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Network/systems Administrator Resume

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MT

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OBJECTIVE 
Obtain a position where my technical, organizational, problem solving and people skills result in a better customer experience.

QUALIFICATIONS

  • BS degree in Computer Science
  • 12 years of network/systems administration
  • 10 years of telephone and in-person tech support
  • 5 years of systems integration
  • 5 years email and web-based services administration
  • 4 years of undergraduate teaching, classroom and online

PROFESSIONAL EXPERIENCE

Network/Systems Administrator
Confidential, MT 2010-2011

  • Day-to-day management of 2 Windows and 4 Linux servers (zero unplanned downtime)
  • Day-to-day support of 15 Windows users on site, 2 off site VPN users
  • Primary point of contact for 3rd party vendors
  • Managed update and systems life-cycle

Customer Care Rep III
Confidential, MT 2005-2010

  • Tier 2 & 3 tech support for dial-up, DSL and broadband customers
  • DNS registration and transfers.
  • Provision web, email, DNS hosting services and IP allocation

Director of Academic Computing
Confidential, MT 1999-2004

  • Network/systems administration (over 100 workstations, 12 switches, 6 servers and 4 routers)
  • Implemented and maintained roaming profiles for over 700 students
  • Tier III tech support
  • Manage update and systems life-cycle
  • Supervise webmaster and desktop support manager
  • Taught undergrad courses in troubleshooting, network/systems admin, security and specialized programming languages

Network Analyst
Confidential, MT 1998-1999

  • Configuration/installation/troubleshooting of dial-up Point of Presence equipment
  • Monitor network health and bandwidth consumption
  • Tier III tech support for in-house and dial-up customers
  • Extensive travel in Montana

EDUCATION 
Bachelor of Science

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