SUMMARY

• A seasoned Information Technology professional wif a broad spectrum of technology experience across global public and private sectors.
• Highly accomplished, driven, excellent work ethic and successful Information Technology track record wif more TEMPthan 15+ years of global enterprise infrastructure experience in various industries.

CORE COMPETENCIES

• Data Center/NOC SupportBackup Exec 2015/VEEAM Availability Suite v9/Veritas
• Tier 3 Help Desk/Infrastructure SupportCloud Computing (DaaS/SaaS)/Bit9+Carbon Black Security
• ITIL v3 Foundation Best PracticesWSUS v3.0
• Remedy/Track - IT/ServiceNow Ticketing SolutionsCitrix XenApp v6.x/Citrix EdgeSight v5.4
• VMware vSphere v6.x/VMware Horizon 7 VDICisco AnyConnect Secure Mobility/Checkpoint VPN Solutions
• Microsoft 2012 R2 Hyper-VRSA SECUREID/ SMS Passcode
• Office 365/Skype for Business MigrationsSolarWinds Orion/SCOM Operations Manager 2016

PROFESSIONAL EXPERIENCE

Confidential, CA

Citrix XenAPP / vSphere / VDI Systems Administrator

Responsibilities:

• Administered and supported VMware Horizon View v6.x VDI and Citrix XenApp v6.x environments
• Provided high level technical support for Citrix XenApp v6.x and vSphere 6.x internal users and external VPN users
• Coordinated wif VMware Pre/Post Sales technical engineers to work through Citrix XenApp to VMware migration issues
• Responsible for system administration including Active Directory, Group Policies and user account management
• Supported vSphere vCenter v6.x virtual machines, performance monitoring, user management and CPU load issues
• Researched and resolved complex VDI/CitrixXenApp and VMware technical issues escalated from Tier I service desk

Confidential, CA

Systems Administrator (Consultant)

Responsibilities:

• Assessed and evaluated current computing infrastructure; evaluated, documented and tested network services and devices
• Monitored, tuned, sets standards and maintains a range of computer network components and systems
• Performed configuration and management of network equipment including Cisco routers, switches and VPNs
• Provides knowledgeable consulting, technical guidance and leadership to developers and senior management
• Provided a proactive capacity planning model to support business decisions for VMware and Citrix computing solutions

Confidential, CA

Global Systems Administrator (Staff)

Responsibilities:

• Direct responsibility of auditing, maintaining asset/license management and user software licensing via LANDesk
• Led worldwide Roll-out migration from Cisco Systems AnyCconnect to Checkpoint VPN Client
• Managed Citrix XenApp Systems Published Applications & XenApp v5.x infrastructure
• Direct responsibility for migrating from VMware vSphere v5.x to Microsoft Windows 2012 R2 Hyper-V
• Coordinated senior technical support for migration from Microsoft Office 2013 to Office 365 Cloud (Hybrid)
• Administered Active Directory/GPO globally and monitored domain controllers wif AD Replication Status Tool

Confidential, San Diego, CA

Senior Systems Administrator (Consultant)

Responsibilities:

• Responsible for global network system administration, HP (SIM) server monitoring and patch management
• Responsible for software licensing and asset management via ServiceNow based on ITIL v3 standards
• Rolled out and deployed Windows 10 desktop/Windows 2012 R2 server hardware/software applications
• Provided Tier 3rd Help Desk support for Windows 7via Track-it Help Desk ticketing system
• Developed Windows Deployment Services PXE boot imaging and SCCM 2012 application delivery
• Provided global network system administration for Office 365, Active Directory Single Forest-Multiple Domain

Confidential, Atlanta, GA

Senior Systems Administrator

Responsibilities:

• Provided senior level server technical support to external clients via Remote Assist/Remote Desktop Protocol
• Managed client’s backup/tape rotation schedule using IBM Spectrum Protect (formerly Tivoli Storage Manager)
• Responsible for software repository via SCCM (Systems Center Configuration Manager)
• Troubleshoot application issues wif Citrix Presentation Server v4.x and XenApp v5.x external client environments
• Performed large-scale VMware P2V/I2V/V2V Server-Image consolidation via PlateSpin and VMware Converter v5.5
• Travelled internationally to perform P2V migrations to IBM Integrated Technology delivery centers

Confidential, Huntley, IL

Senior Network Administrator (Consultant)

Responsibilities:

• Managed and maintained HP DL Series servers in a virtualized and traditional environment
• Configured VMware v4.x virtual systems for high availability, recovery, failover & DRS load balancing
• Diagnosed and resolved complex back office software applications, Windows 2008 server, VPN and networking issues
• Created and maintained written and documented procedures; developed written technical documentation as needed
• Provided 3rd Tier Help Desk technical support for Citrix thin client desktop installations
• Ensured systems were updated through regular patch management process to deploy using WSUS v3.0
• Acted as SME for Network/System Administrators & Desktop Technicians for Tier 3 Help Desk support

Confidential, Chicago, IL

Senior Technical Specialist (Staff)

Responsibilities:

• Responsible for rollout, build and configuration of VMware ESX v3.x, HA, DRS & vMotion
• Responsible for VMware infrastructure v3.x and P2V Migrations-Windows server 2003/2008 R2
• Installed and administered VMware v3.x ESX servers, Virtual Center v2.x
• Installed and configured MDSE and MS SQL Server 2005 SP2 Databases to support VMware Dev/Prod
• Performed 3rd Tier Help Desk role to resolve BMC Remedy tickets, Sage ACT CRM sales tracking
• Traveled nationally to quickly analyze resource usage patterns for 13K desktops/virtualization rollout

Confidential, Austin, TX

Systems Administrator Consultant (Consultant)

Responsibilities:

• International travel to client sites for application owner assessments, interviews and data reconciliation
• Responsible for administering (VMware ESX v3.x-VMotion, VMFS file system upgrades, Virtual Center
• Performed remote VMware Converter, PlateSpin P2V (Physical to Virtual, IBM AIX LPAR's) migrations
• Responsible for decommissioning post P2V migration of physical servers in global data centers & NOC’s
• Coordinated wif Lead Architects to develop server consolidation migration plans
• Collected data to produce high level HP Blade server consolidation and architectural maps for project design

Confidential, Glenview, IL

Systems Administrator (Consultant)

Responsibilities:

• Installed and configured: Symantec Backup Exec * Oracle 9i * EMC Navisphere Storage Management * EMC Powerpath
• Resolved minimum 50 inbound Help Desk issues from internal Sales team per day
• Administered VERITAS NetBackup rotation schedules, retention policies and full backups of HP-UX and SUN systems
• Rolled out and administered VMware v2. x. Responsible for VMware guest and SAN provisioning
• Installed and configured VMware Virtual Center v.1.x- MS SQL 2005 Database
• Responsible for asset inventory and application packaging wif LANDESK Management Suite

Confidential, Elmhurst, IL

Senior Support Engineer (Staff)

Responsibilities:

• Supported dual messaging of pre migration Lotus Notes and MS Exchange 2003, MS Outlook client
• Responsible for monitoring LANDesk Change and Configuration Management systems
• Managed hardware assets, application packaging, and management reporting
• Responsible for installing and supporting WINS server to reduce network traffic
• Researched server/desktop/laptop issues for Citrix MetaFrame XP/WIN 2K connectivity issues
• Provided Tier 3 Help desk support for more TEMPthan 2000+ users via BMC Remedy ticketing system