SUMMARY:

Results - driven Voice, Data, Network Engineering, Technical and Systems Support Specialist with 30 plus years experience in the telecomm, cable, and wireless industries. Extensive Wi-Fi/RF, system administration, applications and database experience. My expertise is in commercial networks, enterprise corporate networks, global wide area networks, and extranet/Internet Infrastructures providing IP networks support, installations and maintenance of data infrastructure such as MPLS, VPN, ATM, Frame Relay and DOCSIS3.0 data networks using routing protocols such as EIGRP, OSPF, BGP and knowledge of Cisco’s encryption technologies (IPsec, SSL), standby protocols HSRP and VRRP, and network address translation (NAT) experience plus wireless security systems. I have on-the-job expertise in identifying and troubleshooting problems in complex systems and network environments. My professional customer support skill allows me to assist project teams with application software installations, configuration, and management of time critical projects.

TECHNICAL SKILLS:

LANGUAGES / PROTOCOL / TOPOLOGY: Unix, Linux, Oracle, SunOS 2.5, Solaris, Windows 98 / XP / NT/ Vista / 7/ 8, Word, MS Office, Remedy, Crystal Reports, Visio, Clarify, SCO Unix, VTAM, OS/2, Visual Basic, Cisco Router /Bridges /Switches. OSPF, EIGRP, BGP, RIP, RIPv2, TCP/IP, QoS, SAN, T1, Frame Relay, X.25, ATM, DNS, ADSL, LAN, WAN, WLAN, VLAN, DHCP, CPE, IneoQuest, Spectrum, MixedSignals, MySql, Broadband, Sonet, DNCS, PPV, MPEG2/4 H.323, VOD, DHCT, CMTS, SNMP, DOCSIS 3.0, QAM, QPSK, ROSA, Wi-Fi, 802.11a/b/g/n, PPTP, L2TP, PL/SQL, VoIP, Serial, ANSI, RS-232, Perl, MS Windows 2003 Server, SQL Server, Apache server, Cisco Packet tracer/Security Device Manager(SDM), CCENT, CCNA, Cisco 7609, 7500, 3500, 2600, 2500, ASR5K routers, WebEx, LiveMeeting, SalesForce and NetSuite user, DMZ, Firewall, SMPP, SS7, HP Openview, Netcool, Network Node Manager, Operations Manager for Unix (NNM/OMU), SCAMP, Snooper, GSM 03.40, SMS, UMTS, TDMA, CDMA, WireShark, cloud, ACE 4710(FGW), ASR5000, MetroCell, FemtoCell, Cisco Broadband Access Center(BAC), Signal Over IP(SoIP) protocol, BEMIS, Device Provisioning Engine (DPE), Cellular Admin of Remote Devices (Card), E911, Intrado vendor, SGSN, Radio Network Controller (RNC), Application Layer protocol TR-069, RDU, Operations & Maintenance Center - Radio (OMC-R), Mobile Technology Indicator (MTi), Voice Signaling (Iu-CS), Packet Signaling (Iu-PS), Superfluid, PACT, PacketCable, DOCSIS 3.1 (Data Over Cable Service Interface Specification), e-MTA embedded Multimedia terminal adapter, MTA

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Network Engineer

Responsibilities:

• Responsible for testing and integration of multiple vendor products into Charter´s HFC network for the development and deployment of DOCSIS CPE devices and platforms that include Cisco 10K Traditional, Cisco 10K M-CMTS, Cisco RFGW-10 products.
• Hands on work in the wifi QA lab or cable system environment to validate test plans and configurations before service deployment.
• Participation in industry working groups and technical forum related to technology development and standards.
• Support vendors with product and service requirements based on Confidential business needs and internal customer requests. My position requires strong technical skills working knowledge of DOCSIS Specifications including the following technologies; DOCSIS 1.0, DOCSIS 1.1, DOCSIS 2.0, DOCSIS 3.0, Packet Cable 1.0, Packet Cable 1.5 and Packet Cable 2.0.
• Ability to accomplish activities related to system design, equipment configuration and installation, integration, testing and service validation prior to commercial deployment.
• Develop documentation related to design and proper configuration of system components.
• Troubleshoot and analyze transport, networking and software configurations.
• Transfer researched knowledge to division and field engineering personnel as necessary to insure the timely deployment of new technology.
• Represent Confidential business interests in a wide variety of settings and relationships including company management, business partners, and equipment vendors.
• Contributor for TR-069 technologies including defining Confidential specifications for CPE WAN Management Protocol (CWMP).
• Define Confidential custom models between customer-premises equipment (CPE) and Auto Configuration Servers (ACS).
• Standardizing Confidential auto configuration and the control of other CPE management functions within an integrated framework that includes design and testing of the growing number of different Internet access devices such as modems, routers, gateways, set-top boxes, and VoIP-phones for the end-users.
• Also be a key contributor to the development and deployment of DOCSIS CPE devices and platforms that include Cisco 10K Traditional, Cisco 10K M-CMTS and Cisco RFGW-10.

Confidential, Denver, CO

Network Engineer

Responsibilities:

• Responsible for operating, deploying, managing, and continuously improving Confidential ’s Voice, Video, Commercial, Data, Home Security Systems, and Network services as well as associated infrastructure in a 24/7/365 environment.
• Serve as tier-3 operations support for various field, CARE, vendors, and customer-focused organizations. Provides training and coaching to NSAR, CARE, sub-set of field organizations, peers, and more junior engineering operations staff.
• Work directly w/leads, external vendors, third parties, and associated agencies to address PSTN, peering, inter-operability issues, etc.
• Administers and deploys configuration changes in a Weblogic, Unix, Linux environments. Develops and implements fail over procedures to mitigate impacts resulting from failures in the application or infrastructure.
• Perform a variety of complex analytical duties in the planning, deployment, testing and evaluation of Confidential ’s network, products, and services including CRAN, CMTS, and the IP platform, Voice, Data, Commercial, Systems, and Video platform.
• Design, code, test, deploy programs and scripts in shell, Perl, C, C++, etc.
• Load balancer, firewalls, routers, CMTS, advanced troubleshooting, IPv6, MPLS, IP management, DNS, traffic management.
• PSTN, SIP, routing, Cedar Point, IMS, SS7, carrier to carrier, Layers 1, 2, 3, ENC
• Cisco, Arris, Ciena, Juniper, ENS, iControl and associated services.
• DSG and 2way conduit applications, channel migration from the headend to the CRAN, set-tops, IP video delivery - RPD's, OM-1000's, and NC-1500's, MPEG troubleshooting, through a variety of highly complex analytical duties in the testing and evaluation of Confidential 's network, headends, etc.
• Direct third party agencies (i.e. Confidential & Confidential, Verizon) and internal resources while troubleshooting and resolving complex peer-to-peer troubles.
• Provide acceptance of new products (i.e. cable modems, systems,) testing such as operational readiness, tools focused on automation (i.e. IP scope tool,) etc. Supports all of the XNOC tools and alarms, monitors, isolates, triages, and resolves outages and impairments.
• Directly executes changes, in the network and across systems, focused on deploying new services, implementing changes, and stabilizing products following established change management processes.
• Accountable for providing technical assessment of changes across ecosystems to ensure resolving potential conflicts before impacting intra-/inter- related vertical systems. Develops and reports on metrics which show system uptime and overall service desk compliance to ITIL standards.

Confidential, Denver, CO

Technical Support Engineer

Responsibilities:

• Provide 24x7 phones, web portal and email support for MSO customers like Confidential and Confidential
• Provide initial point-of-contact for customer emails, calls and portal generated trouble tickets
• Troubleshoot system and network problems and diagnose and solve hardware/software faults
• Maintain customer specific SLAs
• Initiate repair and return process
• Maintain TAC knowledgebase
• Coordinate customer contact with Sales Engineers (SE)
• Support first office application/initial product deployment
• Act as point-of-contact/resolve hardware and software warranty issues
• Assist SE with software and hardware updates
• Support and Maintain the Denver/Atlanta lab environment
• Provision and set up VoIP functionality in various products, including IMS and NCS solutions
• Assist in the test of gateway features including routing, interface, vlan, and etc
• Enter defects found into JIRA tracking system
• Review product requirement documents including related standards and specifications, which leads to updating test setup processes accordingly

Confidential, Atlanta, GA

3G MicroCell NOC Network Specialist

Responsibilities:

• Provide 24x7x365 production supports to monitor service related Key Performance Indicators, SNMP alarms, and CTS tickets.
• Provide conference calls and outage bridges an actively participated to provide guidance and assistance.
• Provided Tier 3 Customer care and NSS escalation support on difficult customer problems or conditions. Provided SIR 1 and 2 executive notifications and updates.
• Troubleshoot those same indicators using knowledge of the BAC-Broadband Access Controller, NetCool, HP Openview, SCAMP, Snooper, RANAP, MTi, GeoProbe, UNIX, TCP/IP, SMS, GPS, routing protocols, and GSM 0340 RF standards.
• Support End-2-End UE to Packet core network triaging for UMTS/LTE LuCS and LuPS degradations. Tasked to ensure the data network performance is Confidential or above the established performance thresholds.
• Opens, updates and closes tickets as required to track progress of FemtoCell, engineering changes, software upgrade, GPS addressing and connectivity trouble resolution
• Assists and supports Field Operations as well as MNRC, DMZ support, Force Switch Tech and outside vendors such as Cisco.
• Maintain documentation of daily operations inventory of FemtoCell and phones in lab area.
• Inspected internal network security connectivity, including firewalls, IPSec and SSL VPN, performed network monitoring, probed market network gateways; reviewed networking protocols via remote secure access methods.
• Responsible for tracking array of highly technical activities with emphasis on specialized large-scale Node-B, RNC and MSN Data Translation engineering projects.
• Actively engage with others to understand issues and gather necessary information for shift transition and ticket resolution plus follow established policies and procedures and manage multiple tasks as a team.
• Monitor both IP and ATM transport engineering that support the wireless infrastructure in reference to the MicroCell product. This includes but is not limited to; HNB GW, FGW, SeGW, NTP servers, AAA servers, Ethernet to Cell (Gig-E) conversions, CISCO SIAD configurations, IUB over ATM growth, MSN rehome and Rebalances, county frequency retunes, new site builds, Node B, eNode B and or RNC rehome and rebalances as it pertains to LuCS, LuPS, IuB and IuR interface within the Radio Access Network during nightly MOPs.
• Acquired Knowledge of UTRAN and RAN topology, IP networking fundamentals, transport hierarchy from DS1-OC3, and Asynchronous Transfer Mode (ATM) as defined for UMTS transmission, UMTS, 2G, 3G and 4G LTE as on the job training via eLink.
• Work intricately to support the production Operations team in identifying issues, and troubleshooting root causes to increase network performance and ensure service reliability.

Confidential, Atlanta, GA

Network Tech Support

Responsibilities:

• Provide monitoring, analysis and troubleshooting of the 24x7x365 Confidential Central Division Video delivery system and infrastructure. Supported Cisco infrastructure, Routing/Switching, Security and configuration changes.
• Handled telephone and email escalations from the XOC, engineering, management teams and vendors for advanced troubleshooting and problem resolution.
• Act as a division subject matter for all assigned technologies and provided guidance and assistance. Communicated in a clear, concise manner during an outage condition, actively participant in conference calls and outage bridges.
• When needed, retrieve video and network performance data and correlate Remedy events across multiple subsystems to prevent truck rolls and activated the IVR systems to inform customers of outages.
• Identified technical issues quickly and escalated them to the appropriate engineering teams.
• Provide a technical resource on IP router network technologies and CMTS systems.
• Analyze IP network design and traffic flows for network optimization in the Regional Area Networks. I used engineering Linux server to generate scripts, perform FMP’s, NCP work, failovers and SM updates for Cisco 10k /Arris C4 /Motorola BSR and Juniper CMTS.
• Configure OSPF and BGP routing to efficiently distribute customer traffic in Regional Area Network Interface. Provide technical support for IP network problems.
• Follow engineering design life cycle with proper documentation hand-off to XOC operations groups to ensure that all detailed designs adhere to established network standards.
• Perform Non-DHCP node moves, frequency and modulation changes. Perform load balancing when needed.
• Provided network and telephony support to commercial customers in the metro Atlanta area.
• Provided services such as VoIP integration, PBX installations, Cat 5 voice/data cabling, and SOHO Wi-Fi deployment.

Confidential

Systems Technologist

Responsibilities:

• Provided all levels of support, assisted customers with security problem definitions, resolution, configuration and deployment.
• Supported many Cisco Network infrastructure, Routing/Switching, access points, Security and configuration changes.
• Kept reliable records of all customer calls, problems, and resolutions via the salesforce database.
• Monitored various deployed Linux/Redhat systems and collected performance data for problem resolution.
• Using advanced knowledge of current and past Red Hat Linux Server operating systems loaded Intel-based 64-bit server on HP platforms, installed VMware environments on mobile devices, adjust Bind DNS, NFS, LVM, user account management, Sudo access, and secured using wireless vulnerability assessments.
• Inspect network security, including firewalls, DMZ design, IPSec and SSL VPN, network monitoring, network gateways; reviewed networking protocols and intrusion detection via remote secure access methods with the customer’s permission.
• Perform and assist others with troubleshooting of issues and problems using SSH and remote WebEx access. Resolved service requests on Linux Server hardware, OS and RF related incidents. Perform regular server maintenance including patches and updates of the Linux Servers, components, hardware and application if needed.
• Verified CPE settings and identified false positives, intrusions and wireless threats to the enterprise network.
• Traveled to various customer sites to perform special upgrades and hands-on troubleshooting.
• Work independently as the primary technical resource and/or subject matter expert assigned to projects.

Confidential

Technical Support Engineer

Responsibilities:

• Collaborate and consult with key technical and sale staff to design solutions that meet business requirements.
• Design, deploy, administer, and maintain Red Hat Enterprise Linux servers, including TCP/IP network, storage and adhoc DMZ zones.
• Provided all levels of support, assisted customers with problem definition, resolution, configuration and deployment.
• Kept reliable records of all customer calls, problems, and resolutions via the salesforce database.
• Monitored various deployed Linux/Redhat systems and collected performance data for problem resolution.
• Rebuilt Linux platform to diagnose/resolve customer issues and troubleshoot live customer issues with them on-line.
• Perform backup and recovery design and planning in our test lab or on the customer equipment
• Verified CPE settings and false positives, intrusions and wireless threats to enterprise network.
• Troubleshoot and assist others with root cause analysis and reporting.
• Performed VMware Wireless Vulnerability Assessment with customers and in-house to isolate complex issues.
• Generate status reports of current activities and projects for customer/management.
• Performed seven months of set-top testing, accessed ospf routers, resolved DOCSIS3.0 issues of QAM and QPSK US and DS flow problems via NMS, performed drill downs to individual shelves to upgrade code or disable equipment and verify cable modems termination systems such as C4, 10k, BSR and UBR CMTS systems.
• Opened tickets when needed on analog and digital transmission channels on upstream or downstream issues on PPV, IPPV and NVOD.
• Worked with cisco networks, a router such as the 7500’s using ospf protocols to verify routes and problem areas.

Confidential

Field Engineer Technician

Responsibilities:

• Installed DSL services for residential and commercial customers.
• Installed Cat 5e data lines from the NID to any customer room or office, installed data jacks, wireless routers, NIC cards, Confidential pcmcia / usb adapters, and ethernet power line adapters.
• Troubleshoot wireless, radio frequency transceivers, telephony, and local network issues with central office engineers.
• Also resolved third party (Such as Vonage) VoIP interface issues.
• Created custom installation via existing Telco wiring to provide coverage.