Senior Application Administrator Resume

OBJECTIVE

Scaling new heights of success and leaving a mark of excellence in assignments which involve analytical capabilities and professional growth.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Senior Application Administrator

Responsibilities:

Upgrade Avaya Interactive Response to Experience Portal 6.0
Implementation of Tomcat 6.
Upgrade Tomcat 6 to Tomcat 7 with additional capacity (30+ servers)
Upgrade Linux 6 - 32 bit to Linux 7 - 64 bit
Upgrade Java 6 to Java 7
Upgrade Avaya Call Management System R16 to R17
Upgrade 1200+ Call Masters Telephone to IP Phone 9611 & 9650
Certificate Upgrade on IVR Application Servers
Optimization of Application Servers
PCI Compliance and security Updates in IVR Platforms & Application Servers
Implementation of Redundant IVR Environment in terms of Physical/Virtual and Geographical
Implementation of IVR DR Setup
Implementation of Monitoring Tools
Implementation of EPM External Database
New Application IVR Solution Design, Testing, Deployment and Production Support
Agent Management, Routing Management
IVR Application setup in ACD
Voice traffic failover to Disaster Recovery Site during outage
Application Design and Re-Structuring
Analysis of Automation Tool Development
Solution Discovery for Integrating Third Party Applications
Impact Analysis on IVR/CTI environment for Every CR
User Acceptance Testing
Enhancements in IVR/CTI to accommodate new products
Manages 100+ servers to handle Contact Centre Services

Confidential

Software Engineer

Responsibilities:

Involved in new IVR Call Flow Designing, Analysis, Development, Testing and Implementation of multilingual IVR Application with various Backend Hosts, Documentation and Production support of Abudhabi Commercial Bank IVR applications running on AVAYA Voice Portal.
Integration of AIC, MicrosoftSQL, WebSphere 7.0.0.17, Host Security Module, TIBCO ESB.

Confidential

Software Engineer

Responsibilities:

Involved in new IVR call flow implementation for Dialog Telekom, Srilanka using Avaya Dialog Designer.
3 localization Bundle - English, Tamil, Sinhala implemented in Dialog IVR
Involved in Development, Functional/Unit testing, System Integration Testing, User Acceptance testing of IVR application.
IVR integration with other systems like SMS Gateway server, Email Server, FAX server
SNMP configuration to send trap in case of host failure
Avaya DD application integrated with IC server to pass customer data for Agent screenpop
Avaya Voice Portal IVR Speech Recognition, integrated with Nuance Recognizer for Airtel Bharti DTH, India
Installation and Implementation of Avaya EPMs, MPPs, Application Servers in 22 sites for Uninor Telecom, India

Confidential

Technical Support Engineer

Responsibilities: