Summary

15 Years experienced Network Engineer with focus on Network Infrastructure, Wireless, Security, Telecommunications, and Database Management, including 5 years of experience in a Management Capacity. I provide knowledge and expertise for both technology and business operations towards a company’s overall success and ease to do business with their clients. I have the ability to Design, Implement, Upgrade, Expand and Troubleshoot LAN/WAN, Data Center and Wireless Networks, Remote Access VPN (IPSec/SSL) Solutions, Layer 3 Static and Dynamic Routing and Network Security for Firewalls, ACLs and Network Access Control.

Team Leader and Self-Managed, I prefer to direct and drive team members thru delegation of authority to complete projects. This method has benefited all projects I have lead by creating morale within the team, which generates a sense of self-worth, personal drive and commitment to success. As a Leader I build loyalty between team members by creating a mutual foundation of Respect and Honesty.
Ability to work independently and as part of a team.
Ability to work under pressure with tight deadlines.
Ability to work on multiple projects simultaneously.
Developing, delivering & maintaining Enterprise Information Systems Technology Services (EISTS)

I have developed a strong work ethic over the last 15 years, which provides me the ability to be a problem solver and succeed under pressure. I provide proactive planning and project management, research and design to any solution to insure successful deployments and upgrade to new and existing networks.

Communication:

• Advanced written and verbal communication skills.
• Proactive communication style ensuring timely status of projects to account team and customer.
• Excellent discovery of customer requirements, hidden or unrealized and obtaining a consensus.
• Ability to focus ambiguous customer needs into specific, deliverable requirements.
• Able to develop relationships and communicate with high level customer technical staff.

Technical Skills:

• Experienced in voice/data/internet applications, communications technology and network design.
• Advanced understanding of technical terminology related to company products & services.
• Expert knowledge on Nortel, Avaya, Cisco and Juniper voice & data communications equipment.
• Advanced understanding of sales cycles and the solution selling process: Internet & Enterprise.
• Advanced level presentation skills, Power Point, Public Speaking, Conventions, Boardrooms.

Problem Solving:

• Advanced analytical skills: Mathematics, Business Processes, and Statistics.
• Successful at working through complex issues with a methodical approach.
• Advanced ability to graphically depict solutions in a compelling manner.
• Improvise, adapt and overcome.

I have earned additional responsibility and authority while moving up the chain of command.
I volunteer for projects, leadership roles and take the personal initiative to research, resolve and execute. I work towards the best interests of my co-workers and my company.

I can provide Technical hands-on, management and consultation of Voice and Data infrastructures for Hospitality, Healthcare, Education, Municipal/State Government and Financial (Banks) over the last decade with networks ranging from medium single site locations (20 to 40 nodes) to large/enterprise multi-site and multiple access networks (100 to 200 nodes) with mixed manufactures equipment: Cisco, Juniper, Extreme, Nortel/Avaya, Check-Point, Windows and Linux based Servers.

Professional Experience

Networking Solutions Architect / Product Development at
Confidential | 18201 Von Karman Avenue Suite 600 Irvine, CA 92612
January 2010 - May 2012 (2 years 5 months)

• Technical Account Executive for the Western Region (11 States, 20 Channels and 150+ Clients).
• Engineered and Design logic and processes for Enterprise Configuration Data (ECD) to support all NPI and Updates released over the last three years for improved reseller and revenue generation.
• Cross-Product support for Avaya Solution Designer (ASD) to support heritage Nortel products for both sales engineering and price model for improve adoption.
• Development of Logic/Process/Provisioning rules for Design Tools which used "Sales" input and outputted a technical design, BOM and Cost.
• Legal and Technical writing for our Process and Products (about 125 pages written within 6 months)
• Provide Technical and Product development and updates: Switches (Edge and Core), Routers, VPN/SSL Solutions, Network Access Control, Wireless 802.11a/b/g/n
• Design and Deployment of LAN/WAN, Wifi, Remote Access and Security solutions.
• Provide specific technical support for Hospitality, Healthcare, Education, Municipal/State Gov.
  Extensive knowledge and experience of Core Routing and Switching design, configuration, and troubleshooting, and Best Practices in:
• Routing protocols OSPF, BGP, VRRP, PIM/PIM-SM
• WAN connectivity such as T1/T3, OC3, Frame-relay, ATM, Carrier Ethernet, xDSL
• Spanning-tree, MLT, SMLT, LACP, Load balancing
• Quality Of Service (QoS) understanding and configuration to support Voice, Video, and applications
• Excellent understanding of VPN - site to site, client, IPSEC (IKE, DH and Cyphers)
• Firewalls - NAT/PAT, ACL configuration, IPSec and SSL VPN
• RADIUS and AAA for network authentication, Authorization, and Accounting
• NAC integration with data and wireless infrastructure based on AD/LDAP/RADIUS Databases
• Strong background in wireless communication design, configuration: site assessment and audit
• Wireless WIPS and Security deployment WEP2/WAP2, Non-Broadcast SSID, MAC and Portal
• MPLS traffic engineering design, configuration, and troubleshooting
• Design and implement of data, voice or video network infrastructures.
• Responsible for implementing complex projects (any "first time" builds)
• Responsible for tier 3/4 Technical Support and troubleshooting.
• Design and deploy necessary controls to insure the network meets service levels.

Networking Engineer/Technical Account Manager at
Confidential | 1771 E Flamingo Road Suite 100b. Las Vegas, NV 89119
August 2008 - January 2010 (1 year 6 months)

• Technical Account Executive providing Nortel Voice & Data tech support for Customer and Vendors.
• Managed multiple client verticals and Channels within the state of Hawaii, California and Nevada.
• Provide specific technical support for Hospitality, Healthcare, Education, Municipal/State Gov.
• Provide Cost Benefit Analysis and Risk-Mitigation for existing customers on technology decisions.
• Nortel CS1000/M1 PBX, Meridian Mail/CallPilot, Symposium Call Center/Contact Center Server
• Nortel Ethernet Routing Switch, Contivity, Wireless LAN, Ignition Server (NAC), Management.
• Cross Manufacture Support for Cisco, Avaya, NEC, Mitel, Juniper, Extreme Interop.
• Product Bulletins, Software Updates and Patches, Documentation and Design.
• Deployment for Voice and Data Networks (TDM, VoIP, SIP, H.323, VLAN, IP, Security, VPN)
• Installation Trump Hotel Waikiki: 38 IDF, Dual Fiber Core Switch, 2 WAN Routers, 250 Wifi APs.

Information Technology Manager at
Confidential | 11261 Washington Boulevard Culver City, CA 90230
November 2003 - August 2008 (4 years 10 months)

• Scottel Voice and Data was Sold to BlackBox Network Solutions.
• Management of Microsoft AD/Exchange Servers, SQL Database, Terminal Services, VoIP PBX.
• Management of Cisco/Nortel Remote Access/VPN, Tasman Router, Nortel Ethernet Routing Switches, Cisco Catalyst Switches, Nortel/Tasman Firewall, Open Filter SPAM Filter.
• Management of BlackBerry Redirect Server, Veritas Backup Exec and TigerPaw CRM.
• Created a Web Base "QuoteBuilder" tool which provide Material, Labor and 3rd party attached products within a single webpage. This allowed all Sales Engineers and Account Executives to produce a Solution of Mix manufacture products within a single interface and insure all proposals contained all dependent materials thru Automation.
• Increase productive 70% in ability to generate Bids
• Reduced the number of incomplete/invalid bids by 33%.
• Generated consistent and accurate quotes connected directly into the CRM and Order Management
• Accurate Forecasting, simplified OM and direct tracking from Quote/Proposal thru Project Planning, Ordering, Invoicing and Cut-over with accurate cost/revenue reporting.
• Increased revenues by 9% based on overhead reduction and reduced installation labor.
• Creation of multiple Crystal Report templates specific to departments and customers.
• Deployed Project Plan Template which tracked Hours, Material, Costs and Invoicing/Payments to insure all jobs were controlled and manageable proactively.
• Technical Manager and Quality Assurance for Sales Engineering Department, 8 direct reports.
• Implementation of Layer2/Layer3 Networks, LAM/WAN, Remote Access, QoS.
• Support for Mix Manufacture environments:
• Cisco Catalyst 2900, 3x00 and 6500 series Switches, Cisco ISRT 2800 Series Routers
• Juniper SRX Routers and Extreme ex Series Switches
• Check Point Firewall, Tasman Routers, ASA 500, Nortel Contivity 1000 & 1700 series
• Nortel VoIp Solutions: CS1000, CallPilot, Symposium Contact Center
• AVST CallXpress, RightFax, Inline 2020, Point of Sale Systems (POS), Property Management Systems (PMS)

University NOC & Teaching Assistant at
Confidential | 1 Grand Avenue San Luis Obispo, CA 93407
June 2000 - September 2003 (3 years 4 months)

• Provide Maintenance/Troubleshooting and Design for Network backbone between University and individual Colleges as well as access to Centralized Services (Servers/WAN/DNS/DHCP/AD/Etc...)
• Maintain Cisco Network: 16 3640 Routers, 16 2800XL Switches, 8 LightSpeed 1010, 4 6509 Chassis.
• Maintain Solaris Unix and Linux Servers for Apache, Bind, Sendmail, RAID 1/0, 5 and NFS Storage.
• Teaching Assistance for two professors specific to OSI Model and Network Architecture.
• The Lab contained additional Cisco Network Equipment and an Ixia 1600 Chassis and 2 SmartBits 2000 Chassis for network performance testing.
• Documentation of Labs, Cisco IOS changes and configs, as well as software deployment.
• 4 Labs per Quarter, 32 Students per Lab => 128 students total per Quarter.
• Produced and published 9 Lab Assignment, each designed to incorporate the theoretical material covered in Lecture with an operational and deployment component. (Real-World vs. Academics).

Assistant Technical Director for CalPoly Little Theater at
Confidential | 1 Grand Avenue San Luis Obispo, CA 93407
June 2000 - September 2003 (3 years 4 months)

• Primary Benefit of this position: Live Performance require perfection of execution: no excuses, delegation or quick talk can resolve the lack of proper planning and dereliction of duty.
• Provide Day to Day operations, Stage management and instructions to Stage Hands and Technical Staff (between 2 to 10 people depending on performance).
• Insure all aspects of the performance are on-scheduled based on queues, timing and direction.
• Managing the Load-In/Load-Out of an Incoming performer and their stage equipment
• Providing technical expertise on Queue-to-Queue, Stage Lighting (Hanging, Aiming, Focus, Gel).
• Providing Rigging, Stage Pipes, Fly-ins and other stage effects within production and rehearsal.
• Safety coordinator for Crew and Hands
• Stage Manager for productions and events, responsible for the performance from start to finish.
• Preform Theater upgrades to Dimmer System, Audio Systems, Networks, Power Plant (110VAC, 220VAC and -48VDC)
• Preform Construction improvements to Stage and House: New Stage Floor, Rigging Post, Cable Plant and communications system.

Call Center Supervisor at
Confidential | 810 Fiero Lane, San Luis Obispo, CA, 93401
January 1998 - December 1999 (2 years)

• Management of 7 to 12 Customer Server Reps Level I and Level II during a 8 hours shift in a call center environment.
• Provide Scheduling information for reps
• Customer escalation
• Create and enforce procedures and insure call volume and staffing.
• Quality Assurance and Training.
• Call Center Agent employee reviews and documentation of performance and improvement.
• Provided Phone Support for US Robotics Modem Pools and User Support for Windows 3.1, Windows 95, 98, Windows NT, Windows 2000 Beta Releases, MAC OS 8 and 9.
• Provided Phone Support for Microsoft Outlook and Express, Outlook Web Access, Eudora (POP3/SMTP and IMAP), Web Page HTML Design, HTML Loading.
• Handle customer payments of cash, check and credit card.
• Filling, sorting, and organization of Request For Actions, internal paper trail.
• Design and maintain the Request For Actions document.
• Design and maintain Time Sheet in Excel to minimize user error in addition and simplify Payroll.

Education

Bachelor of Science (B.S.), Computer Engineer/Computer Science

Activities and Societies:

• Cal Poly Little Theater Assistant Technical Director
• Teaching Assistant for Dr. Hugh Smith for 2 Years
• University NOC

Course:

• Systems Programming (CSC 357)
• Introduction to Operating Systems (CSC 453)
• Design and Analysis of Algorithms (CSC 349)
• Advanced Computer Networks (CPE 465)
• Computer Networks: Research Topics (CPE 564)
• Database Modeling, Design and Implementation (CPE 366)

Affiliations

Association for Computing Machinery (ACM) - Member
Institute of Electrical and Electronics Engineers (IEEE) - Member

Certifications

Nortel Certified Technology Specialist (NCTS)
Nortel Certified Technology Expert (NCTE)
Nortel Certified Design Specialist (NCDS)
Nortel Certified Design Expert (NCDE)
Avaya Professional Design Specialist (APDS)
Avaya Professional Sales Specialist (APSS)

Skills

Unified Communications
VoIP
Telecommunications
SIP
Sales Engineering
Call Center
MPLS
Troubleshooting
Oracle SQL
SAP BI
Perl Script
C/C++ STL
TCP/IP
Firewalls
Linux System
Administration
Windows Server
Bash
Java
Business Process
Improvement
Business Design
Operations Management
IT Operations
Salesforce.com
TigerPaw
Microsoft CRM
Microsoft Office
Mathematical
Programming
Statistical Modeling
Financial Accounting
IP VPN
H.323
Team Leadership
Technical Leadership
Strategic Leadership
Account Executives
National Account
Experience
Channel Sales
Wireless Networking
Network Programming
Network Administration
Video Conferencing
Acting
Technical Writing
Stage Lighting
Stage Management
Always Be Closing (ABC)
Attention, Interest, Decision, Action (AIDA)