SUMMARY

• Offers career 14 years in the IT/Security/Engineering/telecom field, customer service, including and 10 years in supervisory roles. Holds professional certifications and Department of Justice DOJ Public Trust Clearance. Consistently meets or exceeds performance goals. Extensive experience working in SOC/NOC 24x7x365 environments. Strong technical and troubleshooting capabilities.
• Juniper Networks Certified Associate Junos - JNCIA , Cisco Certified Network Associate CCNA and Citrix Certified Administrator CCA , proficient in JUNOS, Screen OS and Cisco IOS/Cat OS, as well as experience with ISP Level WAN troubleshooting and fault isolation Unix/Linux and Windows proficient.

• Currently pursuing Certified Information Systems Security Professional CISSP credential.

Technologies

Networking: Juniper Cisco router troubleshooting configuration. Cisco switches, Brocade switches. Routing protocols BGP OSPF. WAN/Serial/Ethernet connections on Cisco switches Juniper Routers. IOS, CATos, JUNOS, SCREEN os, TCP/IP Protocols, LAN Fundamentals, Switching Fundamentals, Security best practices, OSI Model Fundamentals, Fundamentals of Internetworking, Internetworking Essentials, WAN Technologies, Troubleshooting WANS, LANS Theory and Operations, Network Operations and Protocols, Modem and Interface Testing.

Software: Solar Winds, Remedy 4.51, 5.0, 5.1, 5.3, 7.0, 7.3. Sstat ticketing systems, Netcool, FAS accounting software, Quick-books,Oasis 2.8, HP Open-view, Windows 3.1/ 95/98/ME/2000/XP/Vista/Windows 7 NT 2000, Microsoft Office, Lotus Notes, E-mail, Internet, TL1 Command, MS-DOS, Unix, Rover, BERT, Big brother, NetAnalys, X-Windows.

Hardware: IXIA Packet Generator, Breaking Point Packet Generator,Citrix Netscaler NSMPX-17500 load-balancer, Arbor TMS 3050, 3110, 4000. MRV LX-4032T-002AC Console Server,Brocade SuperX, FESX448.Cisco GSR 12000, 7000, 7500, 7613, 4000 and 1600 series routers, Cisco 6509 Core Switches, Cisco Firewall Service Module FWSM , Cisco PIX Firewall Version 6.3 5 146, Cisco Catalyst Switches 2500, 2611, 2900, 2950, 2924, 2950, 2960, 2970, 3550, 4948, 5500 layer 3 switch . Juniper Netscreen SSG 550, 650 Firewalls, Juniper M160, T640, MX480, MX960, M10i. Bay Networks Routers and Hubs, Alcatel 1631 wideband digital cross connects, Tellabs Titan 5500 wideband digital cross connects, D-Link Netgear, Linksys Wireless -G Router.

Protocols: BGP, VRRP, OSPF, TCP/IP, UDP, IP, FTP, ICMP Telnet

Telecom: T1, T3, OC3, OC12, OC48, OC192, SONET/DWDM, Frame Relay, ATM, DS1-DS3, PPP

Experience

Senior Network Security Engineer

Confidential

• Perform hands-on configuration, installation, and day-to-day operational support of all aspects of our clients networks
• Work closely with the systems team to troubleshoot issues
• Interact with vendor technical support groups to resolve problems and bugs
• Tier 3 support rotation
• Configuration, maintenance, and troubleshooting of the following products:
• Cisco routers and switches, including the 7600 6500 series
• Cisco Pix/ASA firewall and VPN concentrator configuration
• Juniper routers and switches, including the M MX series
• Juniper SSG SRX series firewalls
• Foundry switches including the ServerIron BigIron series
• F5 LTM / Citrix Netscaler

Senior Network Security Engineer

Confidential

• Responsible for administration of company's32 Firewalls.
• Ensured compliance with industry and company policies and standards.
• Assisted in the holistic concept, deployment and management required to establish a comprehensive security program needed to support a global service provider network
• Performed design validation and optimization of network infrastructure
• Oversaw network security with focus on IDS/IPS, DMZ, and access management
• Designed and implemented corporate and remote network access architecture
• Handled day-to-day network and telecommunication security related tickets
• Responsible for configuration of multiple models and vendors of switches/routers, including VLAN configuration, routing protocols, etc.
• Responsible for performing audit and asset management of network and telecommunication equipment
• Developed, implemented and tested a disaster recovery methodology for the O3b Network Operations Centers
• Generated and maintained appropriate documentation for internal and external consumption on all aspects of the network infrastructure
• Developed an effective incident management and response plan across the organization

Senior Network Security Engineer

Confidential

• Monitored/investigated Distributed Denial of Service DDoS alerts related to production network services in 24x7 environment participated in DDoS detection and mitigation planning, including industry research mentored and trained staff.
• Designed and implemented network infrastructures based on business requirements, best practices, and cost identified and eliminated network pints of failure promoted automation ensured SLA attainment and provided technical documentation.
• Evaluated, tested, and recommended new technology to increase network performance and reliability.

Network Security Engineer/Data Center

Confidential

• Managed end-to-end projects planned, installed, configured, monitored, troubleshot, and repaired enterprise LAN/WAN systems administered and maintained data center infrastructure with switches, routers, and firewalls utilized Remedy.
• Configured Cisco routers, Cisco and Brocade switches, Juniper Netscreen Firewalls, and Cisco Firewall Service Module FWSM .
• Created, updated, and modified VLANs and Access Control Lists ACLs .
• Opened and configured ports on switches for UNIX and Windows Systems teams to add new servers.
• Updated software with current images and patches replaced and returned old/broken hardware to vendors with Return Material Authorization RMA and upgraded firmware at installation, setup cable management, and reconfigured systems.
• Updated inventory systems with serial, asset, MAC, and rack location.

IP Network Engineer Tier II

Confidential

• Supported customer installation, surveillance, troubleshooting, and network outage recovery of logical and physical layer of IP network infrastructure as part of 24x7x365 Network Operations Center NOC .
• Provided customer support via phone and Remedy trouble tickets assisted facility engineers with technical assistance.
• Troubleshot IP network issues, customer installs/un-installs, SLA compliance, and escalated issues served as customer point of contact during problem lifecycle and maintained documentation and systems.
• Coordinated change management activities.
• Managed IP allocations, DNS, and customer terminations.

Senior Network Engineer / Tier III Escalations Engineer

Confidential

• Acted as Project Lead on high-level projects requiring ATR network modifications managed SDLC including requirements analysis, design, implementation, project planning schedule, milestones, equipment, budgets , and documentation.
• Provided project progress updates to ACOTR and TPOC as required.
• Provided Tier III support and served as Tier III Escalations Engineer, leading Level 2/3 tasks with 80 work hours or less.
• Recommended and created automation processes that increased productivity.
• Managed full hardware/firmware/software integrations including new equipment for new sites, upgrades, and enhancements.
• Collected and reported network data, documented network and system data, and developed plans for efficient work processes such as technical documentation, systems administration documentation, update notifications, and training.

Senior Network Engineer / Team Lead

Confidential

• Provided support in 24x7x365 environment for monitoring and supporting critical iDEN and CDMA network elements using real time alarming of network faults, analysis, notifications, fault trending, and escalations.
• Provided online assistance and coordinated with MSOs, field engineers, service provides, vendors, and support staff as needed proactively checked network element status and health, and sectionalized specific trouble conditions.
• Created management tools and processes to improve NOC capabilities and ensure quality service in all markets/regions.
• Ensured junior technicians met MOP/SLA guidelines audited junior technicians' tickets per WNMC standards.
• Provided team communication and leadership, and assumed management roles during absences audited operations for compliance with MOP/SLA changes and ensured team took appropriate actions on alarms and escalated issues.

Senior Network Staging Engineer

Confidential

• Staged, configured, and tested network communications equipment before customer site implementations resolved complex issues, performed expert maintenance, and calibrated/modified equipment as needed.
• Configured ATM switches, hubs, modems, converters, and routers utilized test instruments, monitoring, and diagnostic programs to troubleshoot hardware provided technical documentation per contract specified formats.
• Guided, trained, and checked work quality of junior technicians.
• Fabricated and installed cables per fiber optic, RS 232, RS-422, RS-530, V.35 EIA/TIA, and MIL-STD specifications.