Operating Systems Resume Profile

OBJECTIVE

Seeking a desktop support position in the IT field where I can utilize my knowledge and skills to resolve technical support related matters and contribute to the success of the IT department and the company.

TECHNICAL SKILLS

Windows XP/ Vista/ 7	Server 2003 2008	Active Directory	Group Policies
Microsoft Outlook	Anti-Virus	Anti-Malware	Imaging Software
MS Office Suite	Network Monitoring Tools	Network Printers	Dell Laptops Desktops
HP Laptops Desktops	TCP/ IP, DNS, DHCP	Network Drives	Routers Switches

Course Work Completed:

A : Installed, upgraded, and ran diagnostics on operating systems. Troubleshot and repaired desktop and laptop hardware, including RAM, hard drives, power supplies, motherboard and peripheral devices.
Desktop Support: Worked with business software, MS Office, Help Desk applications, and report generation.
Network : Network infrastructure including the TCP/IP protocol suite, the OSI model, topologies, and network hardware. Used and configured network monitoring tools and cabling.
Network Security: Application of network security concepts including firewalls, DMZ, security policies, VPN concepts, encryption methods, internal and external threats, malware, spyware, and viruses.
MS Operating Systems : Installed and configured MS Office Suites Office 2003, 2007, 2010 , Windows XP, Vista, Windows 7, and 2003/2008 Server.
Active Directory: Managed user and group accounts. Worked with group policies, file shares, and shadow copies.
Additional Work Performed: Involved in ongoing system and network maintenance for Porter and Chester Institute Canton Campus. Built and supported customized desktops for the campus. Resolved email issues in Outlook, file share, network printer, and network connectivity issues. Always maintained a professional demeanor and provided outstanding customer support while performing problem diagnosis and resolution on applications and hardware.

IT TECHNICIAN INTERN

Installed, configured, maintained, and problem solved Windows XP/Windows 7 PC systems and Network
components within the campus network.
Assisted in the installation and implementation of network elements on a campus level.
Involved in ongoing system and network maintenance for Porter and Chester's Canton Campus.
Consistently provided superior, high quality results which led to increased responsibilities within my roles.

Confidential

Worked in a fast paced service environment, overseeing all aspects of the business.
Supervised and trained new staff on food safety, sanitation, and customer service.
Managed food costs, labor costs, inventory and ordering. Utilized Excel spreadsheets to document and track
inventory, figure costs, expenses and profits.

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