PROFESSIONAL SUMMARY

• Seasoned IT Professional with over 10 years of field experience, specializing in Microsoft Windows Server and Microsoft Exchange Messaging platform deployment, configuration and administration.
• Well versed with managing Microsoft servers in all capacities including performing server maintenance tasks, configuring environments and users, managing accounts, updating software, writing PowerShell scripts, solving technical issues, and training end users.
• Significant experience utilizing Solarwinds to monitor and manage system performance and health. Also adept with Office 365 hybrid cloud deployments, federation and cloud identity management, as well as Microsoft Lync Server. Seeking to utilize expertise to provide first class solutions to corporate environments.

PROFESSIONAL EXPERIENCE

Confidential, VA

Lead Microsoft Exchange Messaging Engineer

Responsibilities:

• Lead team consultant tasked with accessing the current state of the Microsoft Exchange 2013 Deployment, testing Exchange 2016 in a sandbox environment, and planning for the migration of user mailboxes to Exchange Online.
• Accessed current deployment state and health using best practice analyzer, PowerShell scripts, and in place monitoring tools.
• Responsible for identifying and resolving alerts from SCOM and reporting on courses of action and fixes.
• Handled all help desk escalation of messaging related issues, documented resolutions, and compiled knowledge base
• Resolved issues pertaining to DAG database health and layout across sites.
• Prepared on premise infrastructure for federation of services with Exchange Online by deploying hybrid servers, remediating Active Directory, and updating Exchange servers with patches.
• Assisted with Active Directory clean up, removal of duplicates, verification of UPNs and attributes
• Configured Azure Connect, synchronization parameters, and monitored syncing of accounts and attributes.
• Tested federation configuration and remedied issues with connectivity and functionality.
• Configured ADFS and ADFS proxy servers for SSO and ease of user access.
• Created batches for moves to Exchange Online, tested test batch, and readied larger batches for moves,
• Monitored user mailbox migrations to Exchange Online, remedied issues that arose, and compiled reports for management.
• Used PowerShell scripting to provision batch users with licenses for Exchange Online services.
• Created sandbox environment consisting of Exchange 2013 and Exchange 2016 coexistence to test possible future migration.
• Utilized VMWare ESXi for virtual server builds and configuration of sandbox testing environment.
• Responsible for the integration, implementation, configuration and support of communications technologies between Lync 2013 and Avaya IP telephony.
• Designed and diagramed call flow and related systems settings using MS Visio
• Configured and troubleshoot QOS settings for voice and video over WAN connections

Confidential, VA

Microsoft Exchange Messaging Engineer

Responsibilities:

• Constructed messaging environment based on Exchange 2013 platform in an effort to migrate all users from Exchange 2010.
• Used tools such and the Microsoft Best Practice Analyzer, Exchange calculator sheet, and PowerShell scripts to gather metrics from Exchange 2010, access current deployment, and plan for Exchange 2013 migration.
• Troubleshoot mail flow and Spam related issues by reviewing queues and SMTP logs.
• Configured Exchange 2013 servers in coexistence with Exchange 2010 and configures mail flow between environments.
• Created batches of users for migration to Exchange 2013, moved user mailboxes, and reviewed migration reports.
• Connected third party applications to Exchange 2013 environment via connectors.
• Provided assistance to Software deployment team in effort to deploy Outlook 2013 to users and also trained users on mew client and functionality.
• Provided on site, as well as remote, assistance to users in reference to Outlook client, OWA, and email connectivity.
• Monitored Exchange database backups and archiving set up for Exchange, documented processes, and offered remediation suggestions.
• Tested all Exchange 2013 functionality, verified name spacing setup, client configurations, and decommissioned legacy servers.
• Support Exchange 2013 environment, maintained functionality, patches servers, and resolved issues as they arose.

Confidential, VA

Microsoft Exchange Messaging Consultant

Responsibilities:

• Migrated existing Exchange 2010 environment to Exchange Online, creating a hybrid environment with more than 50% of users moved to the cloud environment.
• Planned migration effort for all mailboxes and set timeline and deliverable schedule in line with business need and resources.
• Readied existing Exchange 2010 environment by applying patches and security updates to all servers. Checked health of current environment and troubleshot issues related to clustering and message routing
• Work on daily tasks like management of mailboxes, Distribution lists etc.
• Designed the Mail flow for the current Exchange environment. Setup Outlook Anywhere for the environment and perform databases maintenance using eseutil tool.
• Performed Exchange backup and also did the restore for mailbox as per the request. Ran the Exchange planning tool for expansion of the servers and also performed DAG patching on weekends
• Implemented anti - spam on the HUB servers for protecting the environment from Spam attack. Performed Exchange servers patching and maintenance
• Managed Lync 2010 environment and perform tasks such as enabling users for Lync.
• Troubleshot and gave root cause analysis for any issue arising on the Exchange server

Confidential, VA

Microsoft Exchange Messaging Administrator

Responsibilities:

• Fully access, stabilize, and support Exchange 2010 messaging environment as deployed for corporate users.
• Gathered all historic data on outstanding issues, common roadblocks, and user complaints. Used this information to troubleshoot and provide solutions.
• Handled issued with Outlook, OWA, OAB, calendar, and permissions in relation to Exchange.
• Assisted help desk with call volume and ticket resolution ratio by providing detailed documentation on how to effectively resolve most common user issues related to Exchange and Outlook.
• Applied patches, CUs, and security updated to Exchange and Windows servers, following the in place change control procedures.
• Monitored Exchange server resources, addressed spikes in performance, and reported monthly metrics to management.
• Began to assist in migration efforts of OCS 2007 to Lync 2010 for IM and conferencing capabilities.
• Reviewed migration plans for Lync, attended SCRUM meetings, and kept up with tasks and milestones during effort.
• Tasked with assisting in post migration efforts for Lync 2010 by enabling users, training them on functionality and conferencing capabilities.
• Troubleshot sign on issues both locally and remotely for users of Lync 2010.
• Set polices for conferencing and functionality for Lync 2010 users, set up Lync conferences for company meetings, pulled conferencing reports in cases on issues with performance.
• Used monitoring server reports to provide user adoption numbers on a month to month basis.
• Put script in place to disable all users for Lync 2010 after they left.
• Managed Blackberry Enterprise Server to support mobile devices on Exchange and Lync

Confidential

Systems Administrator

Responsibilities:

• Provided technical assistance to customers on inbound telephone tech support calls and used remote access to perform troubleshooting when needed.
• Walked customers through step-by-step process for troubleshooting hardware issues. Assisted customers with anti-virus program installations and virus removals.
• Planned, implemented, installed, operated and maintained systems hardware, software applications and Information Technology infrastructure.
• Provided hardware and software engineering support for Information Systems utilizing object oriented programming and client / server applications.
• Managed project deployment lifecycle, define requirements, research solutions, design systems, support testing and oversee live implementation.
• Performed functional analysis and cost - benefit studies to determine proper allocation of resources.
• Evaluated customer or product requirements to develop total systems solutions within project timelines and cost constraints.
• Oversaw the testing and monitoring of applications and systems performance.
• Provided assistance with systems planning, business information analysis and process improvement initiatives.
• Used good problem-solving skills for troubleshooting problems related to Exchange 2007 environment with CCR deployed.
• Decommissioned the Exchange 2003 servers after the Migration was completed.
• Maintained hardware and software for multiple clients including servers, workstations, laptops, printers and multimedia equipment. Installed, configured and administered of various switches, routers, firewalls and WLAN equipment.
• Created and maintained project plans, tracking activities against tasks, including EVMS calculations.
• Managed the migration of UNIX servers as part of NFC disaster recovery operations.
• Participated in the planning of NFC migration to ITIL standards. Designed, developed, and implemented asset tracking system in ASP dot.net using SQL Server