SUMMARY

• Around 7 years’ experience with SSCM and Active directory with expertise in administration, design and troubleshooting. SMS/SCCM Engineer with unique ability to communicate and train at all levels, highly developed System Center Configuration Manager skills refined by years of successful administration and troubleshooting.
• Good experience in Azure cloud, OSD, DCM, VMware, vSphere, Perl, BAU, MBAM, Cisco UCS, XP/Win7/Win10.
• Familiarity with SDLC (Systems Development Life Cycle) standards.
• Design. Implement and maintained a WSUS 3.0 SP 2, Office 365, MSI, EMC, SCMS 2012, SCORCH 2012 environment.
• Experience in deploying clients, managing software Packages, Software distribution and software metering in a ADMT, MCSE, MCSA, SCCM environment.
• Experienced in deployment using SCCM 2012, SCCM 2007 and SMS 2003
• Experience in Cisco Security Appliance, SCSM, VDI, COTS, SCCMAdministration, IIS Administration and MSI Packaging. Created Active directory groups for the packages. And group policy object (GPO) deployments.
• Experienced in a fast paced customer satisfaction in fast paced environment with multiple SLA's.
• Researched, developed and tested Windows 7, Windows 8, Windows 10, Windows 12 and MDT and image management Deployment using MDT and AIK.
• Experience as a Network/Windows Administrator, Involving all stages of Systems engineering, including architecture, implementation, and testing.
• Experienced in Deployment and Patch Management (BigFix, PGP, Altiris, MS SCCM).
• Operating System design and development for Windows 7, 8, 10, 12 and OS X.
• Troubleshoot the SCCMclient and provide 3rd level support for issues related to SCCMclient functionality including Windows, WMI and SCCMclient issues.
• Experience in packaging an applications for Lockdown Environment, AppV 5, NetApp, Citrix XenApp 7 & SDK Environment.
• Storage Support: NTFS, REFS, FAT, DRS, DFS, GPT, FDS, MBR, SAN, NAS, ISCSI.
• Provided guidance to customers around Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT & MDOP), and User State Migration Tool (USMT).
• Provided infrastructure and design guidance for setting up and maintaining SCCMenvironments.
• Strong experience in Scripting. Extensively used VBScripts, JScripts, WinBatch, Batch, Wise Scripts, PowerShell and MOF files when necessary.

TECHNICAL SKILLS

Operating systems: Windows 12/10 /8.1 /8 /7 / Vista / XP / / 2003 Servers, Linux, Apple Mac OS.

Deployment Tools: SCCM 2012, SCCM 2007, SMS 2003 and MDT2012

Mobile Devices: Panasonic, Motion tablets, Dell, HP, Lenovo

Other Tools: LAN, SAN, WAN, MOF, VPN, Solaris, Altiris, HP Blade, NetIQ, Firewalls.

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Desktop/SCCM Engineer

Responsibilities:

• Administer Microsoft SCCM 2012 environment, including creating or editing security groups, application deployments (collections, advertisements, task sequences, and PowerShell scripts), patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure.
• Implemented solution to eliminate duplicate SCCM GUID’S thus creating client stability and integrity.
• Mitigated and repaired misconfigured SCCM site setting (Application host file/IIS/Distribution point issues, Hardware inventory and Software inventory misconfigurations and elimination of unused SCCM site roles).
• Provided infrastructure and design guidance for setting up and maintaining SCCM environments.
• Worked with Network Security team to ensure proper SCCM ports where implemented. Created Microsoft Windows Installer packages using Wise Package Studio and Admin Studio. Advertised and managed packages and collections in SCCM environment.
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM.
• Responsible for troubleshooting and maintaining overall client and server health for entire SCCM infrastructure.
• Insure that desktop/laptop equipment will function properly with Windows 7.
• Analyzing and applying patches, service packs, and infrastructure updates.
• Insure that desktop/laptop meet Windows 7 hardware requirements.
• Worked with Linux/Windows/VMWare network that supported a customer service parts database and development network. Overall responsibility for mail, development, and virtual systems.
• Producing and maintaining documentation for supported systems including architecture diagrams, technical specifications, and detailed design documents.
• Supporting database administrators and developers in deploying related solutions (e.g., custom web parts and stand - alone solutions).
• Developed process to patch and support nearly 80,000 clients using Software Updates Management in SCCM.
• Installed patches and packages as needed, installed and configured new hard drives and memory.
• Tracked the licensing and installation of software through reports provided by Symantec Ghost Console and Bigfix Management Console.
• Responsible for Bit locker full disk encryption management and imaging mobile devices using Clonezilla servers.
• Troubleshooting related problems including BGP, RIP routing and L2/L3 support related network problems.
• Responsible for creating packages and deploying by using IBM Endpoint Manager (Bigfix).
• Managing and creating Collections for various Projects.
• Experience in writing monitoring/start upshell scriptsfor unix and batch scripts for windows.
• Oversaw group policy and reviewed existing polices and proposed changes to increase performance and efficiency.
• Created custom installation packages of pre-installed software to allow for software to be deployed using group policies.
• Developed organizational units in Active Directory (AD) and managed user security with group policies.
• Responsible for the planning and deployment of upgrading a Windows NT4 environment to an Active Directory environment
• Used Powershell, Linux, VB scripts and Authoring tools to tune SCOM & SCSM management systems.
• Configured SCOM client and reporting for SCCM environment.
• Responsible for building SCCM server.
• Worked with Azure cloud and Configuring Discovery.
• Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.
• Responsible for duties include managing PGPpublic key exchanges.
• Collecting Hardware & Software Inventory.
• Maintaining network and data security usingBigFix.
• Creating Packages for various software Installation through SMS Server.
• Planned and executed on Active Directory computer migration to new forest.
• Provided guidance to customers around Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT).
• Customized packaging for software installations using AdminStudio, Wise, Powershell, and VBScript.
• Microsoft SCCM 2012 troubleshooting, installation of applications, backup, recovery & disaster recovery.
• Designed, implemented and documented WSUS/SUP solution for Microsoft Security patch compliance.
• Packaged, advertised and deployed third party security updates.

Confidential, Stamford, CT

System Admin

Responsibilities:

• Architect, Design and Implementation of System Center Orchestrator 2012 (Scorch): Configuration Manager, Operations Manager, Orchestrator, and Service Manager.
• Installation and Configuration of SCCM 2007 / SCCM 2012 CAS, primary and secondary sites at different locations for Patch management, Software Distribution, Hardware/Software Inventory and Operating System Deployment and for other features.
• Engineering solution with PowerCLI and Orchestrator to reclaim unused vSphere resources.
• Assisted in designing and implementation of upgraded and modifications to existing Altiris workflow applications.
• Experienced with managing SCCM 2012 / SCCM 2007 in a multi-site environment including the ability to troubleshoot all aspects of SMS /SCCM via analyzing log files on both Site server and clients
• String understanding of PCI DSS requirements including application level security standards and best practice.
• Implementation of SUP server & SCCM server. Requirement was to maintain central database of hardware & software inventory, IBM ubercode deploying software’s / security patches etc.
• Background administering Active Directory and Microsoft Exchange Server
• Design and ImplementedVMware EFXi 5.x with AppV 5.0for Virtual desktop deployments.
• Responsible for managing POC & PCI compliance assessments.
• Worked on SCEP, ECO Systems, SAN, Mobile applications, Apple Mac Imaging (NetBoot/ Deploy Studio), Security Standards, H/D encryption software for both Windows and Mac (Bitlocker, SEE/PGP, Winmagic/ FileVault/TrueCrypt) deployment from OS X Server 10.5.6 (OSX86),
• Comfortable with infrastructure of Active Director utilizing standard practices strategies and protocols.
• Implemented improvement procedures on Microsoft SCOM based systems.
• Maintaining performance with the Windows bit & windows 2010 file server.
• Generating hardware and software Inventory Reports using SMS Server.
• Maintaining and Monitoring the DC, DSS, DNS, DHCP and Exchange Servers and FTP Servers.
• Maintained servers are include file server, printer server, IIS web server, WINS Server, DHCP Server, SCCM Server WSUS, McAfee Endpoint Protection Anti-Virus server, WSUS Backend / Bridgehead Exchange server and other application servers.
• Managing maintenance tasks deletion of old discovery data, deleting old obsolete record.
• Managing and maintaining Nintex workflow & SMS Database backup.
• Provided third level help desk support for problems relating to Active Directory.
• Through knowledge of patching tool like IBM Tivoli End Point manager (BigFix), WSUS server.
• Working with L2/L3 desktop support, Client Status Reporting in Configuration Manager 2007 R2
• Experience in Operating System/Office systems, UEV templates, UAT, Deployment, Migration.
• Deploying and Configuring new sites Servers and roles.
• Deploying, Administering and Maintaining Windiows 10 & SCCM 2012infrastructure.
• Monitor Diagnose and remediate of SCCM client/server problems.
• Writing TSQL, SQL & WQL Queries.
• ITIL & ITSM Process oriented Projects and Solutions delivery.

Confidential, Charlotte, NC

SCCM Engineer

Responsibilities:

• Upgraded the organization from System Centre Configuration Manager (SCCM) 2007 to a SCCM 2012 implementation. Continued maintenance of SCCM 2012 with periodic upgrades through SCCM 2012 R2 CU4.
• Managed and lead the development and configuration of BMC Remedy ITSM applications and process definitions.
• Knowledge of UNIX WebSphere and Active Director.
• Creating a test Environmentin Citrix Netscaler or VMwarefor Production Team to test their applications.
• Responsible for creating and maintaining the new LDAP OU, Groups, Schema and attributes.
• Automation specialist utilizing System Centre Orchestrator (SCORCH) and custom scripts to eliminate human error and increase consistency by automate repeatable tasks and processes.
• Implemented a Windows 7 x64 deployment using SCCM 2012 / MDT 2012 including the installation of applications based on business role. Utilized this method to update over 80% of the 8500 workstations.
• Developed and distributed a Windows 8.1 tablet for use by mobile executives. Presently working on a similar Windows 10 tablet.
• Monitor/Optimize/Troubleshoot SCCM Infrastructure
• Create SSRS Reports, LUNs, ADR's, Full SCCM support and Remediation's.
• Patch Management worked on integration and support of health care related applications including Logician, OR Manager and Epic.
• Maintaining network and data security usingBigFix which is migrated to SCCMand, Setting up SSH and SCP features between SUN systems and other UNIX hosts.
• Performed gap analysis and prepared reports to identify applications and business processes that fell short of PCI standards.
• Troubleshoot Dell laptops and tablets, configure local and network printers, encrypt hard drives using bitlocker,
• Maintain and service network of 325 desktops, 13x 98 DELL Workstations.
• Developed, upgraded and reviewed all SCOM console for security purpose.
• Enable enterprise applications on mobile systems.
• Setup and Managed Symantec Endpoint Protection Server by entire Domain level Protected
• Implementation of TCP/IP and related Sevices-DHCP/DNS/LANDeskWINS.
• Scripted, implemented and tested unattended installation application packages for business and technology products using tools such as Wise Package Studio, Altiris, GHOST, ORCA.
• Implementation of name Resolution using WINS and DNS in TCP/IP environment.
• Develops, maintains and provides ongoing support of the Enterprise PC image.
• Creating complex query-based user and computer collections
• Perform Software Packaging and distribution, Metering, Software and Hardware Inventory
• Automated patching in a diverse geographical environment
• Perform OS image creation and automated delivery of image.

Confidential, Austin, TX

System Analyst III

Responsibilities:

• Fostered performance related complex issues relating to Enterprise Server Products like System Management.
• Responsible for the design and implementation/Migration of SCCM 2012 R2 CU3 Environment from SCCM 2007.
• Server, SCOM 2012, and System Center Configuration Manager 2007.
• Implemented 1E Wakeup, Night watchman, IBCM and Nomad products in the SCCM infrastructure..
• Scripted, implemented and tested unattended installation application packages for business and technology products using tools such as Wise Package Studio and ORCA.
• Addressed the most complex and challenging problems.
• Channeled best practices for using the products for optimum performance.
• Facilitated in-depth troubleshooting skills and very good understanding of the product.
• Earned high customer focus and resolved time bound issues, responded quickly, clearly, and concisely to difficult or challenging questions, by ensuring the right resources were engaged to resolve difficult customer issues.
• Functioned in strict timeframes and maintained very high SLT’s and feedbacks.

Confidential, Los Angeles, LA

Desktop Engineer

Responsibilities:

• Resolving /Maintain performance with the Windows 2003 file server.
• Upgraded file servers to Windows Server 2003 from Windows 2000.
• Responsible for all requests/purchases of all computer related equipment.
• Create/Disable User Active Directory Accounts.
• Create/Disable User Exchange Server Accounts.
• Maintain File Server Win2003/User Disk Quotas.
• Installation of Windows File Server, Including Raid 5 Controller.
• Dell Power Edge File Server Utilized 3600 Series
• Run Backup Exec Tapes for File Server.
• Restoring Mail Box’s Including Exchange Server settings.
• Install Corporate Image and Deploy Laptop/PC’s.
• Full End User Computer Service and Support.
• Troubleshooting recalcitrant copiers and faxes.
• Installation and Maintenance of Computer Hardware, Software and Communication Equipment.

Confidential

Associate Engineer

Responsibilities:

• Managed Microsoft SCCM deployments in a large-scale global environment of 50,000+ users.
• Advertised and managed packages and collections in SCCM environment.
• Deployed Secondary sites.
• Responsible for the deployment and rollout of various Patch and Software packages to workstations and servers utilizing SCCM Console and DUS.
• Created Tasks and collections and updating distribution points for package deployment.
• Created software Package Library in SMS Console.
• Approved or Rejected software Pilot.
• Created defined collections in SMS Console.
• Created Distribution Server Points in SMS.
• Created and Updated all Advertisements in SMS.
• Maintained SMS directories on our Server Environment.