SKILL SUMMARY

Administration of NT (3.51-4.0) 2000/2003 server, IIS, Novell (3.11-4.11), SUSE 8/9, SCO Unix, CITRIX, Linux, Exchange 2000, NetApp, and Sun

Desktop Support of Microsoft OS (3.11, 95, 98,NT, ME, XP), OS/2, MS Office

Other technical strengths include TCP/IP, MS Exchange, Cisco routers/hubs, SMS, HTML design, Web servers, firewalls, telephony, Lotus Notes, and Veritas tape backup.

Hardware: Dell Poweredge servers as well as desktops, Compaq, HP, IBM, Sun, Gateway, and Macintosh blades/servers/desktops, rack-mounted as well as towers. Supported Cisco routers, firewalls, and many other hardware devices.

WORK EXPERIENCE
11/07-08/09 Confidential
IT Consultant/Instructor/Sales Lead
Taught classes through out the country on various NetApp products and services to NetApp customers and individuals as well as assist in the development of new courses. Produced a marketing plan for our new business venture to offer to local and national customers. Researched and developed entire packages for clients I.T. solutions including storage, VOIP, email, security, and desktop/server maintenance and upkeep.

08/07-11/07
Independent Contractor
Worked with several local companies providing support, installation, upgrades, and training to end users.

07/07-08/07
Team Lead Easter Seals of NC 
(1 month contract) Lead a team of 8 through the state of North Carolina posting updates and making repairs to the Easter Seals Network. Desktops and servers and taking inventory of all hardware and software in over 20 different locations and offices. Various different versions of windows and an assortment of hardware.

02/07-07/07 Confidential
Network Admin/IIS admin
Responsible for co-ordination of web site transition of multiple state websites over to newly built Windows 2003 servers with SAN storage. Basic responsibilities include, configuring new servers and san device, replicating customers websites and information over to new boxes, contacting and working with customers for testing and finally supporting sites and assisting the customers after move is completed.

06/06-02/07 -Confidential
Network Engineer/Technical Support Perimeter Networking.
Basic network/circuit troubleshooting at a 24/7 NOC. Monitor various circuits and security levels and take the necessary steps to repair the equipment upon failure. Part of the job is to interact with the customers and telecom companys via email and/or phone depending on the situation.

08/05-06/06- Confidential
Network Engineer/Technical Support
Worked on 2 separate contracts one with Websourced maintaining their current infrastructure as well as upgrades and installs to their network and desktop division ( windows 2003 and IIS , exchange on servers,and XP on desktops ). The second is with Brightline Compliance, assisting with technical support and providing improvements to their helpdesk solutions. Support of web based flash programs.

03/05 – 08/05 Confidential
Network Engineer
Supporting the North Carolina Department of Public Instruction and the educational system in regards to their statewide servers. Setting up, troubleshooting, and supporting Citrix, Windows 2000, and Windows 2003 servers and IIS servers. Maintaining remote accessibility for school systems through out the state and ensuring application compatibility through Citrix, Terminal Services, and IIS servers. Working with Dell, Compaq, and IBM Blades with various operating systems and software. Part of a team environment with individual responsibilities.

06/04-03/05 Confidential
Network Test Engineer
Tested new and existing Blade servers on various network operating systems (Windows 2000/2003, Suse 8/9, Red Hat Linux). Ensured quality performance and submitted bugs/defects. Worked with development engineers to resolve issues. Trained co-workers and new hires on procedures. Assisted whenever needed.

10/02-06/04 Confidential
Worked with several locally based companies advising and supporting current and future needs regarding networks/desktops. Supported various operating systems and network models.

2/01-9/02 Confidential
Network Engineer/Administrator
In charge of all network / computer / phone equipment. Responsible for dial-up and technical planning. Upgraded servers from NT 4 to Windows 2000. Built out Linux servers as well as Exchange 2000 server. Provided in-house end-user desktop support.

10/00-12/00 Confidential
NT Engineer
Led team of engineers in setting up new NT-based VLAN network with Dell PowerEdge servers, running Exchange, IIS, and SQL Server. Assisted with setting up Dell SAN servers. Also responsible for directing team projects for database migration onto SANs and training in house engineers on using new equipment/software.

02/00-10/00 Confidential
Network Administrator/Engineer
Provided administration on NT 4, Windows 2000, Exchange 5.5, Sun, Internet, mail, and Meridian phone system. Responsible for connectivity and server up-time for all servers. In addition, responsible for desktop support for the user community, purchases, specialized applications, and training of end users.

10/99 – 02/00 Confidential.
Lead NT Administrator
Supervised team of two other LAN administrators and served as manager of 6 desktop contractors. Supported10 local NT servers, 1 MS Exchange server, 1 Netscape Mail server, 1 IIS server, all connected to a WAN via a T1 line.
Served as first contact for all purchases, site training, upgrades, requests, and any other interests regarding the network or telephones. In charge of building new servers, desktops, and laptops and cloning images.
Involved in design and general scope of current and future network needs.
Administered MS Exchange server, IP, NT, and Netscape mail server.
Managed tasks and priorities and consulted with other vendors/contracts for current and future needs. On call 24/7.

9/97-5/98 Confidential
Network Support Technician
Responsible for troubleshooting and repair of Windows NT 4.0. Provided hardware upgrades, configurations, and maintenance. Additional technical skills utilized included TCP/IP, Cisco routers, hubs, PDCs, BDCs domains, and more. Provided Level II support and was team lead of 8 individuals.
Extensive remote troubleshooting and WAN connectivity issues. Security clearance and background check ensured.

5/97-9/97 Confidential.
Network Technician
Responsible for support and maintenance of NT, Novell, and SCO UNIX network servers. Served as assistant network administrator. In charge of supporting all internal users at the desktop level. On call 24/7.

3/96-12/96 Confidential
Internal Support
Provided customer support for hardware and software problems on IBM ThinkPads. Configured and repaired OS/2 Warp and OS/2 Connect, Web Explorer, Lotus Notes, Lotus 123, TCP/IP, MPTS, and much more.
Responsible for internal support of all ThinkPads for managers, visitors, contractors and CEOs. Supported internal users with desktop issues in either a help desk or desk-side role.

Education
Diploma Extensive technical training in networks and operating system