SummarySpecializing in various aspects of network level to end user, planning, architecture, customer rollout, capacity, maintenance and system support role. Excellent oral skills and able to communication other teams for issues.

Skills

• ATM, Frame Relay,IP, MPLS, TCP/IP, PNNI, OSPF, SNMP, SIP, SMDS, xDSL, LTE
• Lucent (Cascade) CBX 500,550, 3500.9000, Cisco (Stratacom) BPX, IGX, MGX
• Lucent Stinger MRT, AFC, Fujitsu - 2, Alcatel 5620 v7, HD7300, ASAM, Calix C7-25, ADTRAN 1248.1148 V8.0, HDX-3000 V8.0-DSLAM
• F@E, VDDS, Com’s, Sub-Manager SNM, IPSM, Netpro,
• Unix (AIX, Solaris), HP OpenView, Visio Windows, MS office.
• Oracle 10i, Sybase, XML, TOAD, HP Quality Center 9.0
• ETMS and Remedy Ticketing Systems

Experience

Confidential

System Engineer

• Contact for web-based system for telecommunications as PM
• Research new projects within engineering such within wireless.
• Involves acting as a liaison between the user and offshore developments engineering.
• Interact with several vendors for new solutions within the company
• Correspond with customers for high level requirements production issues.

Confidential, Richardson, TX

System Analyst Production Support

• Primary Point-of-Contact web-based Application system 24/7 as SME.
• Involves as Project management and interacted with internal and external various teams- onshore and offshore developers, QA, Billing, planning, capacity, Provisioning and service deliver for requirements, implementation and business rules issues
• Executed QA test cases for new code deployments and identified errors by executing Oracle 10i SQL queries tools and viewing system logs.
• Wrote defects for changes, scripts. Contact for escalations issues from service delivery teams. Work on Remedy tickets issues
• Troubleshoot via GUI tools, XML and UNIX log files. Distributed and work with appropriate developer for debugging. Worked complex projects within Layer 2 and 3.
• Managed resolution leading developments teams for new and changes production issues and recreates end users issues defeats found in HP Quality Center 9.0
• Experience working with on sight, offshore development teams and internal users.
• Experience with web applications and databases on multiple platforms.
• M aintaining positive working relationship with various teams
• Informed management weekly system issues via MS Power Point presentations.
• Worked on Secure Internet Gateway, Private IP (PIP), MPLS,VPN, Ethernet CPA, Sonnet Rings, xDSL, MPPP, ATM, and FR. Multi Vendor such as Cisco (MGX, ESR, GSR), Lucent (CBX ), Alcatel, Tellabs 8860, and Anda 4K

Confidential, Irving, TX: Consultant Engineer VOIP

• Coordinated with vendors and major customers in designing VOIP operations and implementing G729SIP.
• Verified ATA test plan features (Administration and Provisioning, Basic Calls, Enhanced service, Commpilot call manger using Polycom IP Phones) by Broadsoft servers.
• Participate with conference calls on new codes from development and test teams
• Experience estimating testing effort for new projects

Confidential, Little Rock, AR: Project contractors

• Implemented Vendor technical management issues within Alltel data networks.
• Incorporated legacy Verizon ATM and DSLAMs equipment into network.
• Interfaced with Back Office groups in order to resolve issues for network provisioning PPOE, fault, NMS/EMS and performance within Alltel core, access networks.
• Provided ongoing support and troubleshooting of complex network features, configurations and provisioning using routers and switches.
• Resolved DSLAM issues for end user, testing interoperability of network comprised of several vendors equipment. Console commands.
• Deployments of DSLAM’s, ATM VP/VC within ALLTEL communications via DS3 and T1’s. IP v4 using /30 for router within scripts. Liaison with transport engineers and field engineers. Migrations and VP switching issues
• Script Preparation & Execution with DSLAM and Routers( Cisco and Juniper)

Confidential, Allen, TX:

Senior ATM Planner Engineer

• Implemented new features for SME ATM Forum within the Metro-Optix. Systems & Applications Project Management Engineering for Metro edge and Core switches within ATM Forum and GR-1248.
• Designed high-level and detailed requirements and provided to developers for designing new software within full lifecycle.
• Provided guidance of new customer features to the development and engineering teams within the Metro-Optix organization.
• Specifically, worked UNI 3.0 & 4.0. NNI and PNNI 1.0 & 1.1. ILMI 4.0. ATM DSLAM.
• Interworking functions between ATM, Frame Relay, IP and MPLS networks with Sonet.
• Worked on MIBs and SNMP, RFC’s and GR-1248 for Data switches
• Corresponded with Vendors for access switches and Core switches

Confidential, Richardson, TX:

Senior ATM Engineer,

Broadband Data Services Engineering

• Provided Project Management and architectural direction for rollout of Virtual Trunking features to major WorldCom customers.
• Worked directly with switch vendor and major customers to design per customer virtual trunking design and implementation/rollout of design (ILMI, UNI).
• Approved and certified any new loads or features before rollout. Interfaced with Back Office groups in order resolve issues for provisioning, fault, and performance issues of Virtual Trunking.
• Worked with Customer Engineering, 2nd, 3rd Level Support (Lucent switches CBX 500, 9000), Test Labs, Sales and Marketing to provide timely and smooth rollout of features.
• Provided sole engineering and Vendor Technical Management support for WorldCom’s SMDS network (DS-3) using Lucent platform switches and EMS issues

Confidential, Dallas, TX:

2nd&3th Level Support - 24x7

Global Data Network Operations-NOC

• Managed 2nd&3th Level support tickets, logs, alerts and worked in a 24 X 7 environment for WorldCom’s ATM and Frame Relay networks. CBX and Cisco switches.
• Provided backbone support for various network service providers i.e.; LECs, CLECs, IXCs; and daily coordination with customers. Cisco routers.
• E1,T1, DS1, DS-3, OC-3,OC-12,OC-24,OC-48)CSD/DSU within the POP’s