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L2/l3 Support Engineer Resume

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Miami, FL

SUMMARY

  • Around 8 years of professional experience in VMware technologies with strong hands - on experience in VMware vCenter, CISCO UCS Manager and knowledge of vRealization Operations Manager.
  • Strong Knowledge on Virtualization suite products and ITIL infrastructure management.
  • Around 8 years of experience on Virtualization suite, CISCO Nexus Switches with a strong focus on CISCO UCS manager.
  • Experience in SAN storage systems.
  • Deploy and implementation of Cisco Nexus 1K and 5K switches.
  • Experience in configuring, managing and troubleshooting CISCO UCS and Fabric Interconnects.
  • Extensive experience with CISCO UCS manager and resource pooling.
  • Knowledge about vRealization Operations Manager.
  • Strong knowledge and hands on experience in deploying VMware ESXi 5.0, 5.1& 5.5 Hosts, configuring VMware vCenter and vSphere Client.
  • Experience in Virtual migrations, vMotion and Storage vMotion.
  • Experience in creating LUN provisioning, Zoning, creating resource pools.
  • Strong understanding and experience in Nexus 1Kand 5K switches.
  • Experience on configuring and teaming NIC’s and HBA’s.
  • Experience in interpreting storage protocols- FCoE, ISCI, Fiber Channel, NFS and interrelated hardware used by these protocols.
  • Performed P2V for physical servers using VMware Standalone Converter Creating host and client VM templates and cloning.
  • Extensive knowledge in advance features of ESX vMOTION, SvMOTION, HA and DRS. Expertise in installing and updating patches and tools for ESX and ESXiusing VMware update manager.
  • Experience in VMware VCenter Active Directory, creating roles and responsibilities for end user.
  • Strong understanding of underlying VMware ESX Hypervisor Architecture, guest operating system installation - Windows 2003 Server, Windows 2008 Server, 2012 R2 Standard edition, creating Virtual machines and Cloning and deployment of VM’s from templates.
  • Experience and understanding with VMware vSphere 4, vSphere 5.1 & vSphere5.5.
  • Administration of CISCO UCS blade chassis B200 M2/M3 and HP Blades c3000/c7000 enclosures.
  • Strong network troubleshooting skills and troubleshooting with ESX, ESXi hosts and virtual machines.
  • Good understanding of ITIL infrastructure management.
  • Strong understanding of SDLC and Business Operations, maintaining effective business relations with end clients and vendors.
  • Experience and understating in monitoring performance of Hosts and virtual machines, datacenters and EMC Unisphere. Strong understanding of disaster recovery management policies and procedures for critical businesses and datacenters.

TECHNICAL SKILLS

Virtualization Tools: VMware vSphere vCenter and vSphere 4.1/5.0/5.5 Virtual Infrastructure 3.x, VMware vRealize operations manager, VMware Orchestrator, VMware Standalone Converter.

Storage devices: EMC Cellera, VNX 5300

Network: CISCO NexusSwitches, CISCO UCS.

Server OS: Windows Server 2003, Windows Server 2008/2012 R2.

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

L2/L3 Support Engineer

Environment: s: Windows Server 2003/2008/2012 R2, ESXi 5.1/5.5, Cisco UCS Servers

Responsibilities:

  • Performed P2V migrations for approximately 30+Windows 2003/2008/2012 Physical Servers using standalone converter and configured the newly created Virtual Machines.
  • Deployment of Windows Server 2008/2012 R2 virtual machines from templates and created golden images for new OS.
  • Cloning of business critical production virtual machines and deploying new virtual machines.
  • Created approximately 15 ESXi hosts on Cisco B200 M2/M3 blade servers and added them to the cluster in a datacenter and deployed approximately 14 business critical production and SQL server virtual machines.
  • Configured 6120 and 6248Fabric Interconnects.
  • Changing of VLAN ID’s for 12 servers running Windows OS.
  • Designed Service profile templates according to customer requirements and created new Service Profile Templates.
  • Configured DRS, HA and monitored Host and Cluster CPU’s, memory and resource pools.
  • Expanding the volumes and aggregates as per storage expansion request.
  • Preparing the design plan for ESX migration.
  • Preparing capacity planning reports in VMware environment.
  • Coordinated and involved in the migration of file system storage from EMC Cellera to EMC VNX 5300.
  • Installing patches on ESX servers using VMware Update Manager.
  • Performed upgradation of hosts from ESXi 5.1 to ESXi 5.5.
  • Coordinated with the offshore team to create new LUN’s and provision them in RDM and VMFS formats and attach them to the ESXi hosts and VM’s and bring them online.
  • Coordinate with offshore team to resolve VMware, Cisco UCS and network related issues.
  • Was involved in creating tickets, assigning approvals and coordinate with the offshore team to resolve the issues.
  • Providing End user support through ticketing tool system within the Service Level Agreement.

Confidential, Plano, TX

VMware Administrator

Environment: Windows Server 2008, Windows Server 2012, ESXi 5.1/5.5, vRealize Operation Manager, Cisco UCS manager, VMware ThinApp, EMC Unisphere, PlateSpin, VMware Converter

Responsibilities:

  • Carried out day to day administration work like management and monitoring of Virtual machines, hosts their configuration, management and troubleshooting.
  • Cisco Unified Computing Systems management and configuration specific tovSphere environments for compute platform high availability, redundancy and elasticity.
  • Troubleshooting of various issues related to network adapters and data stores.
  • Configuring and managing Cisco UCS Service Profiles, vNIC/vHBA interfaces, MAC/UUID/WWPN/WWNN identity pools, various Servers, Network and Storage related policies.
  • Worked with vRealize Operations Manager administrator on capacity planning, created and reserved VM’s in a datacenter for an upcoming project.
  • Worked on Active Directory Environment for Windows 2012 R2.
  • Performed P2V migration for approximately 10 physical servers using VMware Standalone converter.
  • Extensive experience in vMotion and storage vMotion, Distributed Resource Scheduler and HA during Maintenance.
  • Upgrading of ESXi from version 5.1 to version 5.5 while keeping the VM’s in maintenance mode.
  • Worked on VMware converter and PlateSpin 6.8 to convert P2V and V2V machines.
  • Troubleshoot and Resolve configuration related VMware issues.
  • Also worked on creating access and permissions to end-user on Windows Server 2008.
  • Performance tuning of ESX hosts and Guest OS on VMs.
  • Implementation of stateless CiscoUCS service profiles with boot from SAN policy based ESXi hosts.
  • Created service profiles, zones and zone sets, WWPN: WWNN and installed up to 50 ESXi 5.5 hosts on servers by cloning the existing VM’s.
  • Proficient on VMware technologies--VMware High-Availability, VMware vMotion, VMware DRS, VMware vCenter and vCenter Update Manager.
  • Application Packaging and Deployment with VMwareThinApp.
  • Experience on EMC Unisphere Element Manager Management.
  • Worked on NIC teaming for load balancing and optimization. Experience on creating and deploying VM’s via clones and templates.

Confidential, Hawthorne, NY

VMWare Administrator

Environment: s: Windows Server 2003/2008, ESXi 4.1/5.0.x, vCenter 4.1, vSphere client 4.1/5.0.x, Cisco UCS manager, Cisco Servers, VMware Orchestrator, Unisphere Element Manager, NAS, iSCSI protocols

Responsibilities:

  • Installation of VMware vCenter5.1 and vSphere client 5.1.
  • Installation of ESXi 4.0 and guest OSranging from Windows to Linux.
  • Created resource pools and added the VM’s into the pools.
  • Upgraded ESXi from 3.4 to 4.0 using Host update utility.
  • Created LUN’s for VMFS and Raw disk mappings (RDM’s) on Cisco UCS B200 series servers.
  • Test and replication/backup for VMware and disaster recovery.
  • VMware orchestrator Deployment and Configuration.
  • Creation of VM’s from templates and templates from VM’s.
  • Expertise in performing tuning of Guest OS and VM’s.
  • Conducted load-balance test for different VM’s, network bandwidth for ESX, number of VM’s on ESXi for optimal performance, identify bottlenecks to set VM benchmarks.
  • Planning and execution of VM’s required for Dev/Production teams comprising of around 800 members.
  • Monitoring of storage devices like EMC VNX 5300 using Unisphereelement manager.
  • Experience on Unisphere element manager tabs like Dashboard, Hosts, data protection and monitor storage capacity summary, raid group summary, hosts and connectivity issues.
  • Monitored VMware vSphere Logs for security, using syslog for login repository.
  • Configuring and monitoring vCenter alarms for security purposes, monitor and retain log files for auditing purposes.
  • Installing, upgrading and monitoring Nexus1000v from vCenter.
  • Performed Domain Controller Replication on Windows Server 2008.

Confidential, New York, NY

Network/VMWare Admin

Environment: s: Windows Server 2008 R2, Windows Server 2008, ESXi 3.5/4.1.x, HP blade Servers, VMware Converter, PlateSpin

Responsibilities:

  • Installing and Configuring MSSQL database server for vCenter. Installation, configuration and administration of VMware ESX 3.5 hosts and virtual machines.
  • Virtualized 40+ servers using VmConverter.
  • Responsible for ESX/ESXi server deployments, system updates/upgrades, system health and status monitoring.
  • Establishing ESX Deployment strategy, policies and procedures and deploying ESX/ESXi cluster builds based on predefined policies.
  • Auditing the ESX/ESXi cluster builds to make sure all set configurations adhere to the Implementation guidelines.
  • Infrastructure testing on the new builds to identify potential flaws/failures from implementations before its release in production.
  • Implementing Change requests for different configuration changes within the virtual infrastructure.
  • Troubleshooting vSphere performance related issues.
  • Managing/troubleshooting HP Blade servers.
  • Development of a web-based system using vSphere SDK to automate the ESX cluster builds and corresponding audits to reduce the cluster deploy time and ensure consistent configurations.
  • Execution of periodic audit checks across the infrastructure for determining VM’s on local storage, VM’s with high cpu/memory/IO usage, data stores space, orphaned vmdk’s, orphaned VM’s, VLAN inconsistencies across the datacenter, inconsistent VM configurations.
  • Maintain and monitor all VMware ESX hosts, clusters and virtual datacenters with vCenter Server.
  • Configured and Troubleshoot Virtual Center features such as vMotion, DRS and HA.

Confidential

System Administrator

Environment: s: Windows Server 2003, Windows server 2008, Linux OS, ESXi 3.5.x/4.0.x, vCenter 3.5/4.0, vSphere Client 3.5/4.0

Responsibilities:

  • Strong Skill set on ESXi 3.5 installation and configuration.
  • Strong understanding about VMware vCenter 4.0 and vSphere Client 4.0.
  • Strong understand and hands on experience on NIC’s, HBA’s, NIC teaming and Load balancing.
  • Worked on setting up of desktop systems, installing software and configuring them.
  • Installed and configured Active directory and domain services on windows servers 2003 and 2008.
  • Provided technical assistance for installation of user systems like Dell, IBM, HP and media centers.
  • Monitoring, troubleshooting and maintenance of VMware environment and infrastructure.
  • Evaluated various policy documents and test case requirements and created new test cases.
  • Monitored and updated various software updates, service packs, Patches by Patch Management.
  • Worked on creating data centers, clusters, resource pools and virtual machines with the VMware engineers.
  • Configured desktops, laptops and user group policies for the internal employees.
  • Added, deleted and updated users and configured policies and user rights.
  • Assisted in troubleshooting Server by performance monitoring for maximum uptime and network availability without any bottlenecks.
  • Configured outlook for internal employees and performed related troubleshooting.
  • Experience on outage notifications and Change management notifications.
  • Configuring DHCP and DNS on Windows server 2008.
  • Configuring of Group Policy Objects (GPO) using Group Policy Microsoft Management Console (GPMMC).

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