2/2007 - Present, Senior Systems Analyst ,Confidential

• Primary CRM, Sales and Account Receivable Analyst for integration of two acquired companies. Documented sales and finance workflows of existing business processes. Created gap analysis documents comparing new acquisition\'s business processes to Corbis processes. Presented synopsis of analysis to Senior Leadership. Presented detailed gap analysis and business process to developers and development managers.
• Lead analyst to enable website ecommerce in several channel countries. Collected requirements from stakeholders. Created stories for agile development team. Wrote analysis for each story. Supported development through several iterations. Created UAT process and forms for Finance team UAT.
• Lead Analyst for CRM quote project. Wrote functional specifications to enable CRM to deliver quotes that integrated with the ecommerce functionality of the CrobisImages.com website. Reviewed business requirements with stakeholders and test cases. Assisted in training and consulted with development on design.
• Primary analyst of redesign of Image Enlargement page on CrobisImage.com. Wrote functional specifications, reviewed test cases and wireframes.
• Analyst for enabling Ecommerce for Channel Partners on the CrobisImages.com website. Wrote functional specifications, reviewed test plans and consulted with development on architecture design.
• Lead Analyst for the retirement of new acquisitions Great Plains system. Created functional specifications for changes to the internal order entry system and CRM. Built SAP/BizTalk Interface mappings. Provided developer direction and overall system solutions to all project members.
• Lead Analyst for the implementation of SAP Sales & Distribution and Financial Account Receivables modules. Created functional specifications for changes to Corbis’ internal sales system, CRM and web transactional database to integrate with SAP. Created SAP Interface mappings for planned integrations. Mapped Corbis’ customer, sales order and domain data to the SAP system.
• Collaborated with the business to improve new and existing sales and finance processes. Documented new processes and communicated changes to affected users (UAT).
• Identified system changes required to integrate 3rd party (Corbis Motion) sales orders into Corbis\' SAP system. Analyzed and tested final internal sales system improvements and communicated changes to the business.
• Lead Analyst for a project to augment internal sales tool functionality in preparation for the retirement of the JDE Edwards OneWorld system. Collected business requirements, created functional specifications and contributed to technical solutions.
• All of the above software development projects used Corbis\'s version of Agile/Scrum methodology.

1/2005 - 2/2007, Systems Analyst, Confidential

• Prepared detailed functional specifications, data migration/conversion specifications, UI specifications, and product configuration specifications for numerous projects.. Developed use-cases for software development of Order Process Re-engineering Project. Reviewed project business analysis deliverables: workflows and process models, business requirements, and business rules. Assisted with resolving business requirements issues, working with the Project Manager and Business Analysis team. Transformed project business analysis deliverables into functional and systems requirements. Analyzed inter-system functional requirements. Assisted system architects with UI and back-end system design, iterating through functional issues. Assisted testing team with test plan and test case development. Reviewed test plans and test cases for functional integrity. Assisted testing team in functional and integration testing. Supported users in release transition to production.
• Lead Analyst on SAP CRM Analysis. Collected and reviewed business requirements for accuracy and quality. Reviewed SAP functional specifications. Created SAP specific CRM and Order Entry Functional Specifications. Performed systems analysis on Corbis Internal systems for SAP interfaces. Created interface specifications. Identified domain data and interface data mappings. Supported Sales SME in all business and system requirement analysis.

2/2004 - 1/2005, Data Analyst, Confidential

• Trained users on Business Objects 5.1.6. Collected and documented reporting business requirements for quarterly releases. Performed system analysis for quarterly releases and new system development. Liaised between development and business. Created data mappings for new data elements to be added to data warehouse. Maintained glossary of all objects and measures in Business Objects universes. Supported users of 17 universes.
• Served as Product Manager for CRM system. Collected and documented CRM requirements. Developed test scenarios, and performed release testing and production support. Analyzed all CRM production issues and documented system changes/problems. Analyzed change requests and enhancements to CRM system.

1/2002 - 2/2004, Business Process Engineer, Confidential

• Performed business process analysis requested by business. Identified areas of improvement by documenting As-Is and To-Be workflows. Was one of three member Process Engineering Team that launched an Order Process Reengineering project. Developed As-Is and To-Be order process flows which reduced order processing time by 50% (internal order entry).
• Led Information Quality project (with 10 members from different functional areas within the company). Developed (workflow) business process and system processes to improve CRM data quality. Improved data quality by 50% and improved the quality of new data through improved processes and system requirements. Designed process flows to improve Sales, Customer Service CRM efficiency. Served as Product Manager for CRM system. Colleted and documented CRM requirements. Developed test scenarios, and performed release testing. Investigated all CRM production issues. Analyzed change requests and enhancements to CRM system.
• Served as Business and Systems Analyst in the creation of new UI for CRM system. Performed extensive domain data analysis to match business processes and remove old domain data. Collected and documented all reporting requirements that led to the development of a CRM reporting module. Supported User Acceptance testing, and was a user and system support expert.

10/1999 – 1/2002, Product Manager, Confidential

• Rallied widespread support for the corporate-wide data warehouse project through constant reinforcement of the project objectives, its contribution to the corporate business goals, vision, success and overall 3-year business plan. Created the data warehouse’s Corporate Project Charter, Project Phases Scope and Project Business Plan, as well as, the Project’s Communication Plan. Organized and directed management level cross-departmental business project team tasked with requirement prioritization and report development. Collected and tracked data warehouse business requirements from various business groups, including but not limited to, operations, finance, sales, marketing, public relations, legal, customer service and fulfillment. Liaised between business and technology. Specified and documented business process flows, data points and data sources. Outlined UI design, features and functionality. Tracked production change requests, product enhancements and acted as the primary point of contact for the business. Trained users on Microsoft Digital Dashboard, ad-hoc reporting, Excel MS query tool (external data source connection) and pivot table use. Created training documentation and training support plan. Lead international implementation and training. Worked with corporate project management team on Rational Unified Process implementation and Corbis plan. Organized Executive Project Sponsors and Executive Lead Sponsorship of Warehouse project.

3/1999 - 9/1999, Customer Information Manager-Marketing, Confidential

• Collected and analyzed all customer data for detailed customer profiling. Managed customer data and CRM system (Onyx Customer Center) for JD Edwards Enterprise Resource Planning (ERP) project. Developed Project Plan, Project Scope and Business Case for Onyx Customer Center system upgrade, data cleansing and functional modifications. Managed customer data and CRM system for three company integration projects. Developed international data collection and entry standards. Lead an interdepartmental (technology and business) team tasked with upgrading, analyzing and modifying Onyx Customer Center to improve system support of Sales and Marketing processes.

4/1998 - 3/1999, Market Research Manager-Marketing, Confidential

• Analyzed and researched stock photography market to understand Corbis and competitor’s position in the stock photography industry. Organized international focus groups to understand customer preferences. Compiled detailed reports on findings and suggested strategic plans. Developed and organized worldwide “secret shopping” program and international brand awareness study. Created detailed reports, presented findings and suggested strategic actions to both the Director of Marketing and the Director of Worldwide Sales. Both reports led to changes in customer service and sales processes.

Education:
B.S. Economics
MA Economics

Interests:

• Fly Fishing
• Camping
• Cooking