IT Instructor Resume

SUMMARY:

Analytical troubleshooter with complex problem solving and resolution skills
All Aspects of business ownership (accounting, admin., logistics, marketing, managerial, )
Cybersecurity, Artificial intelligence (AI) and Machine learning
Formally trained in the following: Server install & administration (Windows & RHEL ), Active Directory, Database Systems Design, Programming, Support of System Integration, Hardware/Software Installations, Maintenance, SQL Servers, Cloud/Virtualization (AWS, AZURE, VMware, VirtualBox) Unix/Linux Systems Evaluation/Analysis, Programming (HTML5, Python, Scripting) Office365 Suite (Sharepoint, Exchange)), Networking, Troubleshooting, CRM, Voip & Multi Media solutions, Scripting (Python, MPS) Cisco Networking Devices
Strong team player with excellent attention to detail acquired through previous Quality Control Work Experience

WORK EXPERIENCE:

Confidential

IT Instructor

Responsibilities:

Lead instruction and student assessment, ensuring students are working toward the competencies of course level and program learning outcomes
Maintain, develop and continuously improve online and classroom - based learning content, lab projects and assessments
Create a classroom/lab environment that is respectful of diversity and demonstrates a commitment to multiculturalism
Maintain accurate student records and reports as requested
Proactively and effectively communicate with Manager, Faculty Affairs
Adhere to the priorities, objectives and guidance of Manager, Faculty Affairs
Produce effective presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
Manage all aspects of execution and delivery of course curriculum
Manage the day-to-day activities and overall classroom experience for all participants

Confidential

Field Service Technician

Responsibilities:

Install, maintain and repair closed networks for prison systems.
Install and maintain electronic control, intercom, card access, cctv security systems, and video management systems.
Server room setup and configuration. (cable runs, rack install, Comm. Board config., punchdown config.)
Schematic and Blueprint interpretation.

Instructor/Network Administrator

Confidential

Responsibilities:

Instruct students in Confidential and Microsoft s through virtual and hands on instruction
Troubleshoot and maintain (All) computers, servers, routers and various Internet technologies used on site
Maintain record and log information within the company database
Responsible for all hardware and software installations used by the company
Primary key holder with responsibilities of securing and closing the building at night.

Confidential

Responsibilities:

Overseeing all aspects of operating an Online retail business to include: Ordering, placement/stock, inventory control, shipping/receiving, bookkeeping/accounting (QuickBooks/Microsoft Office), and advertising
Provided excellent customer service to all, including returning merchandise and responding to customer concerns

Independent Sales Distributor/Team Leader/ Digital Marketing

Confidential

Responsibilities:

Update software when necessary, educate distributors/clients on use of new program requirements, and manually install new equipment/programs/software - Sales Manager in an independent commission based environment
Troubleshoot errors resulting in resolution to properly perform essential business functions
Assist distributors/clients with all aspects of customer service, new products, placing orders, correcting orders placed in error, assist with billing questions/concerns, payments, payment arrangements, refunds
Recruit/Train new distributors on company policies, updates, and effective selling strategies

Account Sales/Manager

Confidential

Responsibilities:

Traveled frequently attempting to gain new customers by face-to-face interaction and one-on-one lawn consulting
Communicated/followed up with current and/or potential customers regarding lawn services, upselling if appropriate, and resolving any issues the customer may have using extreme detail and sense of urgency

Independent Store Owner

Confidential

Responsibilities:

Oversaw all aspects of operating a business to include: Ordering, placement/stocking, inventory control, shipping/receiving, bookkeeping/accounting (QuickBooks/Microsoft Office), and advertising
Provided excellent customer service to all, including returning merchandise and responding to customer concerns

Shipping/Receiving Coordinator

Confidential

Responsibilities:

Maintained records of all outgoing and incoming shipments to and from the warehouse
Trained new/existing employees on department policies and/or changes / Advise upper management of any issues/concerns within my department / Developed and implemented of Six Sigma and Lean manufacturing principles