Professional Summary

• Result-driven IT professional with extensive experience in management and customer support
• Strong hands on technical knowledge with MCSA, MCP and MCTS certifications
• Proven ability to lead and motivate project teams to ensure success
• Track record for diagnosing complex problems and consistently delivering effective solutions

Technical Skills

Hardware: Set-up of local and network workstations, support of servers, network printers, scanners, Cisco switches and routers Category 5 Cabling, Fiber Optic, KVM Switches

Operating Systems: Microsoft Server 2008, 2003, 2000 Advanced Server, Windows 7, Vista, XP, Netware, Red Hat, Solaris, VMware ESXi/vSphere

Networking Utilities: Cisco router and switch configuration, Active Directory, Group Policy GPO , DNS, DHCP, VPNs, Remote Access protocols, SAN, TCP/IP, LAN/WAN, Ethernet, Fiber Optic, Wireless devices

Services: IIS, Apache, Samba, NFS, NIS, WSUS, Yum, Red Hat Network, MS SQL Server

Security Tools: Firewall and Proxy configuration, Antivirus applications, Disaster Recovery and Remote Management, Fault Tolerance tools, Imaging Software, Network Hardening, DISA STIGs, VMS, Retina scan

Email Systems: Microsoft Exchange 2000, 2003, and 2007, 5.5, Novell Group Wise

Applications: MS Office Suite, SharePoint Administration

Professional Experience

Engineer Specialist: Confidential

• Install equipment cabinets, cables, hardware, firmware, and software.
• Provide integration of commercial and government software and engineering support for the US Special Operations Command USSOCOM .
• Responsible for installing system components consisting of information technology equipment
• Operating a large-scale visualization system using a 3D globe viewer and associated software.
• Preparation of data with ESRI ArcGIS and Global Mapper.

• Maintain Intelligence Communications System JWICS , SECRET Internet Protocol Router Network SIPRNET and Non-Secure Internet Protocol Router Network NIPRNET -based IT systems

• Configuration and installation maintenance of PC's, rack-mounted servers and network switches, network cable routing and physical connections to switches and junction panels of the overall system.
• TCP/IP networks, addressing, ports and protocols and TCP/IP routing, firewalls and WAN communications.
• Document hardware and software configurations in a network management and maintenance manual.

System Administrator: Confidential

• Manage software licenses, software distribution, server hardware maintenance, and general IT support
• Subject matter expert in a dynamic, highly flexible, team-oriented environment with individual responsibilities for internal administration and upkeep of corporate WAN infrastructure, including network connectivity, internet access, crypto, email, etc.
• Proficient working in a Windows environment, XP and 7 workstationsand server 2003, 2008R2 with Active Directory management of user accounts, OU, and Group Policy Objects
• Assists with basic /advanced troubleshooting, backups, and data archiving. Installs and improves computer software and network equipment
• Manage Exchange 2007 email accounts
• Strong command of issues involved in maintaining enterprise WAN topology's using TCPIP protocols
• Responsible for inventory management deliverables and schedules
• Utilize strong interpersonal skills dealing with end users
• Provide Help Desk Administration: answer trouble calls/emails and enter work orders into tracking software
• Define problems, collect data, establish facts, and draw valid conclusions.
• Provides technical and computer security support for multiple classified government network platforms
• Maintain Joint Worldwide Intelligence Communications System JWICS , SECRET Internet Protocol Router Network SIPRNET and Non-Secure Internet Protocol Router Network NIPRNET -based IT systems

System Administrator: Confidential

• Configure and manage servers and workstations across classified and unclassified training networks in support of Joint Staff J7training events by following established engineering processes and procedures
• Management of GPO Group Policy Object via Active Directory
• Build and patch operating systems in Red Hat, Windows 7, XP, and Server 2003, 2008 operating systems
• Perform system security lockdowns as required by Information Assurance Manager and DISA IA requirements
• Create multiple user accounts via script
• Configuring email accounts, contacts via 2007 EMC Exchange Management Console
• Assist with various DoD modeling and simulation exercises
• Assist in isolation and troubleshooting of operating systems, application installation, and providing solutions to operational problems
• Builds, operates and manages mail, web, database, and file servers used during training exercises and events
• Schedule backup of all servers using HP, and Windows Server NetBackup software
• Conduct Retina security scans prior to adding machines with new software builds to the network address all Common Vulnerabilities and Exposure CVE findings and track assets using Vulnerability Management System VMS
• Develop and maintain security lock-down scripts to ensure Information Assurance Vulnerability Management and VMS compliance

System Administrator:Confidential

• Responsible for the management of the Headquarters HQ Air Combat Command ACC Environmental Data Center EDC network consisting of 13 servers 2008R2 and software systems
• Assist with administration and maintenance of corporate infrastructure
• Set up, administer and maintain computer stations and software for all company employees and provide additional support when necessary
• Apply technical standards, principles, theories, concepts and techniques to perform troubleshooting, backup, and archiving. Installs and upgrades computer software and network equipment.
• Create network and email accounts for new users with Active Directory, Exchange 2007, via GPO Group Policy Object management
• Set up computers for new users and ensures delivery of equipment to users in different locations if necessary updates company email address books
• Purchase software, hardware and other IT supplies as directed by superiors
• Promote responsible usage and care of equipment and enforce acceptable use policy
• Servers/Workstations Maintain and manage infrastructure servers Active Directory user accounts and organizational units, DNS, DHCP, domain controllers , application servers e.g. Microsoft Exchange 2003, IIS 6.0 web server , and workstations responsible for system and security patches, and system upgrades
• Applications and Software Assist with integration of software/hardware components and interfaces to external systems for the following applications: 1 ACC ERP/F2P GTIS 2 ACC AR/IR Web Site
• Network security management provide Information Assurance IA services by maintaining and managing Cisco firewalls, anti-virus software on production application servers, e-mail servers, infrastructure servers, development servers and individual workstations monitor user accounts and profiles, examine security logs, and perform vulnerability and risk assessments

System Administrator: Confidential

• Effectively managed system functionality to ensure ongoing operations for two remote offices using a virtual private network VPN supporting multiple users
• Network administration of servers, desktop systems, communications hardware/software and office systems
• Installation of network hardware and local printers
• Provided systems and user support to 50 users across multiple sites maintained Exchange Server Terminal Services
• Performed nightly server backups, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support
• Assisted in development of emergency situation strategies and fault tolerance for all support systems
• Responsible for research, acquisition and configuration of all new network and server hardware systems
• Configured and managed of user and email accounts with Active Directory, Exchange Server 5.5, 2003, GPO Group Policy Object, Symantec Antivirus, software/hardware updates and backup servers in the corporate network
• Wrote technical instructions for the installation and remote log on of terminal server for IT staff and end users