PROFESSIONAL GOAL

Seeking a position as an Operations Analyst or Systems Analyst on day shift with Computer Operations Support, Production Control or Infrastsructure utilizing my skillsets with CA-ESP, DB2, Mainframe Batch, Client Services and change management that offers a challenging environment with an opportunity to expand my knowledge base and become a vital part of the organization.

5/2011 to Present, Confidential.
Associate Operations Analyst

• ESP Workstation 5.5, Build 52 and CA Workstation Automation 11.3 (successor to ESP).
• VSE system, utilizing 3490-/E and 3590/E tapes and tape drives, including drive manipulation.
• Working knowledge of VM/Ware.
• IBM z/Os 1.12, using Zephyr Passport 2010 Sessions
• Utilized Business Availability Center, Service Center and HP Sitescope, while using replication standards and pre-determined escalation procedures.
• Created incident reports using RequestIT Incident Management Applications and HP Openview Service Center.
• Numerous IPL\'s on different systems, utilizing remote consoles and HMC.
• IBM Enterprise Automated Tape Library Specialist.
• TWS, including SAR and Flasher, OPC and Mainview.
• Sharepoint (process documentation)
• ServeRaid Manager
• IBM Remote Supervisor Adapter II (RSA)
• IBM Totalstorage v. 8872
• Involved in new releases using ESP batch and other tools
• IPL\'s for multiple systems, including Disaster Recovery, Production, Test and development.
• Trained on both midwest and east coast IBM systems

5/2010 to 5/2011, Confidential
SENIOR TECHNICAL SUPPORT SPECIALIST

• Assisted in the planning of required classes for future technical mainframe usage. Also assisted in mentoring and training of other colleagues.
• Created numerous new documentation relating to mainframe usage.
• Modified and generated monthly and quarterly reports using SQL program.
• Provide supplemental Help Desk support.
• Initiated problem tickets in a timely manner and ensured that they contained an accurate description of events that affected the efficient operation of systems using Magic Service Desk 9.
• Ensured that all problem tickets were resolved according to Incident Management procedure and accuracy.
• Provided Level 2 support for more complex issues on Z/oS 1.10 and JCL issues.
• Utilized Unix for running manual jobs and checking proper completion of manual jobs.
• Monitoring of in house monitoring applications, including server maintenance applications, SiteScope and TM art.
• Monitoring mainframe jobs to proper completion, including JCL restarts andoverrides, including editing control members.
• Provided Level 2 ESP Support for programmers and client service personnel.
• Applied skills using ESP Desktop Client R 2.0 SP2 and ESP workstation.
• Provided NDM and Connect:Direct support.
• Utilized Putty application MK (Manufacturing Knowledge) to initiate manual jobs, application locks, etc. and ensure proper  completion of jobs on mainframe and in ESP Workstation.
• Special projects as assigned.

3/2008 to Present, Confidential
SENIOR COMPUTER OPERATIONS SPECIALIST

• Used MVS/JCL to diagnose, troubleshoot and restart jobs, using restart parameters such as Temp, SQL errors, space, DD, and condition parameters, including production control, editing control members.
• Tier I support for NDM respools and work order requests.
• Used Omegamon II and CA Sysview to monitor CPU, LPAR and contention usage.
• Used Magic Service Desk 9 to assign, write and close trouble tickets.
• Used Patrol/SIM to monitor errors (in-house – similar to Microsoft Operations Manager).
• Used Cybermation ESP 4.5, combined with IBM Z/oS z/09 and z/10 with experience with CA-TPX 5.1 session management.
• Used Putty to check for completion or errors on AIX platform running in mainframe environment.
• Trac Processing
• Monitored execution and job contention using remote consoles, TSO and ESP.
• NSCC (DTCC) Processing
• Responsible for Phonemails, etc.
• Involved in numerous COC’s, bridge calls and Conference Calls.
• Also assisted in mentoring and training of other colleagues.
• Call center experience.

4/2007 to 2/2008, Confidential
COMPUTER OPERATOR II

• Tape backups for IBM 3490, 3590, Scalar i2000 and special backups, including Commvault and virtual tape libraries.
• Management of the physical data storage library using VytalNet VTMS application and CommVault.
• Assisted in the implementation of a new ReQuest Media Manager (RQMM) application for tape storage company.
• 24/7 monitoring and troubleshooting of the MVS, CICS systems environment using Z/OS Mainframe 2094 via the use of 9074 emulators and HMC consoles, including Tivoli Workload Scheduler 8.3, Tivoli Job Scheduling Console 1.4 and OPC, including data transmission (EDI) support.
• Deployment of compliant code and content to the ARU UNIX systems using Dimensions web deployment software applications (e-commerce).
• Monitoring of inbound data transmissions by business partners.
• Monitor internal websites for availability and performance using in-house web-based maintenance application and Dimensions PC Client.
• Provide supplemental Help Desk support evening, weekends and Holidays.
• Monitor job contention using Microsoft Operations Manager.
• Experience with BigIP, NetIQ and other failover applications.

4/2006 to 4/2007, Confidential 
United Samsco, L.P.
FIELD SERVICE REPRESENTATIVE

• Company was merged from United Samsco into Crossmark in 2007
• Assist in Inventory Control using AS400 system.
• Involved in many process improvements, marketing changes, and store improvements
• Assisted management and store staff in proper ordering strategies.
• Acted as client service rep/liason between store and product vendor for best marketing and sales.

8/2000 to 1/2006, Confidential
 COMPUTER OPERATOR

• Provide first tier client support to problems when they occur and coordinate problem resolution activities .
• Performed daily scheduled tasks using Windows/AIX platforms including SQL Enterprise 2000 recycles.
• Provide help to users concerning processing issues in Windows/AIX environment.
• Aided in the training of new personnel.
• Initiated procedures to processing problems using AIX/Windows.
• Initiated problem tickets in a timely manner and ensured that they contained an accurate description of events that affected the efficient  operation of systems using MS Access in-house database.
• Monitored network using AT&T SNMP Frame Relay Application.
• Enforced all physical and logical security policies and procedures.
• Aided in the production of new procedures for more efficiency using AIX.
• Maintained physical “media” libraries.
• Served as Lead Night Operator for one year.

 HELP DESK ANALYST

• Assisted in the design and implementation of new help desk using Lotus Notes in-house database.
• Completed calls increased from 50% to 95% weekly.
• Received Letter of Recommendation from Child Health Corporation of America.

12/1998 to 3/2000, Confidential
 ANNUITY ADMINISTRATOR

• Utilized customer service skills and quick thinking abilities while discussing policy requirements for state and federal regulations on forms needed  without further research and consultation.
• Demonstrated careful attention to detail, applied quality control to output of policies to agents and policyholders.
  

10/1997 to 10/1998, Confidential
 DIAMOND SYSTEM SPECIALIST

• Expected technical skills in giving User Support and training on in-house (Diamond) Database.
• Maintained files and tables in Diamond Database.
• Generated daily, weekly and monthly reports.

At Confidential:

• Served in all shifts, including lead night operator.
• Assisted in the production of new procedures to make job more efficient.
• Received numerous letters regarding improving department’s overall reputation.

At Confidential:

• Exceeded the learning curve in TWS training on IBM Z/OS.

At Confidential:

• Promoted laterally to two high-visibility clients after six months simultaneously.
• Exceeded learning curve in training.
• Completed all courses for promotion to Analyst.
• Performed job duties for Analyst position on regular basis.
• Scored in high eschelon of customer service scorecard.

At Confidential:

• Point of contact for ESP/Mainframe issues.
• Assisted in training and mentoring of other associates with Mainframe issues, including assisting in deciding the required class schedule for team.
• Assisted in the consolidation of two PCI compliant data centers and operation support teams.
• Completed all required courses within six months.
• Scored in high end of Annual Review process.
• Incident Management certified (internal).
• PCI Comliant Data Center.

At Confidential:

• Assisted in the virtualization of a 3-location data center to make all 3 more proactive and work together as one.

EDUCATION

Relevant Courses: TS7700 Library Operations Overview
Emphasis: Incident Management/Computer Operations
Relevant Courses: Intermediate SQL
Introduction to Easytrieve
Valuing Diversity
Adapting to Change
Attitude Awareness
3270 Report Management System (RPMS)

Emphasis: Computer Operations
Relevant Courses: Basic MVS/JCL programming,
DB2 Overview for Programmers,
File-Aid Batch
File-Aid SPF,
File-Aid DB2,
Introduction to SQL,
JCL for Business Associates,
MF Tools for Business Associates, Part I, 2 and 3 (all) 
Powerselect 101 (unix)

Certification:

System z Associate Certificate

Major: Computer Science Emphasis: Computer Programming
Relevant Courses: COBOL, Advanced COBOL Programming; Basic, 
Advanced Basic, Advanced Basic Programming.