OBJECTIVE:

To acquire a position in your esteemed organization as a part of a creative and technologically progressive team that offers good advanced opportunities in growth to build a challenging career. I also aim for continuous growth to my career as well as for my organization by remaining result.

SUMMARY:

• Ambitions, energetic, open - minded and well-organized individual.
• Self-starter, quick learner, with the ability to work long hours and go the extra miles.
• Capable to resolve problems swiftly and independently.
• Time Management, strong team player as well as a good team lead.
• Installed & configured Windows 2003 R2 & 2008 R2 Enterprise & Standard Edition server with ADS & AD DS.
• MS Exchange Server 2003 & 2007, MS ISA, Symantec Backup EX 12.5 & 2010.
• Network Monitoring Tools, Application Monitoring Tools.
• Configuring and Managing DHCP & DNS servers
• Active Directory Configuration and Managing user Accounts & profiles
• Setup of server backup and restore facility
• Maintaining the daily NT backup scheduled by me on the windows 2003 servers.
• Disk Quota Management
• Configuring and managing Outlook Express & Eudora Mail (pop3 & SMTP) accounts for
• Various clients.
• Installation of Wireless Routers and access points.
• WIFI integration and troubleshooting
• MS Windows 2003 R2 32bit and 64bit Servers {Enterprise}.
• MS Windows 2008 R2 64bit Servers {Enterprise}.
• MS SQL Server 2008.
• Active Directory Services, DNS, corporate directories and WSUS.

TECHNICAL SKILLS:

Hardware: Assembling the computer, Disassembling, Installation, and Managing & Troubleshooting.

Operating Systems: Microsoft - Windows 98, Windows 2000, Windows XP, Linux Installing, Configuring, Managing & Troubleshooting

Networks: Installing, Configuring, Managing & Troubleshooting of Wired & Wireless Networks.

Servers: Microsoft Windows 2003 Server, Installing, Configuring, Managing & Troubleshooting.

STRENGTHS:

• Positive attitude.
• High level of Confidence and Energy
• Capable of handling situations independently
• Capable of handling a team.
• Loyal & Honest towards work & Organization
• Excellent Leadership skills
• Unmatched grasping power
• Strong communication Skills

PROFESSIONAL CARRIER WALKTHROUGH:

Confidential

Responsibilities:

• Monitoring & Alert Management Monitoring, Analysis, Correlation, Email Notification, Resolution and Ticketing to be performed using monitoring and management tools.
• Grooming tickets, maintain tickets and is major side task which requires constant effort.
• Reporting will also form a regular activity under this category.
• Hardware Monitoring: When needed, coordinate with hardware vendor for ordering replacement parts, coordinating shipping locations, installation, identifying the correct system in the data center (tile location, rack elevations provided) and work with the vendor to return the equipment to service.
• 2 Years of experience in IT Service monitoring.
• Good understanding of computer hardware.
• Sound knowledge in ISP/internet functioning.
• Good understanding of networking concepts.
• Ability to logically troubleshoot and correlate events.
• Ability to handle customer pressure and pain points effectively.
• Good exposure in Microsoft, Networking & Monitoring.
• Knowledge on Server builds & Internet Monitoring Tools.
• Good communication skills. Ability to communicate and coordinate with various entities in the support value chain.
• Windows 2003 server Infrastructure implementation and maintenance.
• File server, Print server, Internet server, Terminal server Maintenance.
• Remote support to client machines.
• Ip addressing, Sub-netting and troubleshooting
• Set-up computer systems for new employees, including setup of e-mail and user accounts in
• Active directory.
• Install & manage DHCP servers and firewall settings
• Support & Maintain Active directory, Local Area Networks, Wide Area Networks, etc.
• Setup of server backup and restore facility.
• Windows XP/Vista/7 Installation and troubleshooting at the advanced level
• Migration to the windows 2008 enterprise server.
• Installation of Read-Only domain Controller (RODC) servers as required.
• Installation of Terminal services on windows 2008 server
• Active directory group policy management
• Installation of FTP server in windows 2008
• Configuration of VPN connections for remote dial in access.
• Windows 2008 enterprise server Active directory users and computer management
• User rights & quota management
• Assist in planning and implementing modifications to technical infrastructure
• Remote deployment of OS/software on clients (windows 2008 server)
• Monitor Domain Controller health and performance
• Managing of Access Control System for all Employees.
• Configurations of V-LAN within the network.
• Managing ISA Server for providing internet access and block unwanted sites.
• End Users issues troubleshooting like - Microsoft Outlook, Network, Hardware, Software, Applications related issues.
• In-house Support Representative for servers, Networks, Backups User’s Mailbox.
• Helpdesk Ticketing Management and Call Flow Maintenance.
• End Users issues troubleshooting like - Outlook, Network, Hardware, Software, Applications related issues.
• Provide Tech support for 24 x 7 work environment.
• Backups & Restores utilities checking - (weekly as well monthly basis)
• Solving networks related issue.
• Remote management utility.
• Software installation / Uninstallation.
• Desktop related issue.
• Solving hardware related issue.

Confidential

Senior technical support Engineer

Responsibilities:

• Responsible to provide resolution to Confidential regional team worldwide.
• Have a good hands on Monitoring SCCM, BAC, BSM, Group getaway,GIMS, Nagios,Managed workplace,
• Have a good experience on ticketing tools, ITSM 5.0, EARS 6.7, salesforce, Tigerpaw,
• Responsible for overall change management and configuration control processes.
• Good hands on corporate directory to manage user, software, access control, Exchange account creation/deletion.
• Responsible to manage and provide certificate worldwide Confidential network.
• Google account creation/deletion and dual delivery account configuration and modification.
• Application Monitoring, informing Critical Alert, Ticket logging, informing to respective team, providing L1 support, etc.
• Manage Patch management monthly basis on all robots.
• Responsible to trace records of all AD server and check logs on weekly basis,
• Manage and configured connected backup on client machine.
• Responsible to assigned priority tickets to respective team for resolution and manage escalation.
• Provided as a global service, providing all users with a single and consistent authentication procedure when accessing global and local applications,
• Responsible for availability, performance and functionality of the system.
• Configuration and troubleshooting Routing - Good on routing concept and troubleshooting. OSPF, BGP WAN Protocols.
• SCCM resource; Wintel AD and SCCM Admin; Knowledge of Wintel and AD is must Interconnection with AD AD sites AD discoveries Security and delegation SCCM roles configuration Site.
• Responsible for availability of all software exp. Troom,My learning, messaging,GPS,Golbal Reatin,SPA,SSO,SignIN.
• Provide support cover for Risk Technology software and systems, as required.
• Managing Citrix and exchange, active directory network.
• Prepared the environment for deployment of Windows Server 2008.
• Analyzed the hardware and software requirements of Active Directory.
• Installed, configured, and provide troubleshooting for Server 2008.
• Migrated Windows Server 2008 from test environment to the production environment.
• Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
• Created the Forest Root domain, and a Child domain in a production environment.
• Installed and configured an Active Directory Domain Controller.
• Established external trusts and cross-forest trusts.
• Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment.
• Used DcDiag, NetDiag techniques for troubleshooting.
• Performed authoritative and non-authoritative restore operations.
• Diagnosed and resolved issues related to masters role failure and AD database.
• Configured automatic updates for network clients by using Group Policy.
• Designed, planned and implemented Group Policy, delegation strategies and OU structure.
• Managed local, roaming, and mandatory profiles, planed strategy for placing Global Catalogue (GC) and evaluated the need to enable Universal Group Caching.
• Created approximately 500 user accounts in Active Directory and migrated all Windows NT users by ‘User State Migration Tool (USMT)’.

Confidential

Responsibilities:

• Successfully completed multi domain active directory Migration on 2012 server environment with 70 dc.
• 2008 to 2012 DHCP migration with 200 scope including with Novel and windows scope.
• DNS migration from 2008 to 2012 environment
• Build 217 VM server with the help of team.
• Providing L3 support to Windows Server issues in Datacenter Supporting Wintel Servers Including VM host
• Lead a 3 member team and Support Remote Servers
• Lead team in upgrade from Windows Server 2000 Server to Windows Server 2012.
• Designing and Implementing Windows servers(such as server Hardware, RAID, OS and Hardening) in Data Centre
• Acts as a final point of escalation and resolution for technical support for Directory Services, including Active Directory design and implementation,maintenance,upgrades and software inter-compatibility
• Design, deploy, and support VMware ESX Servers and Virtual Infra Client 5.5 and vSphere 4 environment
• Configuring and Maintaining Windows Clustering on windows 2012
• Providing first level support to application such as Symphony, VLTrader, Qlikview and Websphere server.
• Applying Security Policies and Audit policies by using AD Group Policy Objects
• Installing periodic updates of MS patch and security patches and bug fixing using Windows.
• Troubleshooting Active Directory issues, resolving file and system replication conflicts, adding servers into the environment, utilizes support tools to solve various issues
• Configuring and Supporting IIS 6.0 Support
• Ability to use tools and packages required to maintain system application and maintenance such as Remedy, FTP
• Helping to setup SQL server
• Troubleshooting file server issues using Symantec storage exec 5.3
• Troubleshooting print server issues and monitoring
• Periodic Firmware upgrade on server hardware and Installing and configuring applications based on user requirements
• Monitoring servers and services using HP SIM 5.3 and Nagios 2.0
• Performing network troubleshooting to isolate and diagnose common network problems
• Using VNC, Dsview3, ILO and RDP for resolving issues via remotely
• Responsible for attending change management meetings and submit reports to management
• Implementing COB plan periodically and Responsible for attending review meeting with management
• Providing 24*7 on-call support for production environment