IT Technician Resume Profile

SUMMARY OF QUALIFICATIONS

I am well versed in a wide array of technologies with over eight years of technical support and superior gaming industry experience. I am an excellent communicator a self-starter who can work independently or as a team player.
Recognized numerous times for outstanding performance and efficiency on extremely dynamic environment.

EXPERIENCE

Confidential

IT Systems Administrator

Managing, provisioning, updating, configuring and troubleshooting VMware Infrastructure/vSphere clusters with well over 80 servers as well as backup and disaster recovery with Symantec and Emc Avamar.
Deploying and configuring file systems, print servers, domain controllers, active directory, dns, dhcp, dfs replication, wsus and basically most Microsoft product suite roll out in a dynamic fast paced environment.
Deploying supporting complex IGT Advantage, Patron, Machine Accounting, CTA EZpay casino gaming related systems.
Deploying and supporting Micros POS 9700 with creation/design of outlet menus and revenues centers.
Installing, updating, configuring and troubleshooting SQL 2005-2008 as well as data extraction using BIDS, daily backups and weekly defrag/reindexing of more than 60 databases from Gaming and non-gaming applications.
Implementation and monitoring using network intrusion detection Snort IDS / IPS complemented with Nessus pci compliance regularly.
Conduct system budgeting by acquiring bids, quotes, upgrades and evaluate proposals for future expansion of casino systems.
Oversee, mentor and instruct IT Technicians according with documentation and company/industry standards.

Confidential

IT Technician

Supporting 900 PC users.
Used Track-It to keep detailed account of company-wide end user complaints/issues and resolutions
Ensured all customer calls were prioritized by urgency thus resulting in a proven system for correcting computer issues in a timely and satisfactory manner.
Preventive Maintenance asset inventory.
Worked with vendors providing replacement or services for our various computers printers hardware needs.
Participated and executed Office 2007 rollout, pc migration and upgrades as part of the IT standardization across multiple domains.
Installing, troubleshooting and supporting a variety of casino software hardware including : EZpay, Newwave, Kronos, Numara Keywatcher, Honeywell Bioscrypt, Xchangemanager, Micros, CTA CTA Touch, Patron Management, QAS, Wizard, VSPT Merlin, TrackIT, Alliance, Infodev, CasinoPro and many others.
Create accounts in Active Directory, reset passwords or adding membership
Configuring and supporting desktops with Windows 2000/XP professional.
Configuring and supporting laser, Boca, thermal and card printers for network printing.

Confidential

Telephone Technician

Responsible for troubleshooting, removing, installing, changing, cross connecting, adding, relocating, routing, wiring and testing telephone lines or extensions back forth at residential commercial locations.
Analog lines POTS expert.
64 110 blocks voice and data terminations.
Driving entire Southern California providing top customer service, working without supervision.

Confidential

IT Technician

Supporting over 1,000 users for Windows XP/2000/NT, MS Office
Responsible for service on all company hardware including computers, printers, copiers.
Used Track-It to keep detailed account of company-wide end user complaints/issues and resolutions.
Configured and supported desktops with Windows 2003/XP professional
Configured and supported laser, thermal and card printers for network printing.
Remotely troubleshoot end-user difficulties, promptly diagnose and correct the problem.
Phone system maintenance by removing, changing, cross-connecting, adding or relocating telephone lines or extensions back forth.
Assisted Casino hotel guests with issues related to Wi-Fi connectivity, plasma TV's, audio video issues.
Performed troubleshooting regarding printing and network issues.
Performed all onsite hardware, software and networking support for executive-level end-users.
Ensured all customer calls were prioritized by urgency thus resulting in a proven system for correcting computer issues in a timely and satisfactory manner.

Confidential

Technician

Directly responsible for installing voice, data coax wiring.
Assisted with blueprints on new office/area wiring setup.
Performed 66 110 pair terminations and cross connecting.
Performed voice and data cable management within a rack.
Performed all onsite trouble calls support for executive-level end-users. Ensured all systems were completely functional and operational after moves were complete