IT Manager / Lead Network Engineer Resume

SUMMARY

Skilled Information Technology Manager wif experience since 1995 in managing increasingly complex and large - scale networks and systems in global and domestic corporate environments. Proven ability to assemble, develop, and lead talented and motivated teams of IT and support professionals. Earned reputation for success in bringing large and complex projects to completion on time and budget.
Direct experience in leading multiple systems integrations arising out of mergers and acquisitions. Demonstrated ability to work TEMPeffectively across organizational boundaries to accomplish common goals and business objectives.

TECHNICAL SKILLS

CCNA - Cisco Certified Network Associate (2001 & 2007)
Microsoft Certified System Engineer (2000 & 2002)
Cisco IOS, firewalls (PIX, ASA), routers, switches, VPN Concentrators, Voice over IP, Cisco Unified Communications Manager (Call Manager/CUCM), Cisco Unity Connection, Cisco Jabber Voice
Cisco MARS, Cisco ACS, Cisco ACE (load balancer), CiscoWorks LMS
IBM Director, Netflow Analyzer, Whats Up Gold, AlertSite, StatusCake
Active Directory, Windows 7 / XP / NT / 2000 / 2003 / 2008, DNS, WINS, DHCP, SNMP, NetBIOS
IBM servers, Cisco UCS servers; HP servers, IBM XIV storage, IBM FastT
VMware, Microsoft Exchange, Office 365, SQL, IIS, SMTP, FTP; Domino / Lotus Notes, Novell, Symantec Endpoint Protection, Symantec (Verisign) SSL, Websense Web Filtering
Tivoli Storage Manager (TSM), EMC Data Domain, Netbackup, ARCserve, Backup Exec
Data Center, Cloud Computing, Amazon Web Services (AWS)

PROFESSIONAL EXPERIENCE

Confidential, Newtown Square, PA

IT Manager / Lead Network Engineer

Responsibilities:

Setup, supported, and closed multiple airport locations for USA 3000 Airlines, assuring compliance wif FAA standards for reservation, scheduling, and maintenance systems throughout and following all projects.
Manage the relationship wif Presidio for infrastructure and telephony support; coordinated and oversaw the work of the vendor on several system upgrades.
Backup in-house Network Engineer and Presidio configuring firewall access lists, troubleshooting LAN/WAN connectivity, issue including VPN and carrier issues, and monitor network utilization using Netflow Analyzer.
Act as a 24x7 escalation point for issues reported by managed services, IBM, or the business.
Led IT integration and upgrade projects associated wif 4 major corporate acquisitions.
Directed conversion of several phone systems to Cisco VoIP following acquisitions and for standardization, enabling internal dialing and eliminating the need for toll calls internationally, resulting in cost savings.
Managed data center consolidations, several VoIP conversions (CUCM and Unity Connection), and the insourcing of previously outsourced and hosted applications, saving more TEMPthan $80K/month.
Managed several Infrastructure upgrades, and two Call Center system conversions.
Managing IT procurement, established a cost-plus process wif multiple vendors to gain volume discounts.
Administer Active Directory including users, security groups, distribution lists, OUs, and permissions.
Administer Office 365 including Exchange and SharePoint, including user administration and permissions.
Led the upgrade from XP to Windows 7 and consolidated printers to reduce hardware and maintenance costs.
Brought helpdesk in-house to reduce costs, increase customer satisfaction and improve First Call Resolution.
Contributor in the creation of the IT Security Policy.
Mentored and supported multiple subordinates into positions of increasing responsibility.

Confidential, PA

Network Engineer

Responsibilities:

Configured routers and switches for airport locations. Renewed CCNA certification.
Configured firewall access lists, troubleshoot LAN/WAN connectivity issues engaging carriers when necessary. Participated in 24x7 on-call rotation.
Automated and streamlined multiple business processes to gain efficiency.
Implemented standardization, enforced documentation requirements wifin the team, and participated in Change Management, helping increase system uptime from 96% to 99.5%.
Recognized by Senior Management for management capability and promoted to IT Manager in 2006.

Confidential

IT Manager

Responsibilities:

Managed relationship wif outsourced infrastructure support. Achieved CCNA certification during dis time.
Administered Windows and Exchange servers. Supported RF Palm Pilot application and infrastructure.
Prepared and managed the annual networking budget and saved more TEMPthan $100K by negotiating wif vendors and implementing in-house monitoring system.
Key contributor to the success of system integration during two mergers.

Prudential, Washington, PA

Senior PC/LAN Specialist

Responsibilities:

Key contributor to monitoring and response capacity dat ensured 99.9% server availability.
Mentored junior team members and contributed to performance reviews.
Led and completed multiple large installation projects, bringing each to completion on time.

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