including call flow design and implementation.
• Installed, configured and administered corporate SQL Servers.
• Administered SharePoint 2010/2013 Farms for corporate Intranet.
• Administered ERP systems Microsoft Dynamics AX .
• Administered corporate web servers and web service databases.
• Administrator of corporate network documentation software and servers Mapcom .
• Administrator of corporate Teleconferencing and Auditorium systems Polycom, LifeSize, Webex .
• Provide tier 3 support for helpdesk team and work directly with corporate users on troubleshooting issues.
• Responsible for daily documentation and record management of servers and network systems.
• Provide 24/7 on-call support on a rotational basis.

Confidential

Senior Network Engineer

• Onsite Consultancy, IT Management/Administration and tier 3 support.
• Liaison with clients and submit proposals for new system builds, system upgrades, and improved network performance.
• Managed daily workflow and schedule, while prioritizing emergency work and projects.
• Managed day to day lab procedures and oversaw Desktop and Server builds, repairs, and upgrades.
• Installation, configuration and support of complete computer networks.
• Maintenance, configuration and repair of customer hardware and software systems.
• Providing information technology to customers as Virtual IT manager.
• Evaluation and recommendation on computer systems.
• Advanced User administration, troubleshooting, and back-up routine training.
• Provision of offsite remote support for clients depending on their issue.
• Configured, monitored, and supported Manage Services solutions and Remote Monitoring Systems that gave 24/7 alerts, ticketing, remote access, event log monitoring and systems analysis for over 50 Servers and 250 Desktops.
• Provide top level guidance and support to other employees who need assistance with troubleshooting client problems.
• Proposed, installed, configured and supported Doctor's and their practice's network, servers, software and security while maintaining HIPAA Compliance.
• Provided tier 1/2 support for clients running Electronic Medical Record EMR , Practice Management PM , POS, and other 3rd party software.
• Installed Cloud Technologies, configured, and administered Cloud systems including Office 365 and Google Apps
• Advanced knowledge of hard drive and data recovery techniques using data recovery software and hardware replacements
• Responsible for daily documentation and record management of clients computer systems

Confidential

PC Technician Tier 2

• Active Directory and Exchange email administrator Enterprise /750 Users/ 10,000 Nodes .
• Responsible for daily maintenance, configuration, and support of exchange systems and servers.
• Provided Tier 2 support for users in all global locations via comprehensive helpdesk ticketing system.
• Assisted Tier 1 and Tier 3 technicians in all aspects of IT Support.
• Administered and configured user accounts in an Active Directory environment.
• Administered and maintained site to site global infrastructure, including AD replication and trusts, all while maintaining SOX Sarbanes Oxley Act Compliance.
• Responsible for company data security using various encryption methods, AD Security groups, OU groups and permissions.
• Responsible for configuration of user access and installations using Group Policies.
• Assisted Tier 1 and Tier 3 in advanced hard drive recovery of server and desktop systems.
• Assisted Tier 1 in cleanup of Virus and Spyware infected machines using the latest removal methods.

Confidential

Onsite or Remote Network Technician

• Onsite Consultancy.
• Liaison with clients for improved network performance.
• Installation, configuration and support of complete computer networks.
• Maintenance, configuration and repair of customer hardware and software systems.
• Providing information technology to customers as Virtual IT manager.
• Evaluation and recommendation on computer systems.
• User administration and basic troubleshooting training.
• Onsite multi-layer support for all clients depending on their requirement.
• Provision of offsite remote support for clients depending on their issue.
• Implemented and oversaw high level monitoring solution that gave 24/7 alerts, ticketing, remote access, event log monitoring and systems analysis for over 40 Servers and 150 Desktop PCs.
• Provide Top level support for other employees who need assistance with troubleshooting client problems.

Confidential

Owner/Technician

• Maintenance, configuration and repair of customer hardware and software systems.
• Worked directly with clients to assist in all their technological needs.
• Onsite Consultancy at Home and Business levels.
• Managed all aspects of company including daily Accounting and Managerial procedures.
• Generated new business by designing a company website and creating the needed advertisement medium i.e. Flyers and Business Cards .
• Installation, configuration and support of complete computer networks.
• Providing information technology to customers as Virtual IT manager.
• Evaluation and recommendation on computer systems.
• User administration and basic troubleshooting training.

Confidential

Lab Manager

• Maintenance, configuration and repair of customer hardware and software systems.
• Managed all client hardware issue in-lab by overseeing proper repair procedures and prioritizations.
• Designed and built Servers, Desktops and Laptops according to client requests and usage needs.
• Created procedure sheets to ensure proper speed, efficiency and effectiveness of all repairs and new builds for other techs to follow.
• Performed daily Spyware, Adware, Malware, Rootkit, and Virus Cleanings and developed procedure to ensure complete threat removal of an affected system.
• Provided in-lab remote support for clients
• Installation, configuration and support of computer hardware, software and networks.
• Evaluation and recommendation on computer systems.
• Provided basic troubleshooting and usage training.

Confidential

IT Manager

• Managed directory structure and user access controls
• Monitored network performance and usage statistics/Documented Statistics
• System planning, installation and configuration of Total Network Solutions.
• Training on new system Including backup routines
• Developing / upgrading of existing systems to cope with new demands
• Installation, configuration and support of complete computer networks.
• Evaluation and recommendation on computer systems.
• Design, build and implementation of new systems and procedures
• User administration and basic troubleshooting training.

Confidential

Automation Technician

• Consulted with clients and management on design and implementation strategies for proper Home or Business level automation.
• Designed and planned wiring strategies.
• Implemented, installed and terminated various types or wiring I.e. Security, electrical, data, voice, video, etc.
• Researched various non-computer related electronics on how to setup, configure, order and use.
• Installed and Setup Home/Business Security and Automation devices I.e. Controlled lighting and locks, controlled audio/visual systems, Security and Surveillance systems, etc. .
• Designed, Installed and Setup Home Audio/Video theatres
• Trained clients on usage of Home Automation equipment, Security and Surveillance systems, and Home theatre equipment

Confidential

Owner/Technician

• Maintenance, configuration and repair of customer hardware and software systems.
• Worked directly with clients to assist in all their technological needs.
• Onsite Consultancy at Home and Business levels.
• Managed all aspects of company including daily Accounting and Managerial procedures.
• Installation, configuration and support of complete computer networks.
• User administration and basic troubleshooting training.