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System Support Specialist Resume

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Alexandria, VA

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Professional Experience

08/2011-09/2011 Confidential Alexandria, VAConsultant (Temporary)

  • Documented installation procedures.
  • Assisted with troubleshooting desktop and application issues
  • Worked on a SQL Server database project.
  • Assisted with server applications installations.

08/2010-10/2010 Confidential Washington, DCGOCard System Support Specialist

  • Created and maintained the Raima database import and export data using UNIX shell scripts.
  • Configured, monitored, and maintained the GOCard devices.
  • Created custom Cognos reports.
  • Daily review of UNIX system logs and database logs.
09/2005-02/2009 Confidential Washington, DC Database Systems Administrator
  • Daily maintenance of the Finance production and staging servers as well as the firm’s SQL databases.
  • Maintained all the firm production systems such as Elite, Webview, iManage, FileSurf , Worksite, etc.
  • Provided technical and application support to end users.
  • Created TSQL scripts or DTS packages to import, export, upload and download data.
  • Created virtual servers and desktops using VMWare for application and database upgrade testing.
  • Maintained database integrity and security.
  • Responsible for testing installing, upgrading, and configuring client, server, and web (including IIS and ColdFusion) applications.
  • Copied all databases to a co-location and replicated for disaster recovery.
  • Responsible for server, desktop, and database security.
  • Managed projects for new departmental applications.
  • Created data integration (ETL) between numerous applications.
  • Created and deploy desktop images.
  • Maintained Active Directory security.
  • Implemented, configured, and supported commercial off the shelf (COTS) applications.
02/2000-08/2005 Confidential Washington, DC Accounting Systems Administrator
  • Daily maintenance of the firm’s SQL Server databases.
  • Reviewed, developed, and updated application and database install and upgrade procedures.
  • Provided technical and application support to end users.
  • Maintained database integrity and security.
  • Developed custom scripts for data automation.
  • Responsible for installing, upgrading, and configuring firm wide applications.
  • Trained new users on all necessary applications, and trained existing users on newly implemented or updated applications.
  • Maintained Active Directory security.
  • Tested, configured, and deployed new desktop, web, and server applications.
  • Automated the daily updates of the LegalKey database.
  • Implemented, configured, and supported commercial off the shelf (COTS) applications.

10/1999-02/2000 Confidential Washington, DCAccounting Systems Administrator

  • Daily maintenance of the UNIX server as well as the Informix database.
  • Maintained all Accounting related systems such as Elite, Carpe Diem, Equitrac, FedEx, etc.
  • Provided technical and application support to end users.
  • Developed custom cost and payroll interfaces.
  • Installed, upgraded, and administered all Accounting applications.

10/1998-09/1999 Confidential Los Angeles, CAApplications Consultant

  • Installed, upgraded, and trained clients on Elite modules as well as third party applications.
  • Wrote code and scripts for custom programs and reports on both Windows and UNIX operating systems with SQL Server and Informix database engines.
  • Provided database and system technical support to clients.
  • Trained clients on several applications.
  • Assisted clients with database conversions.

Technology and Application Skills Windows NT 4.0, Server 2000/2003/2008, SQL Server 6.5/7/2000/2005/2008, Small Business Server 2008, Citrix XenApp, Windows 3.11/95/2000/XP/Vista/7, MS DOS, HP-UX and SCO UNIX, Informix 5.x and 7.x, VMWare, XML, Internet Information Services, TCP/IP, SQL Data Transmission Services, SQL Server Integration Services, SQL Server Reporting Services, Structured Query Language, XML, Excel, MS Office 2003/2007, Informix 4GL, Cognos Query Studio, Cognos Report Studio, IQ Objects, Crystal Reports, Carpe Diem, DTE, Equitrac, Infortext, Elite Enterprise, Webview, ARCS, PRS, Whitehill, ECRS, WinInstall, Track-IT, Blackboard Transaction System, FileSurf, LegalKey, FAS, Business Objects, Adobe, LawPort, ADP, PayChex, UltiPro, CompuLaw, ContactEase, Terminal Services, Interwoven Desksite, Innova, Ghost Imaging, Script Logic’s Desktop Authority, Track-IT, Distributed File System, Vembu.

Other Courses Introduction to Development Using Windows SharePoint Services 3.0, Windows NT Network Administration, Windows NT Workstation Administration, System Administration for SQL Server, Implementing a SQL 2005 Database, Maintaining a SQL 2005 Database, HP-UX Systems Administration, Developing Applications Using Informix-4GL, UNIX Systems Basics, Structured Query Language, Citrix Presentation Server 4.5, WinInstall 8.7.

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