OBJECTIVE

The objective is to seeking a challenging position as a lead computer operator where I can utilize my experience to help reach company goals, and enhance my professional capabilities.

COMPUTER SKILLS Hardware:

• Use UNIX commands to administer and configure a UNIX system. -Install, repair and maintain computer hardware and peripheral equipment -Diagnose and resolve technical problems using customer service techniques -Safely disassemble and reassemble a computer system -Use electronics test equipment and diagnostic software to troubleshoot systems faults. -Install, configure and troubleshoot operating system software and applications. -Setup and administer a Novell NetWare network. Software:
• MS Windows Vista, MS Window 2000, MS Window XP, MS Word 2007, MS Access, MS Excel, Remedy, MS DOS, and MS PowerPoint, C , Visual Basic. Hardware: IBM PCs and Compatibles, Network Peripheral, Hard/Floppy Drives, Memory Chips, Laser Printers, CD-ROMs, USB and Various Cabling. Operating Systems:
• UNIX, MS Windows Vista, MS Window 2000, MS Window XP, Novell NetWare and Winfows NT.

Helpdesk:

• Took helpdesk calls as they related to local and global severs using the remedy software.
• -Asked questions in a courteous and professional manner to ascertain the nature of the problem.
• Listened carefully to the customers' complaint and provided detailed documentation of the so that the technicians could provide the proper solution.
• Documented all business critical issues and notified the on call technicians
• Assigned helpdesk ticket to customer for their reference, and assigned a priority status to each helpdesk ticket generated. Ex. Low, medium, High Critical .
• Updated the status of each helpdesk call.
• Assigned helpdesk ticket in the proper queue so that server teams were notified.

WORK EXPERIENCE

Confidential

• Duties include: Monitored 12 accounts. This action included reporting backup failures, with the use of the Remedy ticketing system to generate failure tickets.
• Duties also includes the use of Remedy ticketing system to fill restore request. This consisted of restoring information accidentally deleted by the client. The restores are performed on netbackup and avamar systems. Some netbackups use a tape library and some don't use a tape library.
• A huge amount of data is store on a Nas.
• Duties include the knowledge of NAS
• Duties also include the removal of decommissioned severs from the master server.
• The backups are monitored on NetBackup and Avatar systems.
• Duties include manually running backups.
• Duties also include the use of the SMARTS alert system. This system the official tool use to indicate a backup failure or multiple failures. It also lets us know if drive are down.
• Duties also include assisting with global accounts. For example, these often need our assistance in contacting IBM to fix a down drive. The Remedy system is used here too.
• Duties include writing procedures for our accounts. For example if an account want us to now restore data, then a documentation has to be produced for the team on how to restore on this account.

Confidential

Computer Operator

• Completed four years of college-level coursework in information technology.
• Experience using What's up Gold as an event-monitoring tool.
• Experience using Remedy as Help Desk/Trouble-Ticket software
• Able to provide status updates to management and changeover reporting to other shifts departments
• Duties include LAN/WAN infrastructure monitoring using HP Open view Network Node Manager and DEC Polycenter, and escalation by contacting the on-call administrator and using the Remedy/Picasso ticket tracking system.
• System backups and recoveries are completed using Veritas Netbackup scheduling software.
• Lotus Notes and DEC SLS Storage Library System are used for tape database maintenance and offsite storage.
• Monitor all production and non-production systems in this multiple platform DEC/VAX, HP, Windows, IBM mainframe, SAP data center
• Also experienced in the use of Auto Assist.
• Duties include SAP password resets and accounts administration

Confidential

System Operator

• Have two years technical training included prior Operations or related Help Desk experience.
• A self-starter with good interpersonal skills.
• Interfaced with management, technical, and operator personnel.
• Completed four years of college-level coursework in information technology.
• Experience using What's up Gold as an event-monitoring tool.
• Experience using Remedy as Help Desk/Trouble-Ticket software.
• Posses a working knowledge of the Solaris OS, including basic navigation and commands.
• Posses a working knowledge of Windows Operating Systems: 98, 2000, XP and Microsoft Office applications.
• Posses an understanding of Networking concepts LAN WAN TCP/IP routers switches subnets DMZ Firewall.
• Prior alert escalation experience, including paging e-mails cell/home calling.
• Able to review log files, encapsulate tar, gzip and transport ftp
• Able to run jobs, confirm completion, reporting printing tasks triggered by jobs
• Able to work unsupervised and work well in a team.
• Able to provide status updates to management and changeover reporting to other shifts departments.
• Must be able to write incidents reports keep a timeline of events during outage periods.
• Organized with the ability to multitask.
• Able to follow procedures provide updates ask questions take action follow up on missing incomplete or unresolved issues.
• Punctual when reporting for shifts.
• Able to work/cover other shifts during holidays staffing shortages emergency cases.
• Flexible with schedule.