UPS battery backups Resume Profile

Summary

I am a hands-on leader defining, implementing and supporting IT solutions. I have 10 plus years of experience installing, managing , and maintaining hardware, software, and peripherals. I am looking forward to furthering my career with long term goals, an enjoyable customer base, and new age technologies.

Confidential

Install and Manage Software and Hardware
Windows OS, Windows Servers, MS Office, OpenOffice, VoIP, Peripherals, small business networks, PC NIC cards, Routers and DSL Modems
Implement backup plans

Software, and UPS battery backups

Confidential

Achieved a 75 reduction in customer charge-backs producing more than 150k in sustained annual savings.
Directed Electronic Data Interchange EDI and warehouse operations staff in modifying procedures and installing new applications and hardware for electronic order intake, product label generation and shipping notification ASN .
Achieved cost savings by eliminated hundreds staff hours in the generation of key business metrics.
Managed the design and development of a data warehouse and Business Intelligence reporting tool Cognos.
Installed and Managed helpdesk support for Head office, 60 plus stores, Canadian office, Marketing office, and Warehouse.
Supported Operating Systems OS/400, Windows 95, 98, XP, Vista, 7 , Printers, Copiers, Scanners,Wireless Access point, routers,VOiP phones and Network managed, unmanaged switches, managed routers, and firewalls
Improved IT operational support effectiveness and consolidated vendors.
Implemented a private Internet Protocol IP based communications backbone for retail stores, marketing and Canadian operations.
Enhanced effectiveness of 60 stores across North American
Identified and Managed selection, conversion and implementation to new POS system. To replaced a older legacy system.
Responsible for management of both the vendor and internal implementation team. Including functional specifications for any program request changes.
Generating 90k annual savings in Telco operation
Selected and managed the implementation of a VOIP phone system, linking US HQ, all retail stores, and UK French operations

Implemented and maintained the following:

Warehouse Management System ,Shipping software, Microsoft SQL Server, Microsoft Exchange, File Management Server, Avaya Phone System and Voice Mail Automated Attendant , Enterprise Resource Planning ERP Modules, Torex Point of Sale store support system, McAfee with ePolicy Orchestrator
Hands on responsibility for the technical environment
Infrastructure - IBM iSeries, Dell Win2003 servers, Dell laptops across the enterprise
Business solutions - Infor and Sage ERP, Cognos BI tool including Frame Work Manger, and Report Studio, Nutech RF for Warehouse Management System, Sterling Gentran's EDI, Torex POS, MTXEPS Credit Card Processing PCI Compliance,

Software SharePoint, SQL, DB2

Managed network and backups for US HQ, all stores including redundant backup implementation protocol and procedures.
Managed all login scripting and troubleshooting on Active Directory, LDAP, OS/400 and POS system.
Supported Accounting, Marketing, Sales and Direct Marketing Business Units by identifying,designing and implementing program and report designing or changes to ERP, POS, or secondary applications .
Deployed Open Data Base Connective ODBC for connectivity to external corporate databases using multiple software tools Microsoft Access, Excel, and Cognos.

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