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Network Ops Technician Resume

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Fremont, CA

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PROFILE


  

     
  • Ten  years experience in the Information Technology field providing desktop,  helpdesk, network and application support to a broad audience.

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  • Proficient  in Windows 9x-7, Cisco Networking, POS systems, Windows Server 2003 &  Microsoft Office 2003-2010, server and web based applications, troubleshooting  and technical support.

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  • Experience  with enterprise level anti-virus and malware applications.

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  • Skilled  in technical/non-technical training, customer service and documentation.

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  • Experience  with Active Directory, Remedy, Magic, Track-It, and Siebel ticketing systems.


EXPERIENCE

10/2009-12/2010 DC Systems Specialist, Confidential, Tracy, CA

  Manage I.T.  needs of the Rapid Deployment Distribution Center.



     
  • Responsible  for installation, operation and maintenance of onsite computer hardware,  software and sever applications (Manhattan, OM, WCS, PM, Kronos); Managed  inventory of I.T. equipment (Motorola RF devices, printers, labelers and PC's).  Managed user ID's and rights on server applications.

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  • Provide  unparalleled I.T. support to 200+ end users, managed software licenses and  hardware needs, managed service request tickets and SLA's to ensure timely resolution  of issues.

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  • Triaged  system down issue and collaborated with corporate I.T. and Home Depot Tech  Engineers to resolve production impacting issues.

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  • As  a member of the management team, I was continuously involved in the hiring  process of new employees and providing supervision to other departments when  necessary.


7/2009  -   10/2009 I.T. Field Support Technician, Confidential,  Stockton, CA

  Provide field  support to store I.T. infrastructure.



     
  • Managed  installation and maintenance of PC workstations & network equipment  -   routers, switches, AP's, POE's, printers, and cabling.

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  • Maintained  Symbol RF devices  -  reconfigured and upgraded as necessary.


9/2007  -  10/2008 Sr. Support Analyst Confidential, Hayward, CA


Responsible managing  2nd Shift crew and resolving escalated issues involving POS, network  and server systems for all stores. Performed damage control and acted as liaison  between support center and store management to ensure all SLA's were met.



     
  • Investigated,  diagnosed and resolved problems with POS & PC hardware, software and LAN  issues.

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  • Managed  user accounts in Active Directory; granted access to mailboxes and performed password  resets as necessary.

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  • Created  and managed end-user tickets with Magic Ticketing System.

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  • Oversaw  store staff and onsite technicians with installation and upgrading POS and PC  software and hardware.

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  • Re-imaged  PC's and POS systems with Mervyn's proprietary software.

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  • Supported  Symbol handheld scanners and other peripherals.

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  • Supported  user issues with other applications such as Kronos, MyHR and server application  tools.


1/2007  -   4/2007  Desktop Support Technician,   Confidential, Dublin, CA


8/2006 -12/2006 Desktop Support Technician, Confidential, Fremont, CA


7/2002-7/2006  Tier  2 Technical Support Specialist,   Confidential, Poway, CA


10/2001-3/2002  Network  Ops Technician, Confidential, San Diego, CA


8/2001-1/2002  Contract Corporate Trainer, Confidential, Irvine, CA


3/2001-10/2001 Technical Instructor,   Confidential, San  Diego, CA


 

EDUCATION AND  CERTIFICATES

Cisco Networking Academy

  CCNA  Certificate of Completion

A.S. - Computer  Science

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