QUALIFICATIONS PROFILE

Technically sophisticated, seasoned, and talented IT executive, offering broad-based experience in project management and network systems administration, complemented with strong educational foundation. Well-rounded skill set, with proven competencies in directing successful IT departments and technical support programs by implementing effective strategies to optimize business processes, elevate efficiency, and improve quality while significantly reducing cost. Possess stellar reputation in simultaneously delivering large-scale, mission-critical projects within the constraints of scope, quality, time, and cost. Out-of-the-box thinker and hands-on manager with keen expertise in leading, motivating, and coordinating technical teams to provide innovative technical solutions and ensure total customer satisfaction. Exemplify keen eye to detail, along with extreme ability to multitask in fiercely competitive, multi-platform, and fast-paced environments.

CORE STRENGTHS

• Project Management and Operations
• Network and Server Upgrades
• Outstanding Customers and Vendors Relations
• System Security and Administration
• Leadership, Training, and Team Building
• Technical Support and Troubleshooting
• Budget Control and Implementation
• Continuous Performance and Process Improvement
• Time Management and Prioritization
• Quality Assurance and Regulatory Compliance
• Analytical with Strong Organizational Skills
• Conflict Resolution and Decision-Making

EMPLOYMENT HISTORY

Senior IT Support Specialists
Confidential, Dublin, CA 2009-Present

Simultaneously provide expert oversight to two separate companies' IT Department: Top Grade Construction with 30 servers and 300 employees, and GSE Construction in Livermore, California with 8 servers and 100 employees. Render high-level technical support for Enterprise and handle IT budget to fund operations and maximize investments.

Notable Achievements:

• Initiated the development of solutions to facilitate fast-paced business operations for small- to medium-sized businesses
• Incurred $50K annual savings for the client through the successful implementation of Cisco VoIP phone system, ASA Firewalls, and SSL VPN along with the replacement of ATT T1's with Telepacific T1's
• Saved $2K to $3K per month by converting customer's cell phones from Sprint to Verizon, upgrading 230 lines of cell service
• Drastically improved security and obtained approximately $7K to $10K annual savings for the client through conversion to hosted email archiving, Web filtering, email filtering and antivirus
• Commended for optimizing operational efficiency and improving corporate process by managing the following:
• Help Desk to ensure that issues are resolved in the approved SLA agreement
• Mitel phone system administer and upgrade
• Viewpoint Construction accounting system administer and upgrade
• Facilitated training to newly hired employees to develop their competencies in utilizing corporate applications and VPN access to corporate systems

Senior Network Systems Administrator 1999-2009
Confidential, Livermore, CA

Demonstrated remarkable technical and organizational skills to meet the growing front-end and back-end needs of this leading heavy construction and specialty paving contractor employing 300 individuals across many projects. Presided over the configuration, installation, and management of a 30-server network serving field operations as well as two offices and numerous remote users. Recognized as the sole network administrator, overseeing new server installations, upgrades, patches, monitoring, and maintenance of enterprise servers to ensure maximum uptime and optimal performance. Carried out budget planning, which ran at a lean rate of less than 1% of total revenue. Assumed full responsibility in managing and maintaining all servers; tracking server logs; monitoring system performance and Internet usage; and ordering supplies and computers. Enforced network policies and standards toward fulfillment of corporate target goals. Established and maintained profitable relationships with vendors for the best prices. Evaluated server capability and proposed recommendations concerning upgrades to the management for approval.

Notable Achievements:

• Earned keen expertise to serve as the one and only JDEdward's CNC Administrator and Oracle DBA upon six months of comprehensive training
• Maintain JDEdwards E812 Enterprise Servers. Package Builds, Environment Refreshes, Data Dictionary, System Updates
• Maintain Oracle 10G database for table size and performance
• Played a vital role in designing and implementing an infrastructure utilizing Microsoft utilities, third-party utilities, and outsource non-core competency applications to free IT resources for other services
• Gained recognition for planning and executing an enterprise-wide fax solution
• Optimized user productivity and inventory control through the development of multiple Access databases for IT assets and IT invoicing, Help Desk with RFC tracking, CRM, insurance, bid estimate, and job tracking
• Championed in engineering VPN infrastructure utilizing Windows 2003 Terminal server and Juniper SSL VPN
• Achieved $100K savings in building Microsoft Access CRM Database versus using JDEdwards
• Eliminated countless expenditures by developing solutions internally, minimizing the use of third-party developers and vendors, and operating with limited resources for a period of ten years
• Honored and featured in both IBM and Toshiba publications for innovative IT work
• Spearheaded infrastructure upgrades, including designing a new VMware vSphere 5 virtual network to consolidate 30 servers down to 4, integrate a new NetApp SAN and migrating from existing Exchange 2003 to Exchange 2010
• Replaced outdated PBX system in conjunction with the outside vender with new Cisco Call Manager 8.5 VoIP solution, Cisco Switches, ASA 5520 firewall upgrade, and new WAN Internet circuits

EDUCATION

Bachelor of Arts in Art with Specialization in Computer Animation

PROFESSIONAL TRAINING

Crystal BI Reports: Fundamentals of Report Design and Reporting Solutions
SQL Server 2000 Querying and Administration
Advanced Microsoft 2000 Office (Word, Excel, PowerPoint, Access)
Supporting, Troubleshooting, and Optimizing Windows 2000

MAJOR ACHIEVEMENTS

Featured in a globally distributed IBM magazine on IBM Enterprise Servers in Construction in 2006 along with the IT Director and COO through demonstration of exemplary performance and dedication for using IBM Hardware in the construction business vertical.

TECHNICAL PROFICIENCY

Platforms:

Windows (XP to 7), Windows Server (2000 to2008), AIX 5.3, Linux

Networking:

LAN/WAN, Active Directory, TCP/IP, DNS, DHCP, POP3, SMTP, FTP, Telnet, SSL VPN, IPSEC VPN

Programming:

Visual C, Visual Basic

Software Tools:

JD Edwards E812 (CNC), Oracle 10G, Crystal BI, Exchange 2003-2010, Windows Terminal Server 2003-2008, IIS, SQL 2000/2005/2008, Symantec Corporate Edition (SEPM), VMware 3.5 5, WebSense Enterprise and Remote Filtering, Checkpoint Firewall, Juniper SSL VPN, SharePoint 2007, Webroot Enterprise AV, Webroot Email Archiving, Solar Winds Orion SL100 Network Traffic Monitor, BlackBerry Enterprise Server (BES), Primavera, Microsoft WSUS, Tivoli Enterprise Backup. Viewpoint Construction Accounting

Productivity:

Microsoft Office 2003-2010 (Word, Excel, Outlook, PowerPoint, Access, Visio), Adobe Photoshop, Adobe Premier, Macromedia Dreamweaver, Macromedia Director

Hardware:

IBM P-Series, IBM BladeCenter H, IBM X Series, IBM SAN, IBM Tape Library, HP ML and DL Servers, Toshiba CS PBX, Castelle Fax Server, Cisco VoIP, APC Symetra, Cisco Call Manager 8.5, Cisco ASA 5520, Cisco SSL VPN, Mitel VoIP