Systems Assistant Resume Profile

SUMMARY

Network Technician/Computer operator with over 25 years' experience in the financial service and telecom industries. Record of excellence with HP-Nonstop systems. Analytical, creative thinker with people management skills. Hardware: Tandem Models CLX, TXP, VLX, Cyclone, HIMALAYA IBM: 4381 Mainframe, AIX RS6000 UNIX DIGITAL: VAX Cluster Software: Tandem, OS/Guardian 90, RDF, FUP, PUP, Spoolcom, Peruse, Edit, Tapecom, Tmfcom, Mediacom, Backcom, Restcom, Pathcom, Backup, Restore, SCF, Atlas/DB Internet, Bess, HP Openview, IBM Tivoli Netcool, ITSM Remedy IBM: TSO/ISPF PDF, CICS, JES 2, Red Hat Linux. Digital: MVS/XA, DCL

EXPERIENCE

Confidential

Network Technician

Monitored network on multiple platforms for client companies, troubleshoot and resolve problems, escalate to tier 2 resolver groups if necessary. Report carrier related issues and follow up with telecom providers.
Monitored traffic on HP Non-Stop S series for errors and abends using HP openview, Emsa and Tsm terminal application. Used scf to reset lines and subdevices. Primanied disk paths if necessary.
Trouble ticket generation, follow up and close via ITSM Remedy. Maintained maintenance spreadsheets, tracked and requested new/updated methods and procedures.

Confidential

Senior Systems Assistant, Level

Performed nightly batch processing and systems maintenance on 17 global financial application, Primarily on HP Nonstop Himalaya and DEC Vax clusters. Troubleshot and resolved processing problems. Completed intensive courses in TACL programming and Pathway Management. Reduced operator errors by 50 by creating and implementing several new Macro procedures.
Handpicked to attend data recovery workshop at corporate headquarters in Eschborne, Germany. Upon return, assisted in training ops staff on New DR software and assisted in installation of same. Assisted in Disaster recovery drills, power downs and system recovery.
Using Mediacom, created and installed new tape management library to conform with operating system version upgrade.
Shutdown, reboot and startup systems as necessary.
Backed up and restored files as called for using backcom, restcom. Available 24/7 to mentor staff regarding Tandem and Gifts systems.

Confidential

Lead Computer Operator

Performed batch processing, systems maintenance and report distribution on four global financial systems using HP Clx system. Assisted on failed conversion to Atlas system on HP Vlx system. Created new program macros to allow management to extract monthly financial data previously not available in integrated format.

Confidential

Senior Computer Operator

Nightly processing of financial data, test setup and support. Created and maintained applications documentation.
created and maintained cpu port map listing device connections into and out of txp system.
Created humorous introduction to in-house HP applications for new employees.
Implemented new file installations on HP TXP and Vlx machines. Supported weekly and weekend software testing.
Developed and implemented procedure for installing new system image from tape.
Streamlined report printing procedures by setting up print control file using spoolcom instead of peruse.

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