Summary

Over ten years of experience as a Communication professional with experience in senior administrative functions. Strengths include being detailed- oriented, multi- tasked, and creative. Strong reputation for productivity, complex problem resolution and professionalism, solution oriented with an eye toward bottom line results. Excellent communicator able to explain complex concepts and ideas to individuals.

Skills

Professional Experience

Confidential

• Collaborate with the hiring managers to determine staffing requirements
• Manage full cycle recruiting process to meet the various staffing goals across all levels
• Maintain candidate information in the internal database
• Develop recruiting strategies to attract quality candidates
• Successfully source and qualify potential employees
• Prepare job offer letters, and present to candidates
• Perform reference checks
• Attend job fairs
• Provide monthly reports of all activities
• Efficiently and effectively fill open positions
• Regular follow up with the respective hiring managers and candidates to ensure timeliness of recruitment process

Confidential

• Manage internal Quality Management System
• Maintain and report metrics for the quality assurance department that measure release quality, adherence, and productivity, and identify improvements
• Quality management training
• Summarize quality trends that will increase the quality of service provided by the organization
• Communicate with stakeholders regarding audit findings
• Conduct and support internal and external audits for the quality assurance department
• Assist in the implementation, maintenance, and education of quality assurance
• Proactively identify areas for improvements and support execution of process improvement plans
• Schedule, plan, and lead internal audits of the systems/teams
• Provide operational support to programs through execution of quality management plan, to include providing support to program process improvement initiatives.
• Assemble, create, and present management review to C level executives

Confidential

• Successful preparation OFCCP desk audit
• OFCCP compliance regulations
• HRIS administrator
• Provide HR new hires with ADP Training ATS
• Maintain ATS, company careers page, job boards, diversity boards
• Assist with Offer request, draft offer letters, and on boarding
• Create position descriptions
• Limited payroll processing
• Maintain employee files
• Identify, coordinate, and participate in job fairs
• Full Life cycle recruiting as needed
• Utilize and maintain multiple outlets to secure candidates - applicant tracking, email, job boards, social networks and recruiting websites
• Sent and corresponded to emails to candidates and internal personnel

Confidential

• Maintain internal Course Catalog
• Manage the tracking/completion/certification of training attended by employees
• Analyze appraisals and assessments and provide reports to management
• Assist in preparing and updating PowerPoint presentations, training exercises, surveys, evaluations assessments
• Maintain the internal training calendar using MS Outlook
• Provide employee learner plan reports and exception reports to management on a regular basis
• Provide data for ISO Certification tracking metrics monthly
• Maintain training facilities/equipment to ensure quality and on-time delivery of scheduled courses
• Uploading new resumes into Applicant Tracking System
• Create, edit, and maintaining Job Order information within Pointwing and internet Job Portals
• Schedule candidate interviews, conducting initial phone screens, assist with reference checking
• Interact daily with candidates, clients, and the recruiting team members by phone and email

Confidential

• Provided administrative support to GM, management team and staff members.
• Prepared responses to correspondence containing routine inquiries.
• Explained company personnel policies, benefits, and procedures to employees or job applicants
• Examined employee files to answer inquiries and provide information for personnel actions.
• Computed wages and deductions for employees
• Answered questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
• Planned and facilitated broad range of administrative functions including travel arrangements, calendar management, and business correspondence and outlining agendas for various functions and meetings.
• Set up meetings for company executives and general office i.e. Weekly manager meeting, Board of Directors, and Monthly Staff meetings in Outlook
• Created and maintained superb customer and vendor relationships.
• Created/update presentations in Power Point.
• Processed monthly expense reports reflecting supporting documents and budget code indexes/cash advances for employees.
• Prepared invoice forms for payment/Check request vouchers

Confidential

• Prepared invoices
• Assisted and managed accounts MAS 200, QuickBooks
• Performed collection calls to customers for dues
• Drafted letters and memos for collections
• Processed returned merchandise
• Posted daily checks, processed orders and credit card payments
• Filed new client packages and checks, invoices, and claims for returns
• Operate multi-line phone to route calls and take accurate messages
• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work
• Prepare agendas and make arrangements for committee, board, and other meetings.