SUMMARY OF EXPERIENCE

Highly skilled IT Network Management professional with over 17 years experience working in large server farms with over 300 servers managing multiple projects in a high-availability, high-security enterprise environment. Over 30 years experience working with Government agencies such as DoD and DOJ. Developed best practices hired, trained, and managed staff and provided regular reports to CIO and executive management. Highly experienced network administrator to include: network architecture server installs, imaging and configuration switches configuration management network peripherals and wireless Active Directory user management high-availability system and data recovery planning. Implemented and managed data and physical security, firewalls, configured disk subsystems, implemented fault tolerances, and managed clients and system upgrades. Experience with multiple Litigation Technology Support software. Provided computer and network administration support for Senior Executive Service/General Officers.

TECHNICAL SUMMARY

• Hardware: Clariion SAN, iSCSI, Intrusion Detection Systems, backups, switches, Cisco telecom, Mainframe, firewalls, various Windows Servers, DL380's and DL530 series, blackberry, iPAD and iPhones
• Software and Tools: Net IQ Operations Manager , Server Management System SMS , SCCM, Replication Manager, Networker Backup Program, VMWare, Symantec Ghost, IPTV, VERITAS, Remedy, Norton Anti-Virus, Active Directory, SolarWinds, Hirsch Velocity
• Networking/Communications: TCP/IP, SMTP, DHCP, DNS, WINS, Cisco Network Assistant, Putty, IIS, IPTV, Telecommunications Systems, Mainframe
• Database Management: Oracle, SQL Server
• Litigation Technology: iCONECT and Relativity administration, IPRO, Concordance
• Operating Systems: MS DOS, PC DOS, OS2, Windows for Workgroups, Window 95, 98, 2000, 2007, XP, Server 2003 2008
• ESXi 4.0, VMWare Administration Management
• Familiar with Group Policies and some scripting

RELEVANT EXPERIENCE

Confidential

Information Technology/Systems Manager

Responsible for the daily operations of all Information Technology assets, to include desktop support, virtual server maintenance, cisco switches, iPADs, iPhones, Blackberries, EVOIP Phones and all computer equipment within the office. Project Manager for all IT projects, from server upgrades and configuration, to complete upgrade of desktop computers and Multiple Functional Printers and POE switch upgrades and installation. Coordinate with upper management and support the recent rollout of the new Time Management software, WebTA and trained all end users how to use the software. Responsible for creation of all Active Directory and Exchange accounts and provide permissions as needed per department directives. Provide end user training for all new software applications and hardware devices. Utilize SCCM to re-image computer systems and apply monthly security patches to all servers to include virtual servers. Work closely with upper management to discuss new IT products and services to keep abreast of today's technology.

Confidential

Technical Support Analyst

Responsible for the daily operations of coordinating with System Managers to ensure their systems are operating correctly and within the DOJ standards and assist with technical issues. Monitor network systems such as Cisco switches and servers using SolarWinds application. Assist all 95 Department of Justice districts System Mangers in configuring PDAs such as Blackberries and IPAD devices, and assist with setup and activation of the devices. On an as needed basis required to configure/troubleshoot Cisco switches and apply switch configuration settings. Monitor Symantec Backup Exec program for multiple districts and assist with any configuration or troubleshooting. Assist System Mangers with ongoing support with desktop support as needed. Responsible for monitoring and reporting issues for Office Scan/Trend Micro and advise the System Mangers on corrective actions to take and report such issues. Work within Active Directory and Exchange Mail server to ensure users are setup correctly and assist as needed for troubleshooting issues such as drive mappings, proper group assignments and tracking mail messages and needed. As a call center operation, handled over 50 calls a day for customer support and resolved issues either over the phone of via remote control sessions.

IE Discovery, Confidential

Responsible for the newly developed Litigation Support Center LTSC network infrastructure, and oversees the daily operations of the network. Managed rollout of a virtualization project which involved coordinating with multiple IT sections and vendors, and stood up multiple ESXi Servers, developed a plan to stand up several servers in a virtual environment. Manages a team of Network Administrators to ensure system availability and Department of Justice procedures and policies are followed, including Rules of Behavior, security patches and upgrades. Works closely with the Network Operations Center NOC and Security Operations Center SOC and developed backup and recovery plan. Works with the Operations Manager to develop and update the Technical Design document for the LTSC. Responsible for coordinating the installation of a wireless network within the LTSC. Solely responsible in designing and setting up and new IT work center. Performs daily tasks such as: Manage user/group account administration, daily and weekly tape backups, and including set up of ID's/email, password changes and access control. Worked with Department of Justice security office on a firewall modifications for to establish inter-agency collaboration on legal reviews of federal law cases. Coordinated NOC engineers, EOUSA engineers, on a SAN Storage Area Network solution to expand the LTSC's storage capacity for processing more EOUSA cases. As a certified administrator of iCONECT, responsible for licensing, system maintenance and installation of upgrades and patches for the iCONECT legal review system. Developed plan for auditing user accounts to document activity on all user accounts within the iCONECT system. Provides remote customer service support for over 1100 iCONECT users within the 96 EOUSA districts to resolve various iCONECT application issues. Responsible for troubleshooting, installation, configuration and repairing computer systems for over 40 onsite users. Excellent analytical skills to troubleshoot network problems and technical computer problems using own knowledge of computer systems.

Confidential

Network Administrator Performed maintenance and updates to include Technical Bulletins on the Windows XP training room computers and 6 Windows XP Servers. Worked on a team that ensured training facilities meet students' and instructors' needs. Responsible for the newly installed wireless network system providing telephone and one on one support for United States Attorneys. Assisted with the maintenance of the IPTV and other ad hoc projects assigned. Automated system imaging using Symantec Ghost 8.0 by creating network boot disks and using the Ghost Console for 6 training rooms and all courtrooms at the National Advocacy Center. Responsible for the configuration and deployment of standalone PCs in support of the National Advocacy Center training programs. Implemented a backup strategy to ensure Windows server data is secure and able to restore back to the original configuration within hours. Responsible for ensuring the telecom connections are working and managed Cisco devices and or punch down racks as needed. Excellent analytical skills to troubleshoot network problems and technical computer problems using own knowledge of computer systems.

Confidential

Network Administrator

Managed user accounts, network and local permissions, and access to systems, equipment and other IT resources using Windows NT Operating System. Utilizing Ops Manager monitored IT system resources to include performance, availability and recoverability. Implemented and controls security tools. Ensures correct security procedures are followed in the creation and deletion of user and resource accounts. Utilizes VERITAS software to backup and restore personal client data and network specific data. Proficient in the use of System Management Server software to remotely resolve desktop and server conflicts. Resolved many software/hardware compatibility problems, to ensure the end user has the tools necessary to meet their objectives. Kept management apprised of trends that deteriorated customer's ability to perform the IT mission. Reported security discrepancies to ensure classified mission support is not compromised. Maintained and updated status of all open and deferred work orders utilizing, REMEDY. Solely responsible for the monitoring of over 300 Windows NT servers utilizing Ops Manager to detect potential problems.

Confidential

Manager, Information Technology Division

Served as the directorate system administrator for a multi-server environment. Acted as workgroup manager and personal computer troubleshooter, supporting over 50 office personnel, and four Windows NT 4.0 servers. Responsible for Automated Data Processing equipment. Developed and implemented a computer anti-virus plan that automatically updates user's computers with the most current anti-virus programs and signature files. Implemented an automated data backup strategy using VERITAS Backup Exec to minimize chance of data loss. Routinely provided computer training and assistance to all office personnel. Spearheaded a paperless filing system making thousands of documents and files easily retrievable and minimizing storage space minimized, receiving praise from AF Information managers. He configured laptop computers to allow senior leadership to connect to their office e-mail system via Remote Access System. Lead team member responsible for migrating the directorate's electronic mail, files, and print servers to the communications agency's domain. Purchased and installed a Video Teleconferencing Center, enabling bi-weekly VTC meetings between Pentagon and regional/field agencies, saving roughly 50K/yr in travel costs. While stationed at the Pentagon during 911, I led a team of IT specialists to quickly setup communications such as phones, computer systems, and switches and setup contingency operations within an hour after the attacks.

Confidential

Manager, Information Management Division

Served as the division's Local Area Network Workgroup Manager resolved technical problems by analyzing and interpreting publications, directives and policies. Provided information management guidance and computer technical expertise to over 120 staff personnel. Revamped and enhanced the directorate's task list into a simplified macro-run process, improving administrative procedures and saving man-hours. Led the directorate's transition to the use of electronic mail eliminating the use of all paper message traffic, thus speeding up delivery of incoming messages. Expertly managed the directorate supply equipment account. Managed and executed the office travel budget.