SUMMARY

• To acquire a position that will allow me to use and expand my technical knowledge, leadership and management skills, problem solving ability and desire to succeed.
• An organization that encourages teamwork and continued learning will benefit from my education, professional training and work experiences.

TECHNICAL SKILLS

• Microsoft Windows
• Active Directory
• Exchange
• SQL
• Checkpoint
• Basic Unix Knowledge (Linux
• FreeBSD)
• SSH
• PPTP
• IPsec
• SSL
• TCP/IP
• DHCP
• DNS
• WINS
• POP
• IMAP
• SMTP
• IIS
• Apache
• HTML
• FTP
• SFTP
• Telnet
• Multiple Domain Trusts
• Microsoft Office
• Symantec AV
• Trend Micro AV
• Sophos AV
• Sonicwall Firewalls
• GFI Mail Essentials and Mail Security
• RSA Ace Server
• Vshell SSH Server
• SecureCRT
• SecureFX
• 802.11x Wireless Networks
• VPNs
• Quickbooks
• Symantec Backup Exec
• Symantec Continuous Protection Server
• Citix XenApp
• Fatpipe Load Balancers
• Barracuda Spam Filters and Archivers
• Wyse Thin Clients
• Mac OSX
• Enterasys Wireless Networks
• VMware ESXi
• PRTG Monitoring
• F5 Load Balancers
• Fortinet Firewalls
• Office 365
• SQL Server
• Veeam
• Acronis
• Unitrends
• Spiceworks

PROFESSIONAL EXPERIENCE

Confidential, Woburn, MA

Systems Engineer

Responsibilities:

• Member of a 7 person IT team supporting Calloway Drug Testing operations.
• Work with Infrastructure Manager to support 60 plus server’s onsite and in a remote datacenter.
• Installing, configuring and managing Active directory, DHCP, DNS, Windows 2003 and 2008 servers.
• Windows patching for servers and updating Service Pack.
• Deployed VMware ESX to retire legacy hardware and make future hardware upgrades more seamless.
• Improved disaster recovery plan by using a combination of Unitrends, Veeam, Backup Exec, disk based backup, tape backups, offsite tape storage and cloud storage.
• Installed and configured PRTG Monitoring software to monitor critical customer facing infrastructure to ensure 24/7 uptime.
• Created streamlined method for replacing lab instrument PCs and improved disaster recovery to maximize instrument uptime.
• Installed Sonicwall Analyzer to monitor and track bandwidth usage and web traffic.
• Configured Sonicwall Endpoint VPN with RADIUS authentication to replace aging Cisco VPN appliance.
• Setup Dev/QA IIS environment for testing of new client portal.
• Assigned Help Desk tickets in Spiceworks to entire IT Staff.
• Provided Tier 2 Help Desk support as needed.
• Performed daily administrative tasks including, user account creation/deletion, mailbox cleanup, monitoring of backups and logs, updates, monitoring of Barracuda Spam firewalls, drive replacements and other duties as needed.
• Developed Project Plan to replace entire aging Dell server infrastructure with VMware, Cisco Mini UCS blades, EMC VNX storage, Veeam Backup Software and EMC Data Domain. Project was not implemented due to Calloway Labs going out of business.

Datacenter Engineer

Confidential, Wilmington, MA

Responsibilities:

• Member of 3 person datacenter team supporting XOS Datacenter operations.
• Monitor and troubleshoot existing server infrastructure to provide 24/7 availability for XOS Customers.
• Setup new VMware ESXi hosts to expand capacity for XOS products.
• Install and configure VMware guests with Windows Server 2012 and SQL 2012 servers in a mirrored configuration.
• Setup new and cloned VMs for Development and QA purposes with required SQL and IIS configurations.
• Configure Fortinet Firewalls and F5 Load Balancers for new sites and servers.
• Manage datacenter backups using a combination of Veeam, Acronis, Symantec Backup Exec and Cloudberry.
• Manage Office 365 licensing, accounts, groups and Sharepoint access.
• Created Windows 2012/SQL 2012 server images for XOS Brand servers. Assisted QA with testing and finalizing configurations.
• Provide support to XOS Employees and remote offices.
• Participate in 24/7 on call rotation to respond to alerts and support remote groups working off hours.
• Assist Customer Service Group with IT related issues at customer sites.

IT Administrator/ Manager

Confidential, Chelmsford, MA

Responsibilities:

• Managed network consisting of 9 sites, 50 servers and 3500 users.
• Managed daily tasks for 3 - 5 helpdesk technicians. Monitored and evaluated their assignments.
• Designed, deployed, migrated and managed Exchange 2010 in a virtual environment for 1000 school and municipal users.
• Migrated user base from a PC based environment to an internal cloud using Citrix Xenapp and Wyse Thin Clients.
• Migrated print and file operations from a distributed setup across multiple buildings and servers to a centrally located data center.
• Worked with vendors on network design and upgrades.
• Managed Sonicwall and Checkpoint firewalls to maintain content filtering and network access rules.
• Managed wireless network, including adding Access Points and assigning SSIDs.
• Migrated physical servers to virtual servers using VMware.
• Migrated Windows domain from 2000/2003 level to 2008 R2 level.
• Managed Citrix Xenapp environment including adding additional application servers, applications and controlling application security.
• Participated in Capital Advisory Committee to recommend capital projects to town finance committee.
• Managed Fatpipe Load Balancers, Barracuda Spam Filter and Barracuda Mail Archiver.
• Streamlined deployment of Windows based PCs by configuring and deploying Symantec Ghost.
• Assisted in operational and capital budget planning.

Senior Consultant

Confidential, Newton, MA

Responsibilities:

• Setup, configured and deployed 75+ servers to satisfy the needs of various clients. Server setups include; new domain creations, domain migrations, Active Directory upgrades, Exchange upgrades, new Exchange deployments, new SBS installs, workgroup to domain migrations, disaster recovery configurations, Netware to Windows migrations.
• Performed troubleshooting, and recovery of failed servers and networks. Used technical knowledge and research skills to recover data and minimize network downtime.
• Met with potential clients to assess client requirements. Provided potential clients with multiple options to optimally satisfy their needs and budgets.
• Served as Technology Project Manager for new community center. Coordinated the installation of all technical solutions for a new building, including security system, voice and data connection, CAT5 and coax wiring, server room design, and multi-site data network.
• Designed and configured network to provide email, data storage, centralized management and security, disaster recovery, redundancy, wireless network access, public network access for visitors, community resource room and classroom.
• Provided budget to client to encompass all technology needs.
• Reviewed all client recommendations and solutions proposed by the consulting team.
• Met with existing clients to provide budget information and recommend future needs.
• Reviewed all project plans for new installations and upgrades.
• Oversaw up to six consultants while serving as project manager for multi-site projects.
• Drafted standards and procedures for use by Silversword consulting team.
• Assigned consultants to tasks based on client needs and consultant’s skills.
• Trained new consultants in customer service, technical skills and proper consulting techniques.

Systems Manager

Confidential, Newton, MA

Responsibilities:

• Provided onsite technical support to small and medium sized businesses throughout the Greater Massachusetts area Clients included schools, community centers, non-profit organizations, law firms, service based companies, architectural firms, biotech companies, and manufacturing companies.
• Recommended and implemented hardware and software upgrades at client sites.
• Led server rollouts and server upgrade projects. Directed other consultants according to established project plan.
• Drafted project plans for server installations and upgrades.
• Installed and configured various hardware and software solutions to provide clients with high availability, disaster recovery, redundancy, and network security tailored to the specific needs of each company and industry.
• Performed disaster recovery of failed servers to minimize data loss and system downtime for clients.
• Set up Group Policy Objects to handle software distribution with least amount of administrative effort.
• Set up and maintained Exchange 2000 server to work in conjunction with existing UNIX based email applications to provide the greatest amount of features for end users.
• Managed cabling and voice contractors throughout US to ensure lowest price and highest quality work were obtained.
• Set up remote offices with Windows based networks and Checkpoint VPNs for reliable connections to US headquarters.
• Provided desktop support for users (150) based in North America, Central America, Europe, Asia, and Australia using a variety of laptops and desktops running Windows 98, Windows NT 4.0, Windows 2000, and Windows XP.