Service Technician/Technical Support Resume West Nyack, NY - Hire IT People

CERTIFICATIONS

TECHNICAL SKILLS

TECHNICAL EXPERIENCE

Apple Certified Service Technician/Technical Support, Confidential. Mar 2010-present
West Nyack, NY

Responsible for diagnosing, testing and repairing Apple Computer Systems and Mobile Devices following Apple Computer Repair Procedures.
Diagnose and repair hardware issues, completely built computers troubleshoot technical issues, and install software applications.
Perform on-site repair and preventative maintenance on personal computers and related peripherals.
Install, repair, maintain, and upgrade Apple Desktop and Notebook Computers; Perform maintenance on printers.
Ensure customer satisfaction by optimizing Apple Hardware and Software products.

Technical Support, Confidential Mar 2007-Apr 2009
Orangeburg, NY

Assisted in troubleshooting user problems relating to Operating System issues, network Connectivity, TCP/IP, configuration, upgrades, MS Office products and internet connectivity
Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group policies.
Disabled and enabled accounts, file and folder permissions and configuring security templates as per need.
Maintained network availability and performance monitoring and notification systems.

Technical Support, Confidential Dec 2005-Mar 2007
Melville, NY

Provided technical support and guidance to Assigned Client Account Representatives to resolve product and client problems by utilizing extensive product knowledge and troubleshooting experience.
Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
Supported clients using ADP’s payroll and human resources and information systems, mastering ADP’s PC Software and Systems.
Supported and trained the users to handle different software applications as per requirement.

EDUCATION
Coursework Completed, Technological Systems Management
Bachelor of Science, Computer Information Systems