OBJECTIVEI am a professional seeking employment opportunities with a thriving corporation that offers personal growth simultaneously with the growth and goals of my employer. I possess nearly 20 years of experience and training in managing, planning, analyst, design, implementation and support on leading edge information technologies. Furthermore, I possess extensive experience in installation, administration, analyst, design, and troubleshooting of Local Area, Metropolitan Area, and Wide Area Networks. I can assure my potential employer that I would be a positive and beneficial addition to their company’s team.

EDUCATION

• Masters of Business Administration (MBA)
• Bachelors of Science in Management (BSM)
• Associates of Applied Science in Information Systems Technology (AAIS)

PROFESSIONAL-TECHNICAL CERTIFICATIONS
2011 – CompTIA Security + 
2009 – Software Change, Configuration and Release Management
2003 – NetMentor System Admin (Hybrid Fiber Coaxial Network Monitoring System)
2003 – PathTrak Return Path System Administration
2003 – Phasor Return Path System Administration
1999 – Microsoft Certified Professional (MCP)
1999 – Cisco Certified Network Associate (CCNA)
1999 – Cisco LAN Switch Configuration
1998 – Leadership School
1998 – Operational Risk Management
1997 – System Network Support
1997 – Computer Networking Course
1997 – Novell System Administration

• Leadership – Solid background in management and leadership as a manager/supervisor/administrator stemming from a fourteen year military career in addition to multiple lead roles with public companies.
• Project Management – Effectively demonstrated exceptional ability to manage, lead and assist in various levels of technical projects to the benefit and success of company initiatives. Repeatedly displayed proficiencies in negotiating vendor contracts, managing costs in addition to high levels of corporate compliance and risk.
• Communications – Efficient communicator with well developed presentation, training, and documentation skills. Able to develop productive relationships with colleagues, customers, and staff at all levels.
• Team Building – Decisive team leader with experience recruiting quality team members, developing talent and creating effective training programs. I am a problem solver with the ability to assist in team unity, resolve conflicts, improve morale, and consistently exceed corporate goals.

PROFESSIONAL HISTORY

2009 to Present – IT Governance, IT Configuration Change Management, I/S Project Consultant, Confidential, Chattanooga, Tn

Configuration Change Manager responsible for analyzing, scheduling and processing of all coordinated changes to the network infrastructure environment. Analyzes projected network changes to locate and resolve potential change collisions to reduce downtime and project costs. Work closely with each technical group to ensure timely and effective implementation of that groups infrastructure changes. Coordinates and moderates weekly review of all scheduled changes with senior level engineers, managers, and directors. Analyzes and reviews current processes and procedures to ensure they are compliant with current industry standards and compliant with a variety of auditable regulations. Directly responsible for the daily processing, and secure housing of critical project documentation and software code. Continually examines updates and improves workflow processes and maintains documentation. Direct customer contact providing specialized assistance and procedural guidance. Project Management responsibilities for departmental initiatives. Continually improves self-awareness and knowledge levels on existing standards in addition to new company directed procedures. Develop training materials and leads instructional sessions for internal change coordination procedures.

2005 to Present – Technical Sergeant (E6) - Information Technology Specialist, Confidential, Tn

Manages and mentors a team of five consisting of Non-Commissioned Officers (NCOs) and Airmen with two direct reports. Traditional Guardsman who while assigned to the unit administers the base Local Area Network (LAN). Implements new network and server operating systems hardware/software and develops base wide network operating procedures. Coordinates and schedules tasks for the implementation and decommissioning of existing information systems. Analyzes LAN utilization statistics through data collection and performance measures to ensure smooth, reliable, and robust operation of LANs (unclassified networks). Effectively implements Project Management methodologies while coordinating LAN installation, maintenance, troubleshooting, and reviews, evaluates, and fine-tunes components to achieve peak efficiency within the overall network connectivity. Monitors operation of the LAN/WAN and ensures hardware and network operating software are functioning properly and that operation standards are met. Performs system backups to ensure expedient restoration of the database for the respective networking equipment.

2004 to 2009 – Network Engineer, Confidential, Tn

Manage/Monitor core infrastructure equipment located at corporate office as well as all remote sites. Equipment managed includes but is not limited to Cisco 3500, 3700 switches, 7200 routers, Cisco VPN Concentrators, RSA Security Server, Checkpoint Firewall etc… Design, Implement and troubleshoot any additions to existing network. Evaluate current network connectivity to determine where cost saving measure may be implemented. Utilized Project Management skills relating to network expansion and new technology implementation within the Network department. Design and support access for remote users. Manage remote access into US Xpress\'s corporate network via VPN connectivity. Manage/Monitor Symantec SMTP SPAM filters. Work hand in hand with Server and Telecomm engineers on all connectivity issues. Project Management liaison for telecommunications department.

2003 to 2004 – Information Systems Engineer / Cost Specialist, Confidential, Dalton, GA

Directly responsible for the day to day maintenance and operation of all computer systems, Telcom switch, faxes, copiers, and printers connected to CONFIDENTIAL’s corporate network. Responsible for installing, troubleshooting, upgrading, patching software platforms including Microsoft XP, 2000, NT, ME, Office XP/2000 other Microsoft Platforms, Solid Works 2004, AutoCad, CadKey, and various others. Responsible for performing all Help Desk functions related to CONFIDENTIAL systems/network. Developed and implemented a Preventive Maintenance schedule for all duplicating, printing and fax equipment to ensure a minimum of downtime and optimum performance. Coordinate efforts between CONFIDENTIAL and corporate MIS for the creation of an Over Time tracking Access database which increased the tracking and reporting efficiency 80%. Other IS responsibilities include, Deploys/Swaps/Configures/Troubleshoots/Decommissions all IS/Business equipment used at the "Plant", Performs swapping of backup tapes to support backup schedule, Performs file restoration from backup tape as necessary.

Responsible for running all required copper cable for both LAN and telephone connectivity. Program and configure the Telrad Digital 1000 telephone switch, as well as, each individual hand / desk set. Troubleshoot, and coordinate with local provider in the event of a system failure with the T-1 data link between CONFIDENTIAL and SWM Corporate.

As CONFIDENTIAL’s Cost Specialist, my responsibilities extend to extraction of data from various internal system databases and logically structure it. Other responsibilities include, Developing/creating standardize reports from system data, Coordinates with multiple department to improve business processes and systems utilization, One-to-One training with end-users to improve their system awareness and productivity.

2001 to 2003 – Field Service Engineer, Confidential, Bradenton, FL

Travel to customer sites to install Confidential hardware and software. While on-site provide technical support for Confidential hardware and software installed. Assist and instruct customer in identifying network faults effecting Confidential product performance on Hybrid Fiber Coaxial cable network plant (CATV), Local Area Networks (LAN), and Wide Area Networks (WAN). Assisted customer in troubleshooting LAN/WAN network issues on equipment such as Cisco routers/switches, Firewalls, Microsoft OS platforms (98/2k/NT/Me/2k/XP-NT Server), basic Unix and Oracle troubleshooting, plus many others.

Perform Project Management duties as Installation Point of Contact. It was my responsibility to ensure scheduled equipment arrival, site readiness, Confidential Engineer readiness and on-time arrival. Identify and resolve any issues that might hinder the installation, or training.

Perform on-site training of customer personnel. Directly involved in installation of projects and responsible for completeness overall. Coordinated the activities at customer sites in all aspects of the implementation of Confidential products.

Conduct Alpha and Beta software testing at customer location. This involved the customer coordination, software installation, stress testing, and report generation. Once initial testing was completed any additional scenarios or software that required installation/completions were conducted and the appropriate reports generated.

Provided technical consulting/support and liaison to Confidential Customers, Confidential Account Managers, Sales/Marketing and other Field Service Engineers.

Responsible for the creation, and implementation of multiple Installation Guides, Installation Checklists, Acceptance Test Plans, and Site Surveys for Confidential Legacy products, as well as leading technologies.

2000 to 2001 – Network Systems Engineer/ Ancillary Training Manager, Confidential, Warner Robins, GA.

Managed and mentored two independent teams consisting of 3 direct reports within each team. Responsible for designing, installing, configuring, and troubleshooting both secure and non-secure Mobile Data Network Infrastructures for the United States Air Force. The mobile networks consisted of Cisco proprietary routers for network traffic routing. Pairgain T1 modems for long haul connections, and standard hubs for facility connectivity.

As Ancillary Training Manager it was my responsibility to re-design and re-create procedures for tracking all required training for an entire Squadron consisting of over 300 personnel. This included the creation of an MS Access database used to track training progress, as well as generate reports, graphs, and statistics.

1997 to 2000 – Network Systems Engineer, Confidential, Guam

Responsible for design and implementation of network projects and installation for the 3,000 node Andersen Air Force Base Metropolitan Area Network. Reviewed project design documents for technical validity and proper integration to existing network technology.

Coordinated, and assisted in acceptance testing, QA, faulting isolation, and restoration of the Cisco 7500 series FDDI backbone. Integrating, configured, tested, monitored, analyzed, controlled, and restored systems to maintain top performance of the base infrastructure.

Facilitated the installation of the first ATM backbone on the base by installing three Cisco Catalyst 5500s, and two Cisco Catalyst 8500 switches. Effectively planned, and implemented a strategy to cut over existing FDDI Ring to the ATM backbone without loss of service to end users.

Project leader responsible for installed, configured, tested, and monitored all equipment necessary to bring the first ever xDSL technology to Andersen Air Force Base. Coordinated the installation of the equipment racks, as well as the installation of the DC power required by the equipment. Researched and developed a configuration plan for the various equipment, and IOSs involved in the installation. As well as user based instructions for Cisco’s View Runner Software.

Team lead for Cisco 2511 Access server upgrade. Provided Technical Solution to give 56K access to remote users off base. Coordinated the upgrade of the existing service from 33.6K to 56K without downtime to users.

Effectively isolated multiple transmission media outages. Pinpointing fiber optic and twisted pair cable beaks with the use of optical testing equipment. Isolated physical layer problems quickly and returned service to the customer with minimal downtime. Remotely tested subscriber equipment, end-to-end circuits, systems, and networks to verify the services provided and input/output signals met standard.

Designed the infrastructures architecture for secure/classified Local Area Networks. Involving connecting, configuring, troubleshooting, monitoring equipment such as fiber optic modems, routers, CSU/DSUs, and encryption devices.

Transcribed technical documentation / instructions which led non-computer professionals through the restoration of configuration in the event a technician was unavailable. This ensured minimal downtime for users in the event of an equipment malfunction. Developed in depth training procedures for instructing new technician entering the duty instructions for the equipment residing on Andersen Air Force Base’s LAN/WAN.

Maintained network integrity using IP Openview, Enterprise View, Cisco Works, and Cisco Works for Switched Internetworks. Maintain various facets of system security features through implementation of Access Lists, policy routing, and the use of Network General Sniffer.