SUMMARY:

• Experienced IT professional of 10+ years of business and operation delivery of multi - tier applications in the telecom industry.
• Hands-on experience in the IT business process & management consulting for various domains.
• Good track record of skills in technical coordination, design, development and testing of software applications within onsite/offshore model.
• Experience in the use ofAgile, Waterfall methodologies and Test-driven development.
• Solid Management skills demonstrated proficiency in leading and mentoring individuals to maximize productivity and forming cohesive team environment.
• Business to IT Strategy Roadmap, Solution Design and Architecture, Proof of Concepts (POC), Presentations (Solutions, Proposals, Events), Opportunity Identification and QualificationProposal Writing, Contract Negotiation, SOW, RFPs.
• Rapid Process Analysis and Optimization, Methodology Establishment (SDLC, Agile, SAFe, Waterfall, Test-Driven Development), Project Plan (Itinerary, Estimation, Communication, Risks), Portfolio, Program Management (Establishment, Execution, Monitoring), Problem Negotiation, Project Invoicing.
• Business Strategy, KPI, Business Plan, Product/Portfolio Management (Product, Services, Solutions, Pricing), SWOT, Resource Management, Staffing (Interview, Selection, Hiring, Compensation), Staff Goals/Objectives alignment to Business Plan, Staff Development (Description, Evaluation, Career Path), Team Building and Motivation, Internal/External Audits for Government and ISO 27001 Certification.

TECHNICAL KNOWLEDGE AND EXPERIENCE

Internet of Things (IOT): Strategy Roadmap, Software as a Service (SaaS), Commercial off the Shelf (COTS), Service Oriented Architecture (SOA), Web Services, XML, Development, Quality Assurance and Quality Control.

Operating Systems: Windows (9x/NT/2000/XP/Vista/7), Unix (Solaris, AIX), Linux, Mac OS X.

Open Source Solutions: Selection, Design, Development, Implementation and Management.

TECHNOLOGICAL SKILLS:

RDBMS: Oracle 10g/11g/12c, MS SQL Server 2014 (DB, PL/SQL)

Server: JBOSS 4.0.3 RC 1, Web logic 8.1 SP1, IIS

Development: VB .Net, Team Foundation ServerC#, C/C++, Java, J2EE, JSP, XML, AWS, JDBC, Kettle Pentaho

Testing/Quality Assurance Tools: HP QC/ALM, JIRA, Rally and Team Foundation Server

Platforms: Salesforce.com CRM, Vlocity managed suite of applications, Metasolv Solutions (6.0), IBM ICS 4.3, Address Assignment and Inventory Services (AAIS), Siebel, Century Product Suite (CM, CSO, CPF and CI), AWAS workbench, OSADIA, SAP Business Objects

PROFESSIONAL EXPERIENCE:

SaFE BSS/OSS System Architect

Confidential, Reston, VA

Responsibilities:

• Worked as the system team lead which managed planning, HSAs, development, quality and delivery of new and enhanced product features.
• Experience implementation of E2E from Quote to Cash including a diverse range of platforms such as Salesforce.com existing with IBM CPQ for presales, Century suite for Order provisioning, CLIPS and DROM for Operation and Inventory management and Singleview and CSG for billing.
• Completed 5 successful PI delivery of B2B products from Quote to Cash for the Legacy platform solutions with 26 features delivered to production.
• Products launch included the launch of Wavelength customers, Direct to Cloud, Metro E Enhancements and DDOS Cybersecurity features product features.
• Worked on Salesforce.com enhancements solutions to add additional wavelength service data requirements and logics
• Managed the release delivery and environment operations to align platform delivery in the lower to production environments for E2E delivery of features
• Provide solution and high level design artifacts to features impacting legacy platforms (Salesforce.com, VFO, CSP, Century, CLIPS, DROM and Singleview) for Comcast B2B Quote to Cash product
• Provided E2E quality teams for delivery of sales to cash features
• Provided HSA and review of Direct to cloud, Wavelength and created enhancement solutions to existing products to address issues or new product requirements
• Oversaw Quality strategies and in scope testing for the E2E delivery of multiple platform features
• Oversaw the technical and release strategies as well as running the implementation to delivery of features across multiple platforms such as Century, CLIPS, Singleview, CSP, CODS and SFDC as well as collaborated with different organizations as suppliers
• Worked and help implement the features of wholesale type of service for carrier wavelength products

SFDC Solutions Architect

Confidential

Responsibilities:

• Solution architect and design lead for the self-care portal (Salesforce community portal) and mobile application delivery
• Worked on providing and implementation of solutions to address delivery of MVP functionalities for the prepaid customer
• Implementation of VL cards and Omniscripts to support the self care community using Salesforce communities
• Design and delivery using Salesforce tools and resources with the integration of the VL managed application
• Worked and managed the technical delivery of user stories along with the UX architect to enhance the customer experience for the community portal with web mobile requirements.
• Defined Solution Design for the Community and Mobile Application using the salesforce community and Vlocity application frameworks
• Provided solution development guides for the Vlocity implementation and manage the development team for the Community and Mobile Application endeavors
• Omnichannel design between the CRM and End User BSS processes
• Worked on the delivered design for the self-care integration using the salesforce community platform with Vlocity product solutions. Also contributed in several enhancement proposals as well as lead point for performance activities and recommendations to the overall system
• Provided an in-depth knowledge of telecommunication industry-specific CRM solutions (e.g. Quote to Order, MACD, Order Management & Product Modeling), Process modelling tools and best practices, Project management tools and best practices, Data modelling, Systems analysis and design, Cloud Architecture, Salesforce (Force.com, Apex, VisualForce, Lightning, Wave), Performance and scalability architecture

Director of Information Technology IT Office

Confidential, San Juan, PR

Responsibilities:

• Applications integrated to provide customer information, certifications and additional finance services.
• Oversaw on-site and off-site teams of up to 20 professionals of the entire IT department from infrastructure to applications
• Developed and implemented CRM projects for the financial and retirement pension system, plan and status reports to manage project data and keep leadership informed of progress.
• Management of existing billing and CRM applications.
• Oversaw Executive and governmental reporting, analysis and process documentation to support controls and correction activities if necessary.
• Completed and Managed the Audit process in the organization to keep to continuous delivery and agreements of financial institutions for the Pension fund of Puerto Rico Government employees and the judiciary.
• Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
• Maintained close connection with project personnel to quickly identify and resolve problems
• Created and maintained customer accounts while providing exceptional service and support

Senior Quality Lead

Confidential, Herndon, VA

Responsibilities:

• Completed Requirements analysis and generation of cases
• Planning and metric generation of all quality activities of the SFDC solution
• UAT lead working with FSA end user as an SME while training, supporting and problem solving
• UAT, RBT Tester of the SFDC Ombudsman Solution
• SFDC configuration and technical functionalities to support solution of incidents
• Creation and execution of test cases to comply with the DoE quality requirements

Operations Lead DLA Supply Chain

Confidential, Reston, VA

Responsibilities:

• Managed the daily operations for the custom DLA supply chain and contract management portal.
• Planned and oversaw of delivery of enhancements and new functionalities.
• Worked with a team of developers and analysts for the business consulting of logistics metrics and reports that tracks contract performance for the DLA.
• Managed daily operations for the EDI file format translation and loading of data for tracking contracts and logistics performance.
• Completed database administrator using Oracle 11g R2 and Sqlserver
• Business Consultant for the DLA supply chain industry with the creation of parameter guidelines and new application solutions
• Migration of .Net and Oracle database environments completed
• Migration of services for the supply chain metric solution environment for system cost improvements