SUMMARY

• Accomplished IT professional with a diverse mix of technical, solution sales, and project management experience. Fourteen - year track record of delivering complex projects in record time and exceeding customer expectations.
• Expertise in the entire sales and systems development life-cycle: Opportunity assessment, customer qualification, client needs analysis, product demonstration, proof of concept, and contract negotiation; Design, build, and test; Implementation and conversion; Post production account management and support.

• Solutions Sales
• Resource Management
• Sales Strategy Development
• Project Planning/Budgets
• Project Management
• Contract Negotiations
• Microsoft MCITP Enterprise Administrator
• Microsoft Certified Systems Engineer (MCSE)
• Citrix Certified Administrator (CCA)
• Cisco Certified Network Associate (CCNA)
• ITIL - IT Service Management
• CompTIA Network+, CompTIA A+
• C-level Presentations
• Systems Implementations
• Post Sales Account Management
• Production Support
• Campaign Development
• Team and Customer Training

PROFESSIONAL EXPERIENCE

Confidential

Lead Pre-Sales Engineer

Responsibilities:

• Assess new project opportunities, qualify potential customers, and extract client needs.
• Build technical relationship with customers and ensure product evaluation wins - including cross-sells and up-sells.
• Demonstrate products meeting customer requirements, lead proof of concepts, and assist in contract negotiations.
• Manage current customers as an escalation point for additional support and additional projects.
• Respond to customer requests for information including the completion of RFIs and RFPs, as well as pricing proposals and SOW’s.

Confidential

Senior Solutions Architect

Responsibilities:

• Plan and implement Office 365 - hybrid and on-premise to cloud utilizing ADFS, DirSync, RMS, MFA.
• Configure and utilize Office 365 migration tools Skykick and MigrationWiz.
• Architect and deploy Azure solutions - P2V, Backup Recovery Services, Scheduler, Traffic Manager.
• Design and support Active Directory, Exchange 2007/2010/2013 , and SQL 2000/2005/2008/2012.
• Build, deploy and troubleshoot HP/Compaq/Dell servers and storage arrays-Windows 2000/2003/2008/2012
• Design and implement high availability enterprise wide VMware 5 and Hyper-V environments and P2V.
• Enterprise level disaster recovery and backup/restore using Retrospect, Symantec, BackupExec, and Mozy.
• Advanced infrastructure architecture - DotNetNuke, SureSync, NAS storage with NFS and iSCSI.
• Setup and configure Cisco switches, routers, and wireless access points.
• Design/implement/troubleshoot SharePoint 2010/2013 (multiple server three-tier farms) - search server, Office Web Apps, SP Apps.

Confidential

Senior Network Consultant

Responsibilities:

• Designed and implemented Blackberry Enterprise Server for Exchange - provided hardware/software support for devices.
• Executed Citrix server migration and configured load balanced web access.
• Provided company-wide presentations and training on Citrix upgrade and IT related best practices.
• Built and supported Dell servers: Windows 2003/2008, IIS, Citrix XP/PS4, VMware ESX, and Exchange.
• Planned and deployed daily offsite rotation backups via Brightstor ARCserver. Maintained strict documentation per FDA guidelines.
• Support mission critical industry software — ADP, ISI, Darwin, TrackIt, and Remedy.

Confidential

Senior Network Consultant

Responsibilities:

• Served as project manager for mission critical migration projects - trained team members on proper procedures and presented final documentation to upper management.
• Resolved Windows NT/2000/2003, VMware, Novell, and OS/2 server issues — including file/print, Exchange 2000/2003, and Domino.
• Installed, configured and troubleshot hardware/software issues locally and remotely for 25,000+ servers — including Washington Mutual, Owens Corning, Confidential, Confidential, Confidential, and FMC.
• Provided network support for Cisco routers and switches — traced availability issues, reviewed data logs and collaborated with AT&T/SBC/Verizon to resolve circuit issues.
• Created technical documentation with Clarify, Remedy, and Track-It trouble ticketing software.

Confidential

Network Consultant

Responsibilities:

• Top tier escalation point for maintenance and troubleshooting 28,000+ NT/2000/2003 enterprise file and print servers—Cluster, Exchange, Active Directory—in corporate and field locations.
• Identified and resolved server installation, connectivity, and performance issues. Investigated hardware issues. Performed root cause and post impact analysis.
• Provided numerous presentations to end users and management regarding proper IT procedures.
• Served as team lead for diagnosis and documentation of chronic server issues.
• Designed and implemented Active Directory networks, domain upgrades, and enterprise server migrations.
• Provided complete network audit research and documentation.
• Troubleshot and repaired hardware/software on Compaq, HP, and Dell servers.
• Designed and implemented disaster recovery procedures.
• Negotiate prices with multiple vendors for Microsoft software, HP/Compaq/Dell hardware.