Desktop Administration Resume Profile

QUALIFICATIONS

Shop Manual and Factory trained experience of most office equipment including interfacing personal computers, printers, DSL modems and wireless routers in networks. Proficient in customer training on various systems and office equipment.

COMPUTER SKILLS

Experienced Dell Repair Tech on Laptops, Desktops and Servers
Windows 7, XP, 2000
Windows 2003 Server, Print Server, Active Directory
Norton Ghost, ghost4linux
IP Telephone software Pinnacle, Avaya Site Admin, Cisco Unity Connect Admin

WORK HISTORY

Confidential

Desktop Support Tier II also Central Build for the Americas to remote in and build out the Pc's for their location. This is required for new and present users install Applications using Software Distribution Utility to match their previous pc. Run USMT to transfer their profile to new pc, verify OS updates using SCCM Client Center, and Owner in AD using Service Now Gorilla and PC Toolkit - retired , addition of any special applications' needing approval or special permissions requiring a separate ticket to be generated. Desktop Support also is Break Fix this includes setup of ZTI on new Pc's and creating of Tickets Central Build retired in Service Now, Remedy - retired , repair of Pc's, telephone support, using Pinnacle, Avaya Site Administration, and Cisco Unity Connection Administration, also installation of IP phones, Voice Mail, PBX, solving problems supporting various hardware and software issues.

Confidential

Desktop Administration Tier I - III duties include, Migration to Windows 7, Decide on Dell Desktop and Laptop replacements, Imaging laptops and desktops utilizing Norton Ghost and ghost4linux, Installing required applications and updates, Deploying equipment for users, Modify user rights, Configure user file server rights, Replacing Hardware and additional memory when required, Backup user specific configuration information and data prior to replacing the existing desktop Enter machine name at PC install, Configure Print Server Printer drivers, Configure Xerox MFD Printers, Add Machine to the Enterprise Domain, Setup Network Local Printers, Setup MS Outlook email client, Talk to vendors on software install and configurations, Capture new desktop serial number and room for inventory, Capture old desktop serial number for inventory

Confidential

Responsibilities for Copier Computer Systems include

Repair customer computers and laptops with operating systems: Windows 95, 98, ME, 2000, XP and Vista. Remove any spyware, Trojans, and viruses from pc's using several anti-spyware and anti-virus software's.
Assist and install Novell Windows Servers in business and school environments. Install network cables from end to end. Install and configure DSL modems, wireless routers, and switches i.e. Linksys, 3Com, IPCop . Install HP and Panasonic MFD on Print Servers, Setup Network Local Printers on Pc's. Image workstations using Norton Ghost.

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